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Opublikowano12 lut 2026
Gość
We loved our bungalow, as it was well-designed, had a functional kitchen, and many useful gadgets like an iron, a hair dryer, or umbrella for sunny weather. The shared area had a lovely vibe and was perfect for recharging mentally with all the greenery, pool sounds, and chirping birds. We could even squeeze some physical activities into our routine, as the place had a dedicated space for yoga with mats, small dumbbells, and resistance bands. We were lucky to have the whole place to ourselves, although the presence of the security guard was comforting. Our host was friendly and helpful, answering our questions on WhatsApp or providing tips on hustle-free navigation in the Tulum jungles.
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Cena za noc od:39 EUR
Opublikowano20 lip 2025
Travel bugxoxoxo
This hotel is great value for money in terms of all you can eat and the price. The hotel does feel too overcrowded there are so many sun beds on the beach that it takes away from the beach. The hotel did not warn about seaweed before arrival and it was very 50/50 in terms of staff friendliness
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Cena za noc od:394 EUR
Opublikowano26 sie 2024
Gość
We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,
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Cena za noc od:212 EUR
Opublikowano20 mar 2026
Ronzo
Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
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Cena za noc od:254 EUR
Opublikowano4 gru 2025
Lina Brown Forbes
I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived.
Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality.
Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury.
We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal.
On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous.
Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.
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Cena za noc od:258 EUR
Opublikowano17 sty 2024
Gość
The hotel is pretty and clean, I can tell it’s newly opened. But the staffs definitely needed more training. The pool is pretty small, you can’t really swim in there. The jacuzzi was out of service, they don’t provide towel at the pool, even if you asked, they said they were going to get it but they never came back. Service is poor I would say.
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Cena za noc od:124 EUR
Opublikowano26 lip 2026|Standard King Room With Pool View
Kien Do DucWe were very satisfied with our family stay at Holiday Inn Tulum. The pool-view room was a good base for our three nights in Tulum, and the hotel had the facilities our group needed during the trip. The stay fit our itinerary well and was a comfortable place to return to after exploring the area. Overall, a positive experience for a family visit to Tulum.
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Cena za noc od:45 EUR
Opublikowano5 kwi 2024
Gość
Szkoda, że tak piękny obiekt ze wspaniałą plażą jest tak czysto prowadzony! Przeczytaj inne złe recenzje dotyczące usługi, nie sądziłem, że to naprawdę może być zła 1 gwiazdka. O tak, całkowicie tak było!
1. Ku mojemu zdziwieniu personel nie mówił po angielsku. Z wyjątkiem pracownika recepcji.
2. Nie mogliśmy nawet zamówić posiłku! Hotel był bardzo powolny, nie było gości, a mimo to musieliśmy czekać średnio 45 minut. Jedna noc na 1,5 godziny na prosty posiłek dla 2 osób.
Zachęcali do składania zamówień online, ponieważ nie było kelnerów. Ale wtedy też nikt nie odpowiedział na zamówienia online. W porze lunchu widziałem faceta z kuchni czyściącego chwasty morskie na plaży, w wyniku czego zamówienie na lunch nie zostało złożone. I to trwa i trwa.
Znalazłem znacznie lepsze miejsca do jedzenia poza hotelem i bardzo dobrą obsługą (np. El Tabano 0,3 km).
3. Wszystko jest zawyżone, co już wiedzieliśmy, więc oczekiwaliśmy minimalnej przyzwoitej usługi, więc warto. Tak się nie stało.
4. Niegrzeczny, nie przepraszający, niechętny personel. (Być może bariera językowa).
Kilka razy podróżowałem do Meksyku, w okolice Cancun. Nigdy nie miałem problemu! To było dziwne miejsce.
Nie poleciłbym tego ze względu na obsługę.
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Cena za noc od:84 EUR
Opublikowano20 gru 2024
CARESSEAshlei
Beautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
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Cena za noc od:213 EUR
Opublikowano16 sty 2024
Dand
I started out in my younger days staying at 3 star hotels working myself up to 5 star hotels these days. On this recent weekend trip i held back on my post xmas spending and got a great deal at Kore so I took a chance on it despite all the negative reviews. I think the 1 out 5 star ratings are ridiculously unfair. Rooms were big, clean, and comfy. Location was decent and had great views of the sea. I only had breakfast as I like to get out and explore, so I couldn't tell you much about the quality of food. The waiters were good, as soon as I sat down, my coffee was poured. After they recognized I tip, I never had to wait in line to get my omelets...lol. best part was the service from the front desk concierge (the Mexican soap opera looking guy) Victor. Dude was always so nice and helpful. Upon checkout, I had a late flight out, he knew that I love bike riding, so he let me keep my bracelet to have access until my shuttle arrived. I did not experience most of the issues on these reviews. English speaking staff was a challenge, but i found that was an issue everwhere I was in Tulum. Overall, if you were to go by the strict AAA guidelines, this hotel would probably recieve a 3-3.5 rating and closer to a 4 by the generous booking sites. This was no Hyatt, but a good value. Dont let those 1 star ratings discourage you.
My rating does not include the quality of food...
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Cena za noc od:360 EUR