Odkryj pobyt w mieście Harris County

Pre-game prior to Astros/Tigers playoff game, hotel was busy. Desiree (Supervisor) managed to keep not only our group happy and comfortable with drinks , food and great service but had her staff of servers and bartenders coming in with their A game. Amazing job and great attitude for such a frenzied environment. Well done.!!

There were some good shops around. Breakfast buffet here is the best. Room was big enough. I want to use it next time.

Upon arrival everything looked good. Friendly valet. Small elevators but not the end of the world. No fridge or microwave in the room. Had I known I would not have chosen it. Bathroom was not that clean. Hair in the sink. The Hilton need to get with the times. Outdated cable in rooms. By now you should be able to connect to your streaming services in rooms. No hot water in the mornings. This hotel is way overpriced and not luxurious at all. I would not recommend

We are very disappointed with what we endured during check-in on 30 MAR 2024. A reservation for a NONREFUNDABLE, one bedroom king suite was made on 11 FEB 24, and the PAYMENT POSTED to my credit card on the 13th...weeks before we could even buy tickets for the game on MLB.. We've stayed here many times specially going to Houston for baseball games. This day, we arrived at the hotel at 2:15 pm. The gentleman at the counter was very polite and said that ”our type of room wasn't ready yet; check-in is at three”. No problem... we totally understood that. We had a four hour drive; arriving early and having to wait is on us. We made ourselves comfortable in the lobby. Things went drastically downhill for the next almost three hours. I got back in line about every 30 minutes while watching the lines steadily grow. Second trip to the desk... he's still pleasant; room is not ready. Third trip up a young lady (pregnant...sorry I didn't get any names) is ready to assist. She said ”there aren't any king suites available; I'm going to switch you to two queen beds.” I said no... I reserved a one bedroom king... I'll wait. On my way back to my chair I told the guy whom originally helped me what she said and he reassured me that I'd get the king. Fourth trip to the counter. It's easy to see that he's getting as annoyed with me as I am with this situation... and quickly says I'm doing reconciliations (or whatever word he used)... I'm trying to find rooms). I go sit back down with my husband, 11yo granddaughter, and her friend... and our poodle. Fifth trip to the counter and I'm in no mood for the nonsense I'm about to endure. The guy says ”I'm sorry ma'am I'm going to have to give you a two queen suite; there aren't any king suites available. The young lady decides to interject ”it's beyond our control” in my conversation instead of continuing on with the customer in her line. My husband and I were not happy about two queen beds. First of all he's 6'2” and secondly, we didn't want to sleep next to two giggling 11 year olds, hence the reason I took the necessary steps that I did. We wanted what we had reserved and PRE-PAID for. I then asked what's the difference in price between the two room types to which she said there isn't any. Oh my God... I replied there had better be and I want to speak with the manager. I'm not sure but I think the next lady that came to assist was an assistant manager because the manager wasn't available at that moment. She was helpful and mysteriously found a one bedroom king suite. We just needed to wait for it to be cleaned. While we waited the manager; a very nice gentleman approached us. I explained everything that had transpired. I declined his offer to give me ”some points”. Points were NOT going to fix the fact that we arrived in ample time to get checked-in, changed, and go to the ballpark so the girls could get autographs. That was taken from us...COMPLETELY RUINED and points was NOT going to fix it. For that represe

Great location, good parking, and the hotel was very nice. Staff was friendly but felt like there wasn’t quite enough staff there to accommodate everyone…side note, only 2 out of 5 elevators worked

Great location if you are going to Astros or Rockets games, or the convention center. Building looks fairly new and modern. Seems like maybe they need another couple of elevators...there was frequently a line at all times of the day. Pretty reasonable price given the location. It is a shared location with a Homewood...makes for some interesting, but certainly not bad adjustments. Breakfast was one of them...served out of two locations Friday to Sunday, one location on Monday to Thursday. Breakfast was on the better side of brand standard. It appeared the previous occupants of our room had a little grudge against someone in them. They left the safe locked open (that was fixed very quickly), the fridge open, so it was hot...took overnight to get cold again, and the toilet plugged, which took 6 hours and 3 requests to get fixed. And the maintenance guy left a horrible disgusting mess in the toilet after fixing the problem. The front desk personnel seemed to be a generally unhappy group. No mention of my Lifetime Diamond, or even Diamond status, and had to ask for my Diamond perks. Housekeeping services are by request only.

The pool area was family friendly and the reservations prevented over crowding. The rooms were spotless and all the restaurants were great. Location is central to everything downtown. Highly recommend.