5-Star hotele w: Kumamoto Prefecture, Japan

„private onsen our room could fit 4 grown ups very nice breakfast and dinner”

„The bad reviews of the service were for the agency and Ctrip customer service. Later, Ctrip customer service apologized to me sincerely. It is best to book on the official website yourself. The agency is too bad. The service of the hotel is excellent. The hotel is in Kurokawa Onsen. I am a free traveler and do not drive myself. The transportation is inconvenient. There is no train, only bus, and there are only three buses a day. The Kurokawa Onsen bus station is an unmanned station with no toilets, no taxis, and no business. Based on some common sense about the inconvenience of transportation in the secret hot spring, I asked Ctrip customer service to make an appointment for the station the day before, and was told that there was no pick-up service and I had to walk there myself. At that time, I felt that it was wrong. Apple navigation said that it was 20 minutes away. As a result, I was dumbfounded when I arrived at the station. I contacted the hotel myself. The front desk did not speak English well. He asked me where my name came from and immediately knew that he sent a car to pick me up. When I arrived, the driver bowed and apologized to me. It took 5 or 6 minutes to drive to the hotel. It was all uphill without signs. When checking in, the hotel staff said that they wanted to ask me how to get to the hotel, but the agency was a landline and no one answered. The hotel has always had a pick-up service. Yueguangshu Hotel is almost perfect. There are only 8 rooms, each of which is very good, and the facilities and supplies are extremely attentive and of excellent quality. Each room has two indoor and outdoor hot springs. The hot spring water is of excellent quality and is really skin-beautifying. The food is top-notch and very enjoyable. In addition, the hotel does not need to find staff who can speak Chinese. Japanese employees are much more polite and enthusiastic. It is enough to use translation software or gestures. The main reason for coming to Japan is that I like the enthusiasm and uncompromised service. In short, Gekkoju is worth a try and I will come again. The water quality of Kurokawa Onsen is well-deserved. There are also high-quality hotels such as Takefu. It is up to you to choose a budget. They are all quite good, but it is too deserted and the transportation is inconvenient. There are no convenience stores or coffee shops, only two or three restaurants. If you want to stay a few more days and stay in a few more hotels, you don’t know where to go after checking out at noon.”

„環境服務均甚滿意”