Name: Aston Priority Simatupang Hotel and Conference Center
Address: Dżakarta Południowa, Indonezja
Rating: 8.3

Indonezja

Bali

Nagoya

Dżakarta Południowa

Ujung Pandang

Batu Sub-District

Filipiny

Pasay

Given a room on the ground floor next to the swimming pool. Unfortunately the room had a lot of mould and dampness. I do not recommend taking rooms on lower floors. However, the hotel was extremely kind and when I reported the problem they kindly offered me an upgrade to a room on a higher floor which I really appreciated. The staff is very kind and helps with difficult situations. The restaurant is unfortunately not very good, I would not recommend eating there. They do cocktails well.

The location is very strategic. However, based on our experience staying there for several days, the room service did not change the bed linen set at all — it was only tidied up. This happened even though we stayed for more than two nights.

Additionally, when we borrowed dining utensils from the hotel, after we finished using them and left the room, we expected them to be cleaned and removed since they were already used. Unfortunately, they were neither cleaned nor taken out of the room.

On the positive side, the security, receptionist, and even the engineering staff were very friendly and helpful.

However, it is quite disappointing regarding the room cleanliness. The amenities that we used from the first day were not refilled until we checked out, even though we extended our stay and paid the full price as a new room booking. We honestly felt a bit disappointed, and on the last day we finally complained to the receptionist.

It is unfortunate, as the amenities were only complete at the beginning. When extending the stay, they were not refilled, and slippers were also not provided.

Czyste i wygodne dla plaży Batu Bolong, ale ulice wokół Canggu mają dużo trsffic, więc łatwo dotrzeć gdziekolwiek. Pokój był OK, ale łazienka była mała. W pokojach z przodu hotelu Ghe jest bardzo głośno, ponieważ okna wychodzą na bary. Weź zatyczki do uszu. W hotelu panowała również głośna konstrukcja, przez co ciągle dochodziło do przerw w dostawie prądu. Personel uprzejmie przeniósł nas na ostatnie 2 noce do wewnętrznego pokoju, w którym było ciszej.
Basen na dachu jest przyjemny podczas zachodu słońca, ale w ciągu dnia nie ma dużo cienia. Dostępny był tylko 1 parasol przeciwsłoneczny.

Check in was smooth. Staffs were friendly. 

Hotel is huge, they have 3 blocks. I got the far end of the block which was a little bit away from the reception and the restaurants and the open space for smoking. 

In 2 circumstances, i walked up to the room and the door card could not work. This happened in 2 different nights. I had to walk down and got it reset, but the staffs didnt bother to apologise for this. The first time it happened I was okay, but the second time it happened, I got pissed off, because it was a long walk from the room to the reception. 

If you order food delivery, it will be a long walk to take your food at the reception. 

If you got the rooms at the reception level, I'm sure it will be a great experience like the first time I was there in the Junior Suite, but this time it was not as pleasant. 

Thumbs up though for the housekeeping, as the found out I had many shirts lying on the sofa, they brought a small clothes rack and hung my shirts.

OK, the location is good, breakfast is average, but this price can be understood

Hotel is big with spacious room, however location not that good, must take grab towards eateries. Hotel provide free shuttle to 3 shopping mall everyday 11am and 5pm (drop off only), which consider a good point. Buffet breakfast is more towards local Indonesian food with average taste except nice coffee.

Concierge service is excellent! Service staffs in the hotel are really helpful and attentive. The room worth the price, water heater is working well, water pressure is excellent. The edges (especially the floor, door and wall) might need some maintenance. Their mattress is great and comfy, just the pillows can be better. Breakfast is well served in great display and varieties. The most important thing is ”GOOD LOCATION”! walkable to Grand Batam Mall & BCS.

Subject
Letter of Appreciation

Dear Management,
I would like to express my sincere appreciation for the excellent service and hospitality provided during my recent stay at your hotel.
The staff were professional and courteous, the room was well maintained, and the overall experience met a high standard of quality and comfort. Your team’s attention to detail and commitment to guest satisfaction are truly commendable.
Thank you for a pleasant stay. I look forward to visiting again in the future.
Yours sincerely,
Haron Hussin

My room was opd and not maintained so well. 
The air conditioning is old, noise and not working properly. 
The A/C remote controller has a damaged display. 
The toilet was dirty with many Brown dirty presence almost on every corner. 
The shower curtain is old, durty and not nice. 
Shower head is old, durty and not working well. 
Not all electric wall plugs are working. 
Sofa is with stains. 
Bed mattress very used. 
Breakfast is good. 


I am nit satisfied even if the location is good and brand is famous

I stayed for two nights. Unfortunately, the room was extremely dim and smell of smoke, even though I had specifically requested a non-smoking room. It seemed like they tried to mask the smoke with air freshener, but the combination made it worse. Although it was supposed to be a non-smoking floor, there were ashtrays provided in the room and near the lift, which directly contradicts the no-smoking policy. To add to the discomfort, I found two baby cockroaches in my room — surprising and unpleasant, especially considering the room was on the 18th floor. The only redeeming part of my stay was the excellent customer service — the staff were friendly and helpful throughout.

ASTON 

Columbus

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