5-Star hotele w: Victoria, Australia

Check in late, room was wrongly assigned, booked a bigger room with added extra bed for my 3 boys was give a small room with no xtra bed, we booked a king bed room, was assigned a twin bed bigger room. We have to wait another half hour or more to change rooms and added the extra bed to the already small room for my kids. Then the reception said our rooms comes with breakfast without us asking which was also heard by my wife as well as her colleague, in which we thought it was complimentary after the wrongly assigned rooms. My kids enjoyed the breakfast as I normally don’t eat breakfast and but the follow night, I went down to the reception to ask if check out time can be extended which the same lady said she can extend it to 12pm, which we are glad, then I just told her the breakfast was enjoyable by my family and thank her for recommending them to us and also the complimentary offer. She check again on her computer then and a bit unsure and ask her senior colleague Austin to see if it was complimentary and that already raise my suspicion but her colleague said it is fine he will waive the charges if that happens as we already went through so much trouble with them. I felt relieved, thanking both of them , I went back to my room. At 11:40pm, my wife has already asleep and me almost to, the phone rang which startled my wife and myself , we answered and the same lady was on the line stating that they need to charge the breakfast for both days. I was a bit annoyed with this as we have already taken our breakfast for the first day which was offered to us as complimentary and then later in the middle of the night said we are charged ! The best part was as a 5 stars well known establishement, she tried to haggle with us on the price by saying she can offered some discount and then later she can give 50% discount for already consumed breakfast. My wife was furious and change her PJs and then we head down to the reception to settle this once and for all in the middle of the night. In the reception, we directly spoke to her supervisor whom heard of her offering us the complimentary breakfast in which he straight away cancel the charge for the morning breakfast and offer us a discounted breakfast the following morning. It was all a farce and inconvenience as well unreliability with their services which makes us go through so much stress for our family holiday. Anyway, we decided not to take up the offer and have to inform our children of the cancellation which disappointed them of course, but we think this whole incident is unfair. They said when we booked we choose no breakfast but the communication was it was complimentary for us for the disarray of arranging the room when we first check in. Besides we did not ask but was offered and said how good the breakfast was by your own staff. Also we did not extend our check out time as we were worried that they will charged us as we are totally have non confidence of what the staff said and actual offerings As my wife and myself are regular travellers, and normally we like to enjoy better accommodations, this is the first time these kind of incidents happen to us and at first we thought to booked Hyatt chain of hotels in our incoming Vietnam and Taiwan trip but we would be sceptical to do so after this. Please don’t get me wrong, the hotel is very nice, cleanliness , location and even food (our breakfast on day1) but the services was a let down to us and it is not about costs, it is about integrity and what been offered and not fulfilled and blame the clientele as well as the whole timing to disrupt the peace and enjoyable period of the guest.

I stayed at the Grand Hyatt from 1st Aug to 9th aug in a yarra river view room. The check in was seamless, room was large and spacious. However a few arises raised throughout t he stay. The room was made but bedsheets not changed even after 3 nights. I had to call in to the guest concierge to get them to change the sheets in the middle of the night. Reason my son has respiratory issues and is allergic to dirt and dust. We were informed that housekeeping only starts on 4th day morning 9am and we had to wait the next day. The hot water connection was also bad in the room.whenever I was showering in the main standing shower and my wife came in to use the common sink to wash my son's milk bottles. The moment she turns on hot water from the sink, the hot water from the shower area would automatically be cut. I would feel shots of ice cold water sprayed onto me whilst soaping or in midst of shower. Not a pleasant experience. I highlighted upon check out but the receptionist lady Daphene was instead thinking I did not know how to to operate a shower tap. She was clearly not listening and even her trainee standing behind her was giggling at the nonsense. Lastly Daphene automatically wanted to charge me on the deposit for the full stay despite it was fully paid on Trip.com. when I told her it was already a paid stay she told me she didnt have it on record as it was a 3rd party stay. What a disgrace of a hotel and bad customer service

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

Lovely room which has a big living space and overlooks into the gardens/ tennis courts. There is a big chess set near the gardens as well. Food at the restaurant is also delicious.

Great location for the theatre. We could see the Michael Jackson show sign from our room. Car park is off site and horrible to try and get a park in but only 5min walk from the hotel and $25/ day. Close to parliament station. China town and easily accessible to all city areas. Check-in and check-out were easy, staff were polite, and the happy hour was a nice touch. The room itself was compact but quiet, even being right by the lift. The bathroom, however, was tiny. No way two people could fit at once. The fan didn’t work so the mirror fogged completely, and the shower glass wasn’t long enough, leaving the floor soaked after every use. The bottom of the door showed water damage. Blinds let in light around the edges, and while the air conditioner was noisy, it didn’t really bother us. The luggage space wasn’t big enough to hold a hard case flat without tipping, which was a bit annoying but manageable. Breakfast was unfortunately the biggest low point. Service felt disorganised and slow. We waited almost 20 minutes for the rabke we were sat at to be cleared. The continental breakfast was uninspiring and pastries didn’t seem fresh. We paid an additional $5 per person for menu items since continental breakfast was included in our booking, but if I had paid the full $30–$35 separately, I would’ve been disappointed. Bacon was American-style (crispy), and they did do well offering coffee and tea promptly on arrival. However, the juice service was confusing. No glasses, limited plates, and unclear service flow. Amenities were almost non-existent. The “gym” was about the size of the bathroom with no treadmill or bike, and the rooftop could be much more inviting if it had a covered area or bar. Overall, the location saves it. Ok for a short city stay if you’re here for convenience, but not somewhere I’d choose for comfort or amenities. Unfortunately wouldn’t stay again and not great value for money in my opinion.

The hotel's location is great, with nice views, and it's quite convenient to get everywhere. The aquarium is just across the bridge downstairs, which is very handy if you're with kids. The room cleaning was very thorough, and the front desk staff were quite friendly. For breakfast, the fruit selection was particularly generous, and everything else was standard but adequate. My only minor gripe is the breakfast timing: weekdays are 7-9:30 AM. It would be more reasonable if it were 6-10 AM, as many hotels I've stayed at even offer breakfast until 11 AM. 9:30 AM feels a bit early to finish. Also, it offers good value for money; the rooms are spacious, and for the price, it's pretty decent.

This was a trip with my wife in Melbourne for a few days before we head off to Tassie. We stayed at the loft room (note the loft bedrooms are located on lower floors, ours was on 2nd floor). On the arrival day, while we were off loading our luggages from our car (there were a few bags as we had just gone to a vineyard and had purchased 4 bottles), the 2 guards at the back door entrance, whom have clearly saw us, but didn’t assist with the luggage, nor inform the front desk to assist us. We ended up carrying the multiple luggages (along with the 4 wine bottles) while the guards watched.  On the second day, the guards were friendly - they assisted with doors and greeted us. On cleanliness, after first night, our toothpaste was empty but cleaning staff did not replace with a new set, but overall room was clean to basic standard.  However, our room had a bit of odd well on second night (first night was fine) not sure what the issue was but it did smell like kitchen cooking smell (we didn’t cook there). Breakfast was of good value and the staff working there were friendly and very responsive, I would probably say that the best experience was our breakfast thought out our stay there.

The location is fantastic, right in Chinatown. Stepping out, you're surrounded by various Chinese restaurants and supermarkets, so there's no need to book breakfast. It's in the CBD, so many attractions are nearby, and a free tram stop is just a short walk away. The room is spacious and very clean. However, the service and amenities are just average. There's no water in the room; you have to go to the corridor to get it, and you need to bring your own slippers, toothbrush, and toothpaste. The biggest drawback is also the location. Chinatown turns into a bar street at night. After 8 PM, the area gets very chaotic with teenagers, drunk people, homeless individuals, and sex workers, which can be a bit intimidating. If this bothers you, you might consider booking a hotel in a quieter neighborhood that's not as central or in an upscale area. If you do stay here, it's best not to go out after 9 PM, although it's very normal and great for exploring during the day. Overall, for this price in Melbourne city center, I think it offers good value for money.

The overall experience at this hotel was outstanding. The rooms are spacious, never feeling cramped, which is especially great for families or guests on an extended stay. The in-room amenities are comprehensive, with practical kitchen facilities and a washer/dryer that perfectly meet all your living needs while traveling. The hotel's location is both safe and quiet, ensuring a good night's sleep. The front desk staff were friendly and welcoming, always smiling when assisting with check-in or answering questions, which made us feel very comfortable. The clean and tidy sanitation, along with the modern and stylish decor, also added significantly to the stay. Whether for business travel or a leisure vacation, this place truly offers a comfortable and convenient 'home away from home'.

For my 21-day trip to Australia, I stayed at 11 hotels, mainly across Sydney, Melbourne, and Adelaide. Here’s my ranking of the hotels from best to worst in terms of overall experience (I've also noted their value for money, considering the price): 1. Capella Sydney (low value for money) 2. Park Hyatt Melbourne (high value for money) 3. InterContinental Melbourne The Rialto (average value for money) 4. Crown Towers Melbourne (high value for money) 5. Le Méridien Melbourne (average value for money) 6. Hilton Adelaide (average value for money) 7. The Langham Melbourne (low value for money) 8. Citadines on Bourke Melbourne (excellent value for money) 9. Meriton Suites Waterloo, Sydney (high value for money) 10. Best Western Plus Travel Inn Hotel Melbourne (low value for money) 11. The Hotel Windsor, Melbourne (very low value for money) As for Le Méridien Melbourne, there's not much to say, honestly. It's a pretty standard international 5-star hotel. The location is good; Parliament House is very close, and Chinatown and Flinders Street Station are all within walking distance. The service and facilities meet expectations, though the outdoor pool was too cold to use in the mornings.