4-Star hotele w: Hawaii, United States

I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience.

Great location, just a few minutes from Waikiki Beach. We booked an ocean view room, which was beautiful, and the view wasn't obstructed by the parking lot. The balcony was lovely, very relaxing to sit there, eat, and enjoy the ocean view. The best part was that even though I'm not a member, they gave me my room at 12 PM, which was incredibly thoughtful. The Asian cleaning lady was exceptionally kind and enthusiastic every time she saw us. We didn't leave a big tip, but she still thanked us repeatedly and even offered us coffee. Beach towels can be picked up and returned by scanning your room card. Breakfast is served in the restaurant on the first floor, opening at 6 AM.

I stayed three nights in a partial ocean view room and four nights in an ocean view room. If the price difference isn't significant, definitely opt for the ocean view room – the experience is so much better (the partial ocean view room barely has any ocean view to speak of). The room itself was decent, and the cleanliness was okay, but the towels had a strange smell. The hotel's location is super convenient. The second floor connects directly to the Ala Moana shopping center, and there's a Don Quijote next door, making it very easy to shop and eat. It's about a 10-minute taxi ride to Waikiki, or a 30-minute walk. Personally, I prefer the nearby Ala Moana Beach, it's very chill. Car rental parking is also convenient. Parking is charged from 1 PM, costing $41 for 24 hours. [Pictures 1 & 2 show the view from Ocean View Room 1915; Picture 3 shows the view from Partial Ocean View Room 1104]

The hotel setting is relatively simple, the overall environment is quite good, close to the beach, the hotel parking is not Ouhugui, self-parking 35, hotel parking 40, there is an important thing! It is necessary to live on the high floor, 10 floors or more is the best, we were arranged to the 3rd floor on the first night, there is a very common kind of annoying Xiaoqiang! Later, I communicated with the hotel at night and changed to the 12th floor. It was really scary. I must live on the high floor! ! The area where the hotel is located is located in Lahaina. There is a place to buy and eat in 5 minutes by car. There is ABC. Don't worry about breakfast. There are also pharmacies nearby. In short, it is not bad. ～

I stayed here with three friends. It's a 10-minute walk to Ala Moana Center and close to Magic Island and Kahanamoku Beach. They offer free daily activities like lei making and yoga, which made our stay very enjoyable. The room was spacious, clean, and comfortable. I highly recommend this hotel.

This is the largest Hilton resort in the world, with many pools but no swimmable beach. The hotel has dolphins and turtles. I recommend staying in MAKAI for a better environment and more convenient access. However, the hotel is quite suburban, so you'll need to rent a car to get to the city center. There's a $5 one-way shuttle bus available within the hotel.

Outstanding service from the moment we arrived at the front entrance. Friendly, knowledgeable staff were able to answer all of our questions and accommodate all our requests. Room was nicely appointed and generously sized with ample room in the walk-in closet for our 8 full-sized checked bags (we stopped through HI in the middle of a move 🙂). Had two double beds and a hid-a-bed which was perfect for our family of four. The small refrigerator in the room was just the right size for water bottles and some snack/breakfast food we picked up at the Target just across the street. Appreciated being able to check out fresh beach towels pool-side each day. That saved a lot of suitcase space. The balcony was just large enough for a small table and two chairs to catch a great view of the ocean. The hotel is located between prime beachfront on the one side and the International Marketplace on the other, everything you need is within easy walking distance. The kids enjoyed the beginner surf lessons available beachside through Faith Surf Academy, and being able to rent a board to continue surfing over subsequent days. Waves were perfect for beginners and despite there being a fair number of other visitors, there was plenty of room to swim, play, and enjoy the water, though space on the beach itself was a bit tight at times. The one shortcoming we experienced was there not being any self-service laundry on-site. It seems there used to be, but it's unavailable with the current renovation project underway, and I'm unsure whether they intend for it to be part of the updated plan or not. Paid laundry service is available, but we opted to walk down the road to a laundromat. All in all, the whole family enjoyed our time at Outrigger Waikiki Beach Resort and would recommend it.

The room was spacious and well-equipped with kitchenware, including a kettle for hot water. The view was fantastic, overlooking a golf course. The hotel grounds are expansive with beautiful gardens, and there are seats by the sea where you can enjoy both sunrise and sunset. Overall, it was excellent.

The hotel room was very clean, tidy, and comfortable. Even though it's a bit older, it was still very pleasant. The only downside was that when we returned from a night dive, we asked the front desk for an extra towel, but it never arrived. We ended up having to make do with the towel that was already soaked from the ocean. Perhaps it was too late, and the staff had already gone to rest. Everything else was great, the hotel environment was beautiful, and the ocean view was stunning. I especially recommend the restaurant next to the hotel; it's definitely worth trying.

The hotel is situated close to the airport so makes a very good accommodation for spending a night and being close to both town and the airport in Hilo. The rooms are spacious enough for two and are well decorated despite being a bit dated. It is value for money and would definitely recommend for a short visit to Hilo.