Hotele Boutique w: Shanghai, China

The hotel has a very stylish overall decor, brand-new facilities, and an absolute killer view. Right outside is Suzhou Creek, and Zhapu Bridge offers arguably the best spot to view the city's ”Three-Piece Set” skyscrapers. A special shout-out to the hotel service—it is exceptionally thoughtful!! We stayed in connecting rooms with our 9-month-old baby, and the hotel provided a bed guardrail and a baby bathtub, which was a massive help for traveling with a little one! Every time we called the front desk for something, the response was prompt and thorough~ The housekeeping lady even gave us extra bottled water upon learning that we needed purified water to make formula; she was just so kind~ There was a singing bowl session at the spa on Saturday, and an introduction and invitation were placed in the room to promote it. Although we didn't end up going, we tried the facial and massage, which was super relaxing and comfortable—I fell asleep for an hour straight. My skin looked noticeably brighter and glowing after the brightening facial, and still felt baby-soft the next day. The only minor regret was that at the Jia Fu Yi Hao restaurant, one signature dish was sold out for the day, and the chef who makes another signature dish was on day off. However, the other dishes we ordered (forgot the names, see photos) were also delicious, especially the braised pork intestines, which were fragrant and flavorful. I'll definitely stay here again given the chance.

Even as Shanghainese, we absolutely love the Banyan Tree Shanghai on the Bund! Its location directly faces the Lujiazui 'three-piece suit' (referring to the three iconic skyscrapers) and the Huangpu River. Watching the boats by day and the lights by night is just stunning. The room itself was spacious at 60 square meters – a truly excellent experience. Even while showering, you can still see the Lujiazui skyline, which is incredibly relaxing. The view of the Oriental Pearl TV Tower from the head of our bed at night was especially beautiful. The hotel's 13th-floor terrace is magnificent, definitely a must-visit spot for photos. I particularly want to thank the gentleman who assisted us; your warm service, thoughtfulness, and care deeply touched us as seniors. Thank you! Overall, the hotel's comfort, service, and comprehensive facilities are truly exceptional. We definitely have every reason to return! 😊🌹👍

This hotel is really great! It's just over a ten-minute walk to the North Bund, making it very convenient for getting around. The lobby is beautifully decorated, and the rooms are spacious with excellent natural light. They are also very clean. The front desk staff are particularly warm and considerate. I had a very pleasant stay and genuinely recommend it to everyone! Check-in was quick, and the breakfast offers a combination of Chinese and Western options.

I loved this place, and boutique describes it well. From the moment I set foot in the front door I felt right at home with the friendly welcome. Staff could not do enough to help, and their smiles brightened the day of this weary traveller. This extended to the crew staffing the restaurant and bar on the fourth floor where I enjoyed a few very well priced cocktails while soaking up the city views. My room was comfortable and clean and the bed was dreamy. And talk about location!!! A moments walk from gardens and walking street shopping with a charming little bar next door. The biggest problem I had was deciding what to eat for breakfast which the ample options on offer. I highly recommend

The stay was quite good. The front desk staff, Ms. QiQi, was very warm and polite. Seeing that we had a child with us, she proactively offered to provide kids' amenities, which was a thoughtful touch that made me feel very welcome. Upon entering the room, there was no strange odor or stuffiness, and the room layout looked neat. Overall, it was a good experience.

The location was excellent, close to a metro station and within walking distance of the Bund. Our room was upgraded for free and was spacious and spotless. The service was also perfect; we received bottles of water twice a day, and the reception staff helped us arrange an airport transfer on the day of departure. Although breakfast was slightly overpriced, it was diverse and tasty.

The hotel facilities aren't brand new, and it doesn't have all the trendy, flashy stuff you see in influencer-style hotels, but it has everything you need. The AC and hot water work great, the bed is very comfortable, and the toiletries are all there. It's perfectly adequate for a regular stay and doesn't detract from the experience at all – truly great value for money. Honestly, when I stay at a hotel, I don't look for luxury; attentive service and cleanliness are enough. This hotel doesn't rely on gimmicks; it's all about genuine care. It's perfect whether you're traveling for leisure or business, and it's definitely a place I'd choose again next time. I wholeheartedly recommend it.

The location is indeed the biggest advantage of this hotel, right next to the Lujiazui 'Three-Piece Suit' (referring to the three iconic skyscrapers), and within walking distance to the Oriental Pearl TV Tower. It was precisely because of this excellent location, coupled with the appealing room photos displayed online, that I booked a three-night stay with my child during the National Day holiday. The room rate was nearly 2,000 yuan per night, and I also added breakfast. I had expected a stay experience commensurate with the price, but the actual overall feeling was rather disappointing. The frontline staff were very polite and apologized in person for the issues encountered. They also asked me not to leave a negative review on the platform. I'm not intentionally trying to give a bad review; I just want to provide a true and objective feedback for future guests who are considering booking, so they can weigh their options. Many of the issues, in my personal opinion, stem from the hotel management, and I don't want to make things difficult for the frontline staff. Let's focus on the breakfast, which was quite a letdown. The quality of the buffet breakfast was questionable; the green vegetables were steamed until yellow, and the scallions and cilantro at the noodle station were visibly dried out, not looking freshly cut. Most of the dishes tasted poor; it's rare to encounter such unpalatable food at a five-star hotel buffet. Traveling with a child, the breakfast experience significantly detracted from our stay. On the day I discovered these issues, I contacted Trip.com to request a refund for the breakfast for the remaining two days. The room service response efficiency was very low; every time I called for room supplies, it would take over an hour for items to be delivered. Room cleaning was also not thorough enough; on one occasion, a cleaning rag was left in the room. The room hardware showed obvious signs of aging and wear; the kettle was heavily worn, the lid couldn't spring open automatically, and the button was stiff. Furthermore, food delivery couldn't reach the room, and there was no robot delivery service. All food deliveries required guests to go downstairs to pick them up. (On the day of check-out, hotel staff mentioned that if delivery to the room was needed, a waiver agreement had to be signed. The problem is, no one told me this beforehand. Shouldn't these details be communicated to guests during check-in?) Considering the National Day price of nearly two thousand yuan per night, the hardware maintenance, dining quality, and room service all fell far short of what should be expected at this price point. It's a shame, given such a good location. I hope the hotel can improve its service details!

The hotel is a heritage building, rich in history. The transportation is very convenient with a subway station right outside. Next door is the Great World amusement park, where I got to relive childhood memories with the funhouse mirrors. It's also just 600 meters from the Shanghai Museum, where I saw the special exhibition on America.

Staying at Star River Bay was truly enjoyable. The environment is elegant, and the rooms are spacious and comfortable. The bedding and toiletries are of high quality. The breakfast spread is lavish, offering both Chinese and Western options, leaving you fully satisfied. A special thanks to Xiao Guan at the front desk for their incredibly thoughtful service. They took great care of us from check-in to check-out, answering all our questions and making us feel very welcome. I'll definitely stay here again next time I'm in Shanghai!