5-Star hotele w: Liaoning, China

Located in downtown, living up to the excellence of the Hyatt brand, it doesn’t fail to deliver at anywhere. Linked to a luxury mall, Mix; you can indulge in luxury brand shopping (do note that it’s pricier in China than in Europe however) or the good restaurants it boasts. The mall even have some Singaporean brands, and its internal layout resembles MBS lol. Will return when I’m in Shenyang again.

A fantastic hotel, with a Southeast Asian-inspired jungle in the lobby. It was very fun to be in such a unique hotel. The hotel seems to be split into three sections - savannah, sea, and forest. The corridors and rooms in all three were very nicely decorated with the artwork and carpets matching the theme. The staff were lovely and very helpful. The breakfast was delicious with many options and the hot pot dinner was a real highlight.

Lovely experience. The staff were helpful, I arrived early and they managed to give me a room. The breakfast spread is amazing! It’s right in front of the subway station and I could walk to the theatre opposite, which worked out really well as I was there to attend a concert. There was even a little rooftop garden at the restaurant level. Didn’t have time to use the amazing fitness facilities. Would love to stay again.

It was an amazing hotel with high level of luxury. Friendly staff. Location is excellent next to the most luxurious mall in Shenyang, Mixc, which can be accessible from the hotel through underground. Youth park is across the street from the hotel and it's a good place for a walk. Hotel is located in a very nice and safe area.

Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE. Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.

The hotel is located beside shopping mall and very convenient for eating and shopping. They also provide humidifer for this dry and winter weather. We are not used to having heater in the room and have asked for fan to have ventilation. Breakfast is fabulous with wide variety of foods and drinks! There is also mini robot sending your taobao or ******* orders to the room! Superb service and highly recommended!

Incredible stay at this beautiful hotel! From the moment we checked in the service was impecable. Lena made us feel at home and took care of every detail to make our stay pleasant. Our children enjoyed the pool and play area. The suite was very comfortable and the staff left some sweets, toiletries and slippers for the kids. Lena helped us with our dinner options and even helped us with translation at the restaurant. She was there for our checkout as well and even accompanied us to our taxi. We were very impressed with the customer service and will certainly be back. Thank you!

Hotel not in busy city area but very convenient; Shopping mall & metro station is at next door. Overall Staff is attentive. They are not doing any fancy such room upgrade, big smile greeting or give out some souvenir. But I can feel some staff are very mindful such as women staff at gym, repair staff sent to my room to fix air conditioning problem; 2 thumps up for their truly service mind. Amenities is old style but I like most for baht tub & washing machine in room.

Very good, polite, friendly service. Rooms in one wing of the hotel are very spacious and more fresh than in another one. Decent breakfast. Convenient central location with the local food street right next to it and other sightseeing spots in a walking distance. Nice price to quality option. Definitely recommend.

I’ve stayed at this Hyatt location 3 times this past year. It is definitely my favorite staycation city getaway ! The location, large rooms with spectacular sea views, tubs and waterfall showers. friendly staff, and all the best amenities: poll, hot tub, spa, restaurants on site, and an overall relaxing vibe. I’m already looking forward to my next future stay.