3-Star hotele w: California, United States

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

We really liked this hotel for a number of reasons: (1) Large, clean, comfortable room with lots of storage space and a comfy sofa. Microwave, Keurig, and a decent-sized refrigerator as well. (2) Super-friendly staff, especially the room attendant and the lady who took care of the breakfast. The front desk were very helpful. (3) Great location for visiting Yosemite - about as close as you can get without being in the park - no more than 15 minutes to the gate. Breakfast was steam-table scrambled eggs and sausage, toast, muffins, fruit, and cereal. For more than that there's a Denny's adjacent. There' s a pool, steam rooms, and hot tub, but we didn't bring swim suits, so can't comment on them. Would definitely stay again.

Ideal hotel for 1 night stay before flight. Near airport, big room with balcony and view. Room clean. Near hotel bus stop for airport bus, easy to go to airport even at night. What can be better - restaurant and bar closed, so if you need food or drink need to go far away.

This is our second time staying at this Holiday Inn. Before checking in, due to our travel plans, we needed to store our luggage at the hotel for several days. We had inquired with nearby hotels but didn't get clear information. Today, with the help of Kevin at the front desk, we paid $100 to store three pieces of luggage for five days. This might be due to different policies, as we're used to the service in our home country. Nevertheless, we're very grateful for his help in checking and ultimately agreeing to store our luggage. The breakfast, as always, is excellent. We'll be staying at the Holiday Inn again when we return to Los Angeles in a couple of days.

The address of the accommodation is easily accessible, next to the bus stop. There is a convenience store. Restaurants in the same area The disadvantage is that it is an area with a lot of homeless people. for cleanliness There are some that are clean and some that are not that clean because it is a residence where many people live. Overall, it was worth the price paid.

This hotel feels very good, the layout and facilities of the hotel are very atmospheric, the service attitude is very good, the surrounding environment is also good, supermarkets, restaurants, and transportation are very convenient.

It was a great experience. Fortunately, I made an appointment online in advance, otherwise there would be a lot of people on weekends. It was worth my long wait. It was really good.

Huge thanks to the housekeeper who cleaned room 225 on June 19th! I forgot my charger and cable, and they actually chased after me to return them 👍👍 The hotel's location is far from the city center, making it ideal for self-driving travelers. There are plenty of parking spaces, though many outdoor spots are quite a distance from the lobby entrance. Hygiene seemed fine, and having two complimentary bottles of water daily is a rarity in the US. The front desk is actually open 24 hours, not just until midnight as stated on Trip.com. As other reviews mentioned, the Wi-Fi is really poor; it constantly disconnects and requires reconnection. The room itself is very spacious and offers excellent value for money.

They offer hot water for breakfast, which is great for making tea or instant noodles. While the breakfast is a bit simple for us Asians, we're not too picky when traveling. I loved the self-serve waffle maker – I'd have two every day! Plus, there's an In-N-Out Burger right across the street, a must-try when you're in California.

Awesome front desk service and staff! Just stayed over for the weekend to attend a Dodgers game. Picked this hotel because other closer hotels had a $40-$60 per night parking fee, while this one was reasonably priced at $15 per night I believe. I wasn’t expecting a brand new hotel, and it was really nice. Only junk thing was our in room fridge was either broken or not plugged in so I had to throw away a cup of fruit but not a big deal. Will definitely be staying here every time I come to town for a game.