2-Star hotele w: Washington, United States

This hotel is very convenient for a Seattle layover. The room was comfortable and clean, and the location near the metro is a plus. The 20% discount at the nearby Denny's restaurant was a good perk. However, the front desk service was poor. They gave unclear instructions for the airport shuttle, assuming I knew the layout of the airport, and were hard to reach by phone, hanging up on me several times. Most concerning, they double-charged my credit card at check-in even though I had pre-paid through Trip.com. Thankfully, Trip.com's customer service was excellent. I reported the issue to them, and they quickly contacted the hotel and secured a full refund for the overcharge.

I enjoyed my stay at Red Roof Inn. The email enquiries were always rapidly replied to. Staff are very nice. The room was vast and clean and had free coffee. Very comfortable bed and pillows. The hotel itself has no restaurants but there are restaurants nearby you can walk to. The Vietnamese restaurant nearby was very good and for breakfast there’s Denny’s. Airport shuttle was very convenient. For the price, it was perfect.

To be honest, the pics I saw on Trip.com led me to believe I was booking at your basic roadside hotel. And, sure I really had no problem with that since I was coming out for the WSU orientation with my son, and just needed a place to rest up and have a place for our luggage. For some reason Trip.com had it listed at a lower rating, and I figured I was getting the great rate because of it. No problem there, either. I actually booked about 2-3 months out as well, which helped with the rate. But....... after a crazy 8+ hr drive there in 88 degree weather, Cougar Town was an Oasis at the end of a Mirage! Right in the heart of Coug-ville! Couldn't have been in a better location. Everything in walking distance, the town was amazing. The Inn Keepers were nice and helpful. I felt like I was at my ”Little Home Away From Home!” The posted pics did no justice for what we found as we open the door. Hands down the BEST small hotel I have ever been. Definitely a Woman's eye for comfy-ness, with a color scheme that says Home to this Man's eye. Nice linens, something you would see in a catalog. Widescreen TV, roomy fridge and microwave. Spacious Vanity, sink space. Clean bathroom as well. IF you are planning to stay awhile, there is plenty of room to unpack your clothes and store them in the large dresser in the room. I really liked the electronic key entry. The ONLY con that I can report, is the shower head was not the best, and was skint with the water pressure. But, I get it though, I am sure the water bill can get crazy owning a hotel, so I can give a pass on that point. I am planning to come back mid-August for student drop-off and I will definitely be staying at COUGAR TOWN! Going to book my room now! Thank you for memorable stay! GH

Good for family stay. Had stayed for the night so didn’t get chance to use the pool. The facility seems to be amazing, will try next time in

We booked it for a fun convention. I was disappointed right off the bat. I put both my husband's name and mine on the prepay reservation. They insisted that my husband had to come in to show photo ID so they could confirm it really was us. The kitchenette had no towels or anything to wash with. They said they don't have kitchen towels or cloths. We booked 3 nights, they gave us 2 washcloths, 2 hand towels and 2 bath towels. They said they had a towel shortage. Brought our garbage to the front desk because we didn't know what else to do so they said, put it outside your door and give us a call about it being there. Although, there was no replacement bags in the room. When I went to take a shower, I learned that we had 2 hotel type conditioner bottles and 2 lotion bottles. No shampoo. We only got one mini bar of soap so I used it to wash my hair. The heater in our room didn't work right either. It was either blowing cold or hot when set on Auto. We did try several settings. We froze the first night. Cooked to death second night. Third night just cold but not freezing. I heard the restaurant isn't open yet. I could see things were being worked on but they also seem to have a lack of staff. I don't feel the cost was appropriate for the level of care. I did find 2 of the staff that really did seem to care. One stuck up woman and then lazy ones. Notice the unclean porch. The tore up base of front door.

This hotel is not in the best location a lot of undesirables and drug ******* in the area  The front door looked like someone had tried to kick it down at some point  No large towels were provided only hand towel size . Lots of hairs in bed Toilet did not flush properly  Bed was comfortable, fridge and microwave provided were both clean  Wifi worked ok and lady on reception was nice .

It was wonderful to have 6 EV charging stations at this motel. Even though it was only 7.3kW/hr, it is free and enough to make a huge difference on travel. I booked this location specifically for the EV charging feature. I used the J1772 charger. The breakfast was standard continental breakfast and nice to have yogurt and fruit. The only thing I would do differently is to request a top room floor. We were on the second floor and they do have high ceilings and large rooms, but the party above us was thumping on the floor, ie feet were running. We were in room 201 and I went up to 301 at 1030pm to talk to them. I told them we were getting ready for bed and it was pretty loud as they were right above our room. Although English clearly wasn't their first language, they said ”oh sorry!”. I thought it would start to get more quiet, but lasted until 12:30 am. Honestly, the rooms were dark with the shades closed and if they would have just turned out the lights, there would be absolutely no way anyone could be running around in the dark. That was the only thing negative was the walls/ceilings might be a little thin, but I guess it depends on your neighbors and again, my request would have been a top floor to avoid this next time. Beds were very comfortable, check in easy. And again.... Loved EV charging on site. Thank you!

The location of the hotel is good. Check-in and check-out are very convenient. However, the facilities are relatively old and the lock of the room I checked in was broken.

Room was great but tub didn’t drain fully I let them know when we checked out they were grateful and said they would address it and get if fixed before the room was rented out again. Pool cold and hot tub where barely warm but they had been recently refilled from what the front desk staff said and those things take awhile to reheat. Breakfast was amazing as where all the staff we really enjoyed our stay and will be back in the future once the pool is warmer.

I missed my flight and had to stay at this hotel at short notice. The airport shuttle came to pick me up without a reservation, which was very helpful. They also dropped me off promptly when I left the hotel, and the staff were very friendly and helpful.