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Opublikowano9 cze 2025
Gość
We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
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Cena za noc od:882 AED
Opublikowano6 lip 2024
Bas.C
Nice hotel to stay for a short period of time
Recommended
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Cena za noc od:243 AED
Opublikowano5 sty 2024
Gość
Отель в целом отличный, но уже немного уставший. Стоит учитывать: бассейны зимой работают до заката, есть крытое джакузи и бани (раздельное для мужчин и женщин; работают до 23:00). В отель можно пронести одну бутылку алкоголя и запечатанные продукты из магазина. Еду из ресторанов за пределами отеля приносить нельзя.
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Cena za noc od:800 AED
Opublikowano25 maj 2023
Gość
Hotel znajduje się w doskonałej lokalizacji, a pokój jest czysty. Personel jest pomocny i przyjazny. Tuż przy holu znajduje się sklep z pamiątkami, którego właściciel jest bardzo sympatyczny. Podobało nam się śniadanie, ale basen jest nieco rozczarowany. Tak czy inaczej, znalezienie przyzwoitego pokoju w tej cenie w Akabie nie jest łatwe. Jesteśmy bardzo zadowoleni z naszego pobytu tam!
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Cena za noc od:492 AED
Opublikowano11 cze 2024
Gość
No-nonsense, no-frills, a practical hotel. Good location, was given a room with the window to the walled rooftop so that was not so great, but clean and comfy enough and helpful reception.
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Cena za noc od:253 AED
Opublikowano5 cze 2024
Moath
The hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful
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Cena za noc od:874 AED
Opublikowano25 wrz 2023
Gość
Very clean and very good location
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Cena za noc od:218 AED
Opublikowano9 lip 2025
Gość
good people good stay! i would just say a bit more attention to detail is needed in terms of the rooms, also a bit hot in the hotel corridors reception areas otherwise all was well!
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Cena za noc od:220 AED
Opublikowano30 lip 2025
Jehad Hamad
Location is good, need a little attention from management for house keeping full cleaning services, relayed notice to management for future attention.
Over all good hotel .
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Cena za noc od:155 AED