4-Star hotele w: Tuamasaga, Samoa

I arrived at 2am from a late flight and checked in. The room looked relatively clean but there was an ambient smell of sweat/BO. I went to have a shower and at 2:30 discovered that the hot water barely worked. I was there 2 more nights and the hot water worked then, so maybe they switch it off or turn it down late at night but either way it’s something to be aware of. When I went to sleep I discovered that the ambient smell was coming from the pillows. They smelled absolutely disgusting. I had to put a polyester swimming shirt over the one I was using to block the smell out. This meant I could no longer use that shirt because it was soiled. When the housekeeping came to make up my room the next day, they took away the used towels and did not replace them. I was staying in a room meant for 2 people but I was only 1 person so maybe that’s why they felt justified in only giving me half as many towels. I called the front desk to see if I could get more and they seemed really reluctant to give me more. They said we will pass it on to housekeeping who will pass it onto laundry who might be able to give me more towels. When I asked how long that would take they wouldn’t say. They eventually gave me one more floor towel, and no extra bath towels as I had requested. This was disappointing. Lastly, there were a few small flies in the bathroom, and the breakfast was decent but not exceptional. I am not sure what other hotels in Samoa are like, but this one was not very good. I was unaware before arriving how hot and humid it is, and it is unsurprising that previous guests would return to their rooms extremely sweaty after being outside, however more needs to be done to address the effects of this. The pillows and bed linens need to be thrown away and replaced much more frequently. The location is excellent, being close to town, but I would try to go elsewhere next time. I did see lizards and a giant crab around the grounds though which I liked. It does seem that this hotel is really popular with other foreigners such as sports people, flight attendants, and retired couples, so perhaps my experience was an outlier. Yours may be different, but mine was not ideal.

We loved staying here, pool, food and location was outstanding, however there was a few things that they could work on. Twin room we stayed in had no room for our suitcases, Toilets behind reception need attention throughout the day. I had to pay my lunch tab 3 times. 1 - shift was ending, 2 - my waiter was finishing his shift and lastly at the end of our lunch. This was annoying I had to use eftpos 3 times for one sitting. Seafood Buffet was very disappointing but Fia Fia buffet great.

My stay at Sinalei Reef Resort & Spa was absolutely amazing. The place is so beautiful, peaceful, and surrounded by lush tropical plants that make you feel completely connected to nature. Everywhere I looked, there was greenery, colorful flowers, and the calming sound of the ocean , it was the perfect place to relax and unwind. The staff were incredibly kind, helpful, and respectful. They always greeted us with warm smiles and went out of their way to make sure we had everything we needed. You can really feel how much they care about their guests. Every Wednesday night they host a Fiafia Night. The resort also offers some great tours, including an Apia Town tour, a Savaii island tour, and a South East Coast tour. We went on the South East Coast tour and got to see the To Sua Ocean Trench. Overall, Sinalei Resort & Spa is the perfect getaway for us looking for beauty, tranquility, and authentic Samoan hospitality. I can’t wait to go back!

This is the second time we've stayed here, first time in 2023. Our stay was as expected most enjoyable, loved the food and so handy to shopping and eateries.

The room is very good, the view is good, it is on the hillside to see the sea, beautiful. Unfortunately, my mobile phone was broken and I couldn't take a few photos. There is also a large oven in the kitchen. Hot water is also very good. The signal in the house is not good, but the signal outside the house is fine. Two or three kilometers away from the main intersection, the sun was about to fall on the first day, and I hadn't bought food yet. The owner was very good. He took us to the supermarket on the main road and waited for us to finish shopping. I think the people who live here are all driving, which will be more convenient.