Odkryj pobyt w mieście Yaiza

We booked the hotel (rather late in the day) as part of an Inntravel package - and only then read some of the negative reviews here. Our experience of the hotel brought us to an opposite conclusion. The location on the edge of the small town of Yaiza is not remote, but quiet and tranquil, and only a relatively short drive to the southernmost beaches and resorts, rugged coastal path, or in other directions, the amazing Timanfaya National Park. The room we had was next to the pool (very cold, but invigorating!), and was clean, spacious, and had a great shower and a very comfortable bed. It was cleaned daily, and the only improvement we would suggest is that it could benefit from having a couple of chairs (it had one plastic chair). Some other rooms seemed to be a little more opulent, but the one we had was more than adequate for our needs, and met out expectations Breakfast, served in the courtyard, was wholesome, with a wide and plentiful choice of fresh fruits, cereals, yogurts, ham, salami, cheese and breads etc. The breakfast staff, who worked very hard, were fantastic, charming and infinitely patient. Evening meals at the restaurant (which is not run by the hotel, as far as we understood the situation) was a relaxed, very tasty and friendly experience. The management were there to help and advise, and we didn't feel any negative vibes. We had a very relaxing time at the hotel, and wish it and its charming staff well for the future.

Opinions are always based on quality/price ratio... Casa Hilario is a pleasant establishment due to its size, its configuration, its decorations, plantings etc. one parking space per room and quite well secured. We also liked the town of Yaiza: clean, airy, quiet, and providing the necessary services: supermarket, restaurants, gas station, public transport. On the terrace or from the bedroom, beautiful open views of the surrounding area. The location is ideal for visiting the south of the island (from the volcano area - extra for volcano or coastal hikes -, to the tourist towns in the south) Our room was a good size, as was the bathroom . The bed is comfortable, the bathroom linen very good (plus a bath towel). Clean everywhere, nothing to say about that. The TV is 'cable' and we can find a few channels in English. For French... But, there is a but! It's a 'casa' and the principle apparently on the island is that this can mean: no permanent staff, no one on site most of the time. Arrivals are complicated (contact the owner, make an appointment, etc.). The contact was not so friendly... Although the breakfast is very good, there is no possibility of dining on site - limited refrigerator space but no microwave or other means of heating, no crockery available. Which in a relatively isolated location can be frustrating. You will even see signs inviting you not to eat in the dining room (?) When you encounter a problem, there is no one to turn to (one evening the water dispenser no longer heats, no help, no solution.. . it's January, without heating - tea is nice... but so, not even that) Also note: breakfast is from 8:00 to 10:00, it can be a little late for anyone who wants to. go hiking. The last day we had to leave very early for the return flight, we asked if something could be put aside for our breakfast (paid with the room as a reminder). The response was negative (?) This is why my rating, which takes all these aspects and the price into account. Not everyone has the same expectations, but you will have this little information to better make your choice.

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

We are regular visitors to this hotel over a 17 year period. The hotel has introduced a privilege service which we have used . The hotel is immaculate , however the wait times to be served at bars etc has increased to levels I have never seen before. Cleaning from tables is extremely slow . The staff at the show bar used to number 4/5 people and several waiters. Last night there was one server who worked his socks off. Staff tell us the senior managers don’t care re the issues. So we will look elsewhere now .

I would like there to be a rating between AVERAGE and VERY GOOD, and this hotel was above average, and below very good - there needs to be a GOOD rating- but this is trip advisors fault not the hotels! I stayed with a friend, in a junior suite 2-9th June 2023. Let’s start with the room. We arrived around midday and our room was ready – hurrah- super friendly, knowledgeable receptionist checked us in, gave us a load of info and a map and off we went! The excitement turned into a little bit of disappointment when we realised that instead of the 2 single beds pushed together, as depicted in every single solitary photo of a junior suite, it was one double bed – not ideal for friends holidaying together. The shower was VAST – very impressive but it was let down by the grout on the floor of the bathroom which was grubby and could do with replacing. The room itself was clean, big, and bed comfortable, with air con, tea/coffee making facilities and a fridge. Cleaned daily (except cups etc which were randomly not) – by exceptionally friendly cleaning staff. We had an issue with the bathroom on the first night, whereby we created a paddling pool in the shower room due to a blocked drain! -Quick trip to reception and super friendly Mr fix it man was with us in 5 minutes, fixing the issue, which never reoccurred. The restaurant had a fab selection of differing foods, always something to suit all tastes, and a chef always cooking you up something – eggs/omelettes/fresh fish/chicken etc. Mountains of fresh salad, fruit and bread – and snacks pretty much all day! Restaurant staff were all amazingly polite, friendly, and attentive. Bars were what you would expect of a 3*, local wine, spirits, premade cocktails, and once again amazingly polite, friendly, attentive staff. The pool was lovely and warm, with nice views looking down to the sea – never had an issue with getting a sunbed, but there is limited space around the pool area. I believe the other side of Flora is much quieter if you don’t like 4000 inflatables, and their young owner’s noise. The hotel is on a hill…… very pleasant stroll down, under 3 euro in a taxi back – not an issue at all. With a taxi rank just outside the hotel getting back to the airport was nice and easy to (approx. 20 euro). There was only one real thing that let this hotel down, the entertainment- whilst some of the live music acts were great the male half of the entertainment team (which consists of 2 people), really did not have his mind on the job at all. If you are going to work in entertainment you need to be enthusiastic 24/7, with both adults and kids, or they will lose interest fast. Which I witnessed on several occasions. Don’t put out water polo nets and walk away to chat to another member of staff, not even asking if anyone wants to play, don’t do 1 song at the mini disco, not engage the kids(more than once), and again walk away to chat to more staff members, don’t roll your eyes when someone asks you to repeat a qui