4-Star hotele w: Blagoevgrad, Bulgaria

I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.

Everything is perfect. Very clean and luxurious.

Lo Spa Hotel Ezeretz è un hotel 4 stelle che offre un buon centro benessere con piscine, saune e altri servizi spa puliti e piacevoli. Le camere sono spaziose e confortevoli, anche se alcune recensioni segnalano che non tutte sono all’altezza delle 4 stelle, più simili a 3 stelle. Il personale è generalmente considerato cortese e disponibile, e l’hotel dispone di un parcheggio comodo. La posizione è un po’ fuori dal centro città, ma facilmente raggiungibile con taxi a basso costo. Alcuni ospiti hanno segnalato delle pecche nella pulizia della camera e nella colazione, che può risultare semplice. Nel complesso è consigliato per chi cerca una pausa relax con spa ben attrezzata a prezzo ragionevole. Ottimo ristorante e colazione.

Amazing hotel with great facility. Great management. Good food and pleasant staff

温泉游泳水温舒適，桑拿設備齊全。房費中含極其優質晚餐，為泡過温泉的住客迅速補充能量。酒店景色優美可遠望皮林山的雪頂，非常漂亮！

Po przybyciu dziewczyny na respiratorze, przekonała nas, że płacimy tylko 1 osobie, która zapłaciła za drugie 3 noce. Po naleganiu, zadzwoniła do kogoś, żeby się dowiedzieć, i okazało się, że... Że wszystko jest w porządku i zapłaciliśmy za to. Było to niegrzeczne, jakbyśmy byli... Poza tym, rezerwowaliśmy pokój z dwoma osobnymi łóżkami, na zdjęciu były takie pokoje, ale daliśmy jeden pokój, zmieniliśmy go na drugi, gdzie dwa łóżko, ale musieliśmy je rozłożyć i poprosić o dwa łóżka. W pokoju nie było żadnej ścieki na ścianie, ani telewizora. Na kuchni jest kuchenka, ale nie ma łyżki ani piekarnika, więc nic nie gotujesz. Śniadanie było dość dobre, można było wybrać i śniadanie, pokoje były naprawdę czyste, w spa i basenie prawie nie było ludzi w tym czasie, ale można było kupić. Nie ma zbyt wielu możliwości na obiad w restauracji, a restauracja w pobliżu pracuje tylko 3 dni w tygodniu i jest za późno na obiad. Możesz tam pojechać, jeśli masz własny samochód i będziesz cicho.

전반적으로 괜찮았으나 시설 리뉴얼 필요

Nice hotel right in the center of things. The Spa and fireplace were great.