The apartment was very clean and well managed by the operator. Apartment is still new and spacious. Check in instructions were very clear and easy to follow.
The only issue that we faced was the jacuzzi at the balcony. My child was waiting to enjoy it but it wasn't working. It can't heat the water, thus the water was too cold for my child. Operator was very responsive, brought the technician to try to fix but unfortunately, it can't be fixed.
One more thing to note is that it took us about 20min, slight uphill walk to reach Sky Avenue.
Overall its a nice stay, operator was very responsive.
Super good, the reception staff are also very attentive and enthusiastic! The security personnel are also very responsible! A pleasant experience, I will come here again in the future!!!And downstairs is the shopping mall, which is particularly convenient for dining and shopping
The hotel is located right next to the beach, offering a relaxing resort atmosphere. It has been refurbished, so everything feels modern and comfortable.
The service from the staff is excellent, making the stay even more pleasant. There are also plenty of food options nearby, so you don’t have to travel far to find something to eat.
Free parking is available, and valet service is also offered starting from RM68 per day for cars and RM48 per day for motorcycles.
The swimming pool is clean and comfortable, though proper swimwear is required.
Overall, I am very satisfied with my stay and would recommend it for a relaxing beachside getaway.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
I had a wonderful stay in Antara by Cobnb. Would definitely repeat and I highly recommend to anyone planning to stay in Genting Highlands to book this property. View is breathtaking, panoramic and unblocked, you’ll never get bored of. From my unit balcony, I could see the ice age roller coaster @ Genting Skyworlds Theme Park, cable car, chin swee temple, the curvy roads, other attractions in Genting and Kuala Lumpur city. Love that clouds are at eye-level, and fogs will come and go.
In terms of amenities, since I got free upgrade to 3-bedrooms unit, it was equipped with kitchen utensils (pot, pans, knife, scissors, peeler, forks and spoons, chopsticks, plates, bowls, saucers, teapot, cups, glasses, jar), microwave, electric kettle, oven, refrigerator, induction cooker, iron and ironboard, hair dryer. TV, airconds and ceiling fans are available at living room and every bedroom. There’s also jacuzzi at the balcony. The interior is luxurious, clean and modern which I love so much. High-speed wifi is available too. To note, the amenities provided by Cobnb is of high quality!!
Good experience, room is big and clean. There is also a paid shuttle service to First World, which makes us convenient.
Hotel stuff (the young man) is great and very helpful.
However the other stuff (the young girl) is a bit hard to communicate, but can see she is trying her best to help.
There is also a gym room there.
The studio unit located at the lower level, easy access to car park, but still have to use stairs/lift to go to the designated parking at upper level. Check out during peak hours and not easy to get the lift access. The agent called and sent message to remind the check out time. Good and lucky they consider a little bit late check out due to the heavy traffic at lift as well as parking area. Overall the building/environment is ok, but the pool decks seems need an improvement.
Kasturi truly feels like a dream come true …the calm atmosphere, the thoughtful facilities, the variety of food options, and the beautiful interior design… I loved every bit of it
Bardzo dobry
Oceny: 90
8,7/10
Cena od
395 AED
za noc
Sprawdź dostępność
Zobacz wszystkie 5-Star hotele w mieście Pahang
Zobacz opinie gości na temat hoteli w: Pahang
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8.9/10
Very Good
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
Zzila missone“Recently staycation di Swiss-Garden Hotel & Residences Genting Highlands and overall memang puas hati 🏔️✨
View memang cantik, sejuk dan tenang. Room besar, bersih dan selesa especially untuk family trip. Swimming pool pun best, sesuai untuk budak-budak dan dewasa. Breakfast variety okay dan sedap. Staff friendly & check-in process agak smooth.
Location pun strategic sebab dekat dengan GPO dan Genting area.
GGuest UserVery nice hotel! The workers there provided me and my family good services, big thanks to receptionist-Chloe, and Hridoy for making it the best experience.
MMarina YoshiOne-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
GGuest UserI had a wonderful stay in Antara by Cobnb. Would definitely repeat and I highly recommend to anyone planning to stay in Genting Highlands to book this property. View is breathtaking, panoramic and unblocked, you’ll never get bored of. From my unit balcony, I could see the ice age roller coaster @ Genting Skyworlds Theme Park, cable car, chin swee temple, the curvy roads, other attractions in Genting and Kuala Lumpur city. Love that clouds are at eye-level, and fogs will come and go.
In terms of amenities, since I got free upgrade to 3-bedrooms unit, it was equipped with kitchen utensils (pot, pans, knife, scissors, peeler, forks and spoons, chopsticks, plates, bowls, saucers, teapot, cups, glasses, jar), microwave, electric kettle, oven, refrigerator, induction cooker, iron and ironboard, hair dryer. TV, airconds and ceiling fans are available at living room and every bedroom. There’s also jacuzzi at the balcony. The interior is luxurious, clean and modern which I love so much. High-speed wifi is available too. To note, the amenities provided by Cobnb is of high quality!!
AAnonymous UserThe view here is really beautiful — I was lucky enough to get the carpet cloud view, memang cantik sangat especially from my room on the 43rd floor. The room itself was comfortable and the overall atmosphere feels quite premium.
A few things can be improved though. Inside the room, the phone line was almost non-existent and the WiFi was quite weak/slow. Another confusing part is the lift area — once you come out from the elevator, there’s no proper signage or directory showing whether your room is on the left or right side, and no room number guide on each floor, so it can be quite confusing at first.
Parking-wise I can’t comment much since I used the valet service, which was convenient. Breakfast was okay with quite a lot of choices. If you’re paying during walk-in, it’s around RM80 per person.
Overall, still a nice stay mainly because of the amazing view and cool weather.
GGuest UserThe environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.
AAnonymous UserFantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!
AAnonymous UserThis hotel is located at further up and much higher ground than the Genting Highland l& Arena of Stars area. To access to this hotel you have to use another road leading to Ion Delemen side but the road going uphill and downhill is just one narrow road uphill and one narrow road downhill. The roms are clean but the hotel lift is very slow.
This hotel is more like a service apartment instead of a actual hotel, the facilitate provided are also like service apartment type. It is written that is a 5 star hotel but actually it is not a 5 star hotel but a service apartment. Not much facilities and restaurant at the hotel site. But this hotel have heavy traffic of guest staying each night ya
GGuest UserHad a pleasant stay at Swiss-Garden Beach Resort Kuantan. The room was clean and comfortable, and the beachfront location was perfect for a relaxing getaway. Facilities like the pool were great, though breakfast could be a bit crowded. Overall, good value for a short, peaceful stay.
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