Hotele Hot Springs w: Hokkaido, Japan

The housekeeping service is not professional, they placed our pyjamas and personal items originally in bed next to our suitcase wheels (and other not clean area) while they changed bed sheets for us. Then we asked for laundry service of those items, the next day they returned the items to us, and half of them were still wet. We were quite frustrated by this . Also the locker room arrangement system was not updated effectively: My room number was updated for upgrade and obviously my assigned ski locker was not tied to the updated room #, then one night, i found my ski locker was emptied out! (because they thought i had checked out, based on the old incorrect room number). Luckily their staffs kept my stuffs and i found them back... Other than that, we are satisfied with the facility/ reception staff service/ location. We are especially satisfied w the staff - Harry for his servicem

Location: Within the airport international terminal. Short indoor walk from Arrivals. Very convenient. Atmosphere: Calm, quiet and friendly. Warm welcome. Full of artistic features. Rooms: Well appointed, spotlessly clean. Spacious. Quiet. Comfortable beds. Amenities: Library. Tea House and Onsen Breakfast: Lovely breakfast spread. Delicious ramen. We would love to be back.

Everything about this hotel was fantastic! The location is very convenient, with a tram stop and a convenience store just nearby. Getting around is easy, and they even provide a free shuttle to Sapporo Station, which was a lifesaver, dragging suitcases in the snow is no fun at all. It’s also super easy to get to the airport, as the airport limousine stop is right in front of the hotel. Overall, a superb choice for anyone visiting Sapporo!

📍 Excellent Location · Convenient Transport: Just a few minutes' walk from Ōdori Station, with direct access to the underground shopping arcade. · Nearby Attractions: Within walking distance to Ōdori Park (famous for its Christmas market) and the shopping streets, ideal for sightseeing and shopping. · Great Amenities: A convenience store is located right downstairs, perfect for quick purchases and daily necessities. 🏨 Hotel Facilities & Services 1. Thoughtful Room Design · Separate toilet and bathroom, allowing multiple family members to use simultaneously—ideal for families. · In-room mini-kitchen and washing machine provided, adding convenience for longer stays or family trips. 2. Dining & Leisure · Varied Breakfast: A rich selection that ensures a satisfying start to the day. · Onsen Facilities: The hotel offers hot spring services (not experienced this time). ⛄ Travel Experience · Thanks to the hotel's prime location, we easily visited Ōdori Park's Christmas tree and enjoyed playing in the snow. · The nearby underground shopping arcade made for a compact and fulfilling shopping and sightseeing itinerary. Overall, its good for us, and definitely will come back.

A Relaxing and Convenient City Getaway I thoroughly enjoyed my recent stay at this hotel. Its location is unbeatable—right in the heart of the city, with shops, restaurants, major sights, and public transport all just a few minutes’ walk away. It made getting around incredibly easy and stress-free. The hot spring facilities were wonderful: clean, well-maintained, and pleasantly quiet. The water was at the perfect temperature, and soaking in the onsen provided the ultimate relaxation after a day of sightseeing. My room was spotless and comfortable, with fresh linens, modern amenities, and good soundproofing for a peaceful night’s sleep. Housekeeping was excellent throughout my stay. The staff stood out for their politeness and attentiveness—everyone from reception to the concierge was friendly, professional, and quick to assist with a genuine smile. Overall, this hotel offers a great combination of prime location, soothing onsen, clean rooms, and warm service. Perfect for anyone seeking comfort and convenience in the city. Highly recommended!

My experience at this hotel is quite unpleasant and not up to my expectations given its high rating. The room is spacious and clean. But the facility and service is just average. The biggest issue is the staff do not speak any English and fail to communicate even using translator(I understand some Japanese hotel does not feel the need to speak in other languages which is fine, but they will have to find other solutions to give clearer guidelines to help non-Japanese guests). The staff sounds polite to say sorry if they cannot help you, but they are not observant to our needs and not helpful from their actions.We stayed for 2 nights and had put a “please clean the room” sign at the door but no cleaning is done for the room. There were two onsen which men and women are assigned to use one of them at specific time, but one of them is actually old and has very limited clean-up area, so the onsen is actually not as good as the official photos suggested. The food is disappointing too, they look nice but the taste is quite bad and the cooked fish in all our meals is so rough in texture.

We had an exceptional family stay at the Toyako Manseikaku Hotel Lakeside Terrace! The views of Lake Toya from our room were breathtaking.The buffet dinner and breakfast were fantastic, offering a huge variety of delicious food for everyone. A major highlight for us was relaxing in the onsen with its stunning lake view. The staff were incredibly friendly and helpful throughout our stay, making us feel very welcome. The rooms were clean and comfortable, perfect after a day of exploring the area. We highly recommend this hotel for any family visiting Lake Toya!”

Right outside the hotel there is a bus stop and access to the property is convenient (but I drive from Sapporo anyway). The room overall condition met expectation although I am quite disappointed that they only assign me to the second floor, and literally people from outside can see me if I don’t lower the blinds. There are 4 solo onsen rooms available for private use and it is recommended that the usage time stays at 40 mins. For the onsen, the public one is good although it is relatively small, and can be crowded sometimes. Overall, you come to Jozankei because you want to escape from the hustle and bustle and I enjoy my time there. But consider how much I pay for the room and board with virtually no view, there are plenty options out there that could get the most bang from the bucks. Verdict: Nice ambience but not worth for money

I had a wonderful stay at this hotel. The view from the room was absolutely beautiful, and the large window allowed us to enjoy the full scenery outside, which made the stay even more relaxing. The room also comes with a bathtub, which was a great bonus — perfect for soaking and unwinding after a long day. Overall, it was a very pleasant and comfortable experience. Nearby there are lawson, 7-11, family mart and big supermarket near our hotel. Opposite our hotel, there is a ramen shop that have very nice ramen and chicken karage. But the only thing the train station is a bit far from the hotel.