5-Star hotele w: Crete, Greece

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

The location of the hotel is definitely very good and a plus point. We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely. The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said ”we didn't know” and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel. I can really only give this hotel 3/5 stars overall.

The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day.

The hotel is a historical building, located right next to the pier and bus station. The rooms are spacious and the sunlight is particularly beautiful! The bedside cushions are really thoughtful and are changed together with the bedding for each guest! There is also a turndown service at night, which is standard five-star. The staff at the front desk are very patient and considerate. They speak like actors in a drama, clear and slow, and their emotions pour out. They are very cute!

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

The room was comfortable and equipped with all the necessary facilities. Service was excellent from friendly, helpful staff. The buffet breakfast was very good. Central Herakleion is only 5 minutes' walk away. The rooftop swimming pool is fine for cooling off but it's too small for serious swimming and closes early in the evening.

A stunning and family-friendly hotel with all you could ask for on the grounds. From a beautiful gym, swimming pools galore to an incredible water park on site for not just the little ones but the big kids too… it has it all! The food courts had so much variety too with different settings for different nights. The entertainment kicked in just as I was leaving and the bar side singing was just beautiful, a great touch to the space ito give it that adult-exclusivity feel away from the other areas of the hotel which catered for the whole family.

Прекрасный отель с очень красивыми дизайнерскими номерами. Нам бесплатно повысили категорию и дали 2ух этажный номер с прекрасным видом на гору! Однако, мы все равно посмотрели нами забронированный номер у бассейна и он тоже был прекрасен. Просто чуть меньше. В номерах есть зона кухни с кофе машиной, чайником, плиткой. Хорошая косметика в больших количествах. Качественные халаты и полотенца. Весь отель - это маленькие домики. Вся территория красивая и атмосферная, вечером зажигаются теплые огоньки. Ресторан красивый, чистый. Завтрак средний по ассортименту, но всё вкусно. Есть 2 бассейна. Красота! Спасибо!

Absolutely astonishing location and perfect hygiene everywhere, attentive and professional staff, always willing to help and make your stay even more pleasant and memorable. The hotel cares a lot about the overall aesthetics, the smell, the little details, they pay special attention to the selection of furniture and decor.

A fantastic hotel, just 200 meters from the Cretan Archaeological Museum. There's a bus stop right next to the hotel to Knossos Palace; a round trip costs €5. The room I booked was great, the bathroom was clean, and it had a balcony, but it was a bit noisy at night because it's near the road. Also, it's a bit far from the beach, so the sea view isn't great. There was a kettle and complimentary bottled water. The breakfast was excellent, served per person, and I couldn't finish it all. The coffee was the best I've had at breakfast in years. I would definitely choose this hotel again next time I'm in Heraklion.