Hotele Family w: Beijing, China

The location and cleanliness are wonderful. Right next to the ”Champs Elysees” of Beijing. May I kindly suggest to add a fee to continue proposing the collecting and cleaning which is displayed on the hotel website? It is confusing for guests to see a service proposed and not performed. See hotel website and joint pic of sign to hang on door in Chinese , didn't take a pic of the basket. Also if the receptionist asks you to bring down your dirty laundry basket (placed in the room) to the lobby, it can be perceived as gross by clients as you do not bring dirty clothes in a hotel lobby. Such things are not done and not to be suggested by the receptionist. Finally, most guests on holiday are happy to pay and have laundry done. It is a service we had in other hotels in China free or paid. 2 machines and 2 driers for so many rooms is not enough. Visiting all day(Beijing is huge) and staying up to 1.30 am doing laundry in a queue is tough during holidays. This needs to be corrected or crossed out on the hotel website so clients know beforehand. Overall positive though.

The hygiene, environment, and facilities were excellent. The location is absolutely superb, right in Dongsi Sitiao. Just walk straight and turn right, and you're on Dongsi Beidajie. It's perfect for a city walk, exploring, eating, and checking off all your must-sees. It's also super convenient to grab pastries from Honghua Dianxinju and Daoxiangcun as souvenirs. The hutong itself offers an immersive experience of old Beijing's alleyways and is wonderfully quiet. In terms of service, the hardware and facilities were great. The welcome snacks in the room were special Daoxiangcun treats, and the welcome fruit and drinks were a thoughtful touch. The readily available complimentary bottled water in the hallways was also very convenient. So much for the good. Now, let's talk about areas for improvement – specifically, the soft services. I understand that a hotel is essentially a service industry, so service is an extremely important component. The service here, if I were to use an analogy, felt like a bottle of milk mixed with half a bottle of water. It had a milky taste, but it felt a bit diluted, a little off. The remaining half bottle of milk was there out of necessity, to prove it was still milk. Personally, I think poor performance usually stems from two reasons: 1. a willingness issue; 2. a capability issue. As for what the specific problem is, the boss probably needs to identify it. If it's a capability issue, I'd suggest more training. If it's a willingness issue, it's a bit harder to pinpoint, given that there's still that half bottle of milk. I'd definitely consider staying here again if I come back to Beijing and would recommend it to friends, purely for the environment and location. As for the service, perhaps dropping the '24h Private Residence Butler' label would make it feel less incongruous. Finally, in brief, some reasons for my negative feedback on the service – too lazy to elaborate, but let's call it the ”missing luggage tag incident” and the ”insisting a display item is new incident.” Honestly, I'm usually very accommodating with minor issues; otherwise, I wouldn't have waited 20 minutes at the front desk when I was rushing to catch a flight. But what I can't tolerate is deception. The fact that I had to persist to expose a display item being passed off as new is quite ridiculous. And lastly, a shout-out to the girl who worked hard running to the storage room to get a new item; she really tried and apologized, but I still needed to get this off my chest.

The hotel exceeded my expectations. The courtyard house is beautifully renovated and very modern internally. The breakfast is delicious and different varieties daily. I am impressed with the clean spacious room. The very helpful reception staff that is always smiling and ready to help. The sturdy umbrella provided when it's raining outside. The complementary photo sessions. The proximity to major attractions sites and walking distance to food and convenience store. I will definitely stay here again the next time I visit Beijing.

I've stayed at Ascott many times, and it's consistently excellent in all aspects. The rooms are incredibly spacious, and the amenities like the fridge and washing machine are all fully equipped. The environment is also very quiet; you barely hear any noise. It's super convenient for dining and drinks, with plenty of restaurants nearby. There's also Xiao Taihou Park close by, and it's not far from the subway station – about a 10-minute scooter ride.

The hotel's location is excellent. Since I had a flight to catch and didn't want to stay near the airport, this was probably the best choice. It's a 5-minute walk from the Airport Express and Sanyuanqiao subway station. Nearby, there are office buildings with coffee shops and fast food, as well as Phoenix Galleria and Lilane, both very close. Although the room is small, it's fully functional. The housekeeping auntie was especially wonderful. Knowing I had a child, she not only cleaned the room spotlessly every day but also thoughtfully provided extra water and drinks. The laundry room attendant also helped keep an eye on my drying clothes and even packed them for me. Everyone was truly attentive. My previous stay at a Citigo in Xi'an left a deep impression, and choosing this one was definitely the right decision. Citigo under Huazhu Group is absolutely trustworthy.

Apart from the renovation which we were told beforehand, the room we had was dark (probably because it was a windowless room), humid, aircon wasn’t strong but they provided a fan. Could smell urine even with the toilet seat covered, toilet door was closed, to a point that i was awaken by the foul smell. Had to spray perfume to have it barely covered. Ventilation was super bad. Cons aside, service was good, fridge in room had free drinks. Would recommend to book a window room if you had to even though friend that stayed in the window room said it was bad too. There’s a mall few minutes walk away which was a plus. Good view on the reception floor too.

Two years later, I'm back at the Cordis Beijing Capital Airport. It wasn't until I saw the airplane model in the lobby that it clicked: Donghai Airlines, The Langham Shenzhen, and Cordis Donghai are all under the same ownership. No wonder they share the same prefix! Of course, as a guest, the owner might not be the most important thing; it's the management company and their level of professionalism that truly matters. The Cordis brand ensures that the management and service here will never disappoint. It's the same friendly atmosphere, warm service, and exquisite food. I was particularly impressed by the staff I encountered in departments like the Front Office, Concierge, Ming Court, and The Place all-day dining restaurant. A special thank you to Front Office Manager Serena, Front Desk Manager Jessie, Duty Manager Lock, Assistant Director of F&B Tom, Ming Court Manager Terry, and The Place Restaurant Manager Anson, among others. Their dedication and guest-first approach truly made me feel the warmth and professionalism of Cordis. Cordis Donghai is definitely worth another visit!

The moment you unlock the door, there's a welcome animation! Remember to record it; it's a very creative way to turn on the lights and open the curtains. It's not complicated, but who doesn't love a little surprise in life? If you're coming to this hotel, I definitely recommend the panoramic room. You can enjoy the night view of Universal. When there are no Halloween events, you can even see the castle light show. Just note that during Halloween, there's no castle light show. The hotel staff are all very enthusiastic, and the room environment is quite good. The lighting design is really interesting, but it would be great if they added an instruction manual. It was my first time, and it took me several tries to figure it out. It's fitting for a hotel of this caliber. I was in too much of a hurry and didn't have much time to experience the hotel's entertainment facilities, but among the hotels around Universal, I'd highly recommend this one.

The breakfast selection is quite substantial. The live station's scrambled eggs are tender and fresh, and the baguette toasted in the toaster is wonderfully fragrant. There's a good variety of whole grains, and even freshly prepared knife-cut noodles. With such a wide range of hot food options, having breakfast here as a guest is truly enjoyable.

The room isn't very big, and water leaks from under the partition between the shower and the toilet, so after showering, the water flows all over the toilet area, making it impossible to use the toilet. Be careful when entering the lobby at night; if the doors are closed, push them slowly. There are no signs on the doors to indicate which ones are closed or open. There's a lack of 'push' or 'pull' signs, and I ended up bumping my head on a door when I came back that night.