Llmlmlml118This stay was pretty average. The good aspects are obvious: the room was clean and the service was excellent! Now, let's talk about the complaints:
1. We were a family of four adults and one child, and we booked a family suite, which was actually two connected rooms: a one-bedroom suite plus a standard twin room. Since these two rooms aren't sold separately, I don't think there should be such a big difference in the amenities. The suite had all the good stuff: a Dyson hairdryer, branded toiletries, and various luxury fruits, while the twin room only had standard items and oranges.
2. The doorknob design in the suite's bedroom was very impractical; you could easily pinch your fingers when closing the door.
3. The toilet seat was too narrow. Once a cover was put on, it wouldn't stay in place, so you had to hold it while using the toilet.
4. From the 22nd to the 25th, there was a power outage scheduled for circuit maintenance. At 11:59 PM, all the lights in the room went out, and then the TV turned on by itself, which scared our sleeping child and made them cry. There was nothing we could do about this; it just happened to be during our stay.
5. There's ongoing gas pipeline renovation in the Wangfujing area until the end of April. As shown in the picture, the road below was noisy, and it woke up the whole family at 2 AM. We weren't notified about this beforehand. I definitely don't recommend staying here before the end of April, especially in rooms facing the road.
6. The bathtub caddy was too short. It only stayed stable if placed in the protruding middle section; elsewhere, it would easily fall. I even got hit in the chest by the falling caddy while bathing, leaving a red mark. I hope this can be improved.
7. The blackout curtains didn't block out light completely, even when fully drawn; there were big gaps. You couldn't tell at night, but during the day, it was incredibly glaring. The picture I took shows three windows in the room: only one could be fully drawn, while the others had gaps. Plus, the curtains were very dusty. I hope they are cleaned more often.
8. The biggest complaint!! The air conditioner didn't provide heat! It only blew cold air! Staff came to check it, but it was no use. After turning it off, the windows felt drafty and cold. When it was on, it blew a lot of air and made the room very dry. It was an awkward situation overall.
9. There was no call before check-in to ask about our needs. We had to request a crib upon arrival. It felt a bit like the casual 'Old Beijing' style.
Aside from these, there were many good points, but I didn't sleep well and don't feel like thinking too much. I've just jotted down whatever came to mind. I hope this helps you, and I also hope the hotel can consider these suggestions, based on a real guest's experience, to improve and further enhance their service.
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