Przeglądaj autentyczne oceny i opinie prawdziwych podróżników, które pomogą Ci znaleźć idealne zakwaterowanie
Opublikowano9 cze 2025
Gość
We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
Pokaż więcej
Cena za noc od:1 057 SAR
Opublikowano16 wrz 2023
Gość
房間非常不錯哦,陽台也很大。視野開闊,周邊配套設施也很好,離酒店不遠就有一家中餐館,非常奈斯,下次還會再住這裏!
Pokaż więcej
Cena za noc od:243 SAR
Opublikowano10 gru 2025
Gość
It is a brand-new hotel and is located in the central area of Aqaba with many shops around. The staff there are very helpful in providing tourist and transport information and show respect when receiving various feedback from guests.
Pokaż więcej
Cena za noc od:316 SAR
Opublikowano19 lip 2024
dreylau
Our stay in this hotel was very good. The staff of this hotel was very helpful and very nice with us.
The breakfast is a buffet with traditionnal jordan food and it was good.
Pokaż więcej
Cena za noc od:214 SAR
Opublikowano30 mar 2025
Kbityg
We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise!
The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!
Pokaż więcej
Cena za noc od:380 SAR
Opublikowano11 cze 2024
Gość
No-nonsense, no-frills, a practical hotel. Good location, was given a room with the window to the walled rooftop so that was not so great, but clean and comfy enough and helpful reception.
Pokaż więcej
Cena za noc od:258 SAR
Opublikowano5 wrz 2025
World Solo Traveler
Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in
Pokaż więcej
Cena za noc od:266 SAR
Opublikowano12 sty 2026
IULIIA MILLER
Отель в пешей доступности от пляжа. Рядом есть большая парковка, внизу обменник и множество магазинов. Постель чистая, хоть были небольшие пятна. Стены при входе в номер грязные. Завтрак не очень разнообразный, проходит на последнем этаже с красивым видом на море. Останавливались на две ночи, уборка была каждый день, но мы отказались, взяли только воду. Рядом мечеть, утром будет слышно, имейте в виду, если чуткий сон. Случайно разбили кружку и сказали об этом на ресепшен, штраф не взяли.
Pokaż więcej
Cena za noc od:197 SAR
Opublikowano9 lip 2025
Gość
good people good stay! i would just say a bit more attention to detail is needed in terms of the rooms, also a bit hot in the hotel corridors reception areas otherwise all was well!
Pokaż więcej
Cena za noc od:224 SAR
Opublikowano30 lip 2025
Jehad Hamad
Location is good, need a little attention from management for house keeping full cleaning services, relayed notice to management for future attention.
Over all good hotel .
Pokaż więcej
Cena za noc od:183 SAR