4-Star hotele w: Hawaii, United States

I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience.

Great location, just a few minutes from Waikiki Beach. We booked an ocean view room, which was beautiful, and the view wasn't obstructed by the parking lot. The balcony was lovely, very relaxing to sit there, eat, and enjoy the ocean view. The best part was that even though I'm not a member, they gave me my room at 12 PM, which was incredibly thoughtful. The Asian cleaning lady was exceptionally kind and enthusiastic every time she saw us. We didn't leave a big tip, but she still thanked us repeatedly and even offered us coffee. Beach towels can be picked up and returned by scanning your room card. Breakfast is served in the restaurant on the first floor, opening at 6 AM.

Unfortunately, due to a typhoon, we experienced a power outage, and the elevators were out of service on our check-out day, which was quite difficult. We happened to run into a staff member who let us use the emergency elevator, but there were a lot of people, so getting on was tough. However, the male staff member who guided us was very kind and considerate, thinking it would be hard for us to use the stairs with a child, which was a huge help. I'm very grateful to all the staff for their kindness.

The hotel setting is relatively simple, the overall environment is quite good, close to the beach, the hotel parking is not Ouhugui, self-parking 35, hotel parking 40, there is an important thing! It is necessary to live on the high floor, 10 floors or more is the best, we were arranged to the 3rd floor on the first night, there is a very common kind of annoying Xiaoqiang! Later, I communicated with the hotel at night and changed to the 12th floor. It was really scary. I must live on the high floor! ! The area where the hotel is located is located in Lahaina. There is a place to buy and eat in 5 minutes by car. There is ABC. Don't worry about breakfast. There are also pharmacies nearby. In short, it is not bad. ～

Great location! The airport shuttle bus goes directly to the hotel, taking about 30 minutes. It has ocean views and a swimming pool, and it's just a short walk to the beach. There are plenty of dining options nearby; McDonald's and ABC Stores are right across the street. The staff are very friendly. The largest shopping mall, Ala Moana, is a 13-minute walk or two bus stops away. The rooms come with a refrigerator and coffee maker.

The renovated Palace Tower facilities are clean and nice, but it's really far. It was tough because the tram boat wasn't running. The hotel staff also seemed to leave in the evening, as they didn't answer calls and my requests were so slow I ended up canceling them.

Outstanding service from the moment we arrived at the front entrance. Friendly, knowledgeable staff were able to answer all of our questions and accommodate all our requests. Room was nicely appointed and generously sized with ample room in the walk-in closet for our 8 full-sized checked bags (we stopped through HI in the middle of a move 🙂). Had two double beds and a hid-a-bed which was perfect for our family of four. The small refrigerator in the room was just the right size for water bottles and some snack/breakfast food we picked up at the Target just across the street. Appreciated being able to check out fresh beach towels pool-side each day. That saved a lot of suitcase space. The balcony was just large enough for a small table and two chairs to catch a great view of the ocean. The hotel is located between prime beachfront on the one side and the International Marketplace on the other, everything you need is within easy walking distance. The kids enjoyed the beginner surf lessons available beachside through Faith Surf Academy, and being able to rent a board to continue surfing over subsequent days. Waves were perfect for beginners and despite there being a fair number of other visitors, there was plenty of room to swim, play, and enjoy the water, though space on the beach itself was a bit tight at times. The one shortcoming we experienced was there not being any self-service laundry on-site. It seems there used to be, but it's unavailable with the current renovation project underway, and I'm unsure whether they intend for it to be part of the updated plan or not. Paid laundry service is available, but we opted to walk down the road to a laundromat. All in all, the whole family enjoyed our time at Outrigger Waikiki Beach Resort and would recommend it.

The room was spacious and well-equipped with kitchenware, including a kettle for hot water. The view was fantastic, overlooking a golf course. The hotel grounds are expansive with beautiful gardens, and there are seats by the sea where you can enjoy both sunrise and sunset. Overall, it was excellent.

How should I put it? It was decent. There are restaurants all along the coast when you step out. The hotel itself was okay, but breakfast ended a bit too early. I went down to eat at 9:40 AM and was told breakfast was over. A friendly reminder: when checking in at Big Island, there's a credit card deposit. Upon checkout, I was informed the entire deposit was deducted. I thoroughly checked, and there were no additional taxes or fees payable at the hotel in the local area, so I asked the hotel for an itemized breakdown. They said they couldn't provide one. Trip.com intervened, and the hotel processed a refund.

Our stay at the Hilo Hawaiian Hotel was a wonderful experience from beginning to end. The hotel's location on beautiful Hilo Bay is hard to beat, with breathtaking views of Coconut Island and Mauna Kea that made every morning and evening memorable. The grounds are beautifully maintained, peaceful, and offer a true sense of old Hawaiʻi charm. The staff was warm, welcoming, and genuinely embodied the spirit of aloha - especially the person who checked us in - amazing top notch service (with the except for the older lady at the Front Desk - who looks as if she may had been training a new team member - and made me feel as if I was a bother upon arrival) . Everyone else we encountered was friendly, professional, and eager to make our stay enjoyable. The rooms were clean, comfortable, and provided everything we needed for a relaxing visit. One of the things we appreciated most was the hotel's convenient location. It's just minutes from Hilo Airport, downtown Hilo, Liliʻuokalani Gardens, and an easy drive to Hawaiʻi Volcanoes National Park, making it an excellent home base for exploring the east side of the Big Island. If you're looking for a luxury resort with modern finishes, this may not be it—but if you appreciate authentic Hawaiʻi, incredible scenery, friendly service, and excellent value, the Hilo Hawaiian Hotel is a fantastic choice. We would absolutely stay here again and highly recommend it to anyone wanting to experience the true beauty and hospitality of Hilo.