Super place for families, if you want to kick back and relax. Loads of things to do for the kids, and close to some nice places to visit.
Would highly recommend.
I can recommend the the restaurant with it’s own pool, at the pool area furthest from the reception, if you want something else than what they have in the café by the big pool.
The vinyard dinner was also very cosy, and we had a good time there.
Voilà un hôtel très sympathique où je reviendrai volontiers ! Le petit-déjeuner vaut à lui seul la nuit passée ici 😱🙌 — un vrai service à table et une belle surprise qu’il faut découvrir sur place…
L’établissement est bien situé, propre et accueillant. Le personnel a même fait l’effort de parler en français, bravo à lui ! 👏
La chambre est agréable, même si elle n’est pas très grande. Petit bémol : les toilettes se trouvent juste en face de la douche, ce qui rend l’espace un peu étroit.
Esperienza decisamente eccellente.
Lo staff mi ha accolta col sorriso e con grande cordialità, dimostrandosi pronto a consigliarmi luoghi da visitare o in cui assaggiare prodotti tipici del posto.
Il personale di sala, sia a colazione che a cena, si è mostrato sempre pronto e attento, oltre al servizio rapido e professionale.
Colazione continentale abbondante e variegata, dal dolce al salato ho trovato tutto ottimo!
La mia camera era davvero perfetta: calda, pulita, cuscini e materasso davvero confortevoli, bagno munito di tutto il necessario, dagli asciugamani, al bagnoschiuma alle cuffie per la doccia.
Pulizia, cura per il cliente, disponibilità è ciò che ho trovato, il tutto in una location ben curata, posta a pochi passi dal centro della città e dal Parco delle Terme, a 10 minuti dalla funicolare per Montecatini Alto e con vari spazi per i parcheggi.
Lo consiglio vivamente!
The hotel was nice and Tidy as you'd expect from a five star hotel. Breakfast was great and staff helpful. What I found strange was that you had to pay to use the spa (use of sauna etc.) With hefty price tag of €70 PP on Friday. My mattress was knackered springs broken and one side virtually collapsed. The bathroom door was taty with bits peeling off. Admittedly, I couldn't be bothered to complain and get my room changed after unpacking our stuff and noticing the state of mattress late at night. And parking was €18 per night, which I didn't notice of any mention of their website or Trip.com. They charged me for 2 instead 3 when I mentioned the mattress before checking out. To be honest there has to be some level checking the condition of the beds by the supervisor. The pool on the roof was very small, not worth bothering with except if want to sit beside it for suntanning. I didn'tnotice any offer of drinks or food at the pool. I gave service a four star only because we asked for couple of things to the room which didn't happen.
Abbiamo soggiornato qui per una notte con colazione inclusa. Camera molto spaziosa, veramente bella e silenziosa nonostante la strada poco distante. Struttura mastodontica e con tantissimo potenziale forse non espresso al massimo. Piscine termali molto valide, peccato per la vasca all’aperto che aveva l’acqua leggermente tiepida e quindi inutilizzabile. Abbiamo usufruito del massaggio rilassante, molto valido! Abbiamo cenato al ristorante, buono ed esaustivo. Colazione molto piacevole. I ragazzi tutti in gamba e giovani. Unica pecca il check-in alle 15, quindi se arrivate in mattinata ci sarà da pagare un supplemento, per usufruire della SPA. Magari sarebbe stato giusto essere trasparenti e dichiararlo sul sito. Nel complesso un’ottima scoperta.
I stayed here for 3 nights.
👍Bus stop is right in front of the hotel. You can go to the city center conveniently.
👍Breakfast is typical American style with a touch of Italian. A few kinds of Italian cakes and pies are offered.
👍there's a pizzeria and a bar nearby this hotel.
(7 minutes by walk)
👎Netflix isn't set on the TV.
👎the shower booth in the bathroom was too small. It was a 'double bed' room and I can say that it would be so small for 'single bed' room and even for '5 years old kid'.
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8,4/10
Very Good
AAnastasiya25Excellent hotel. Great location, about a 10-minute walk to Florence city center and 15 minutes to the train station. The staff was very good. Everything was enjoyable. You need to leave your key at reception when you go out.
GGuest UserI had a very pleasant stay at this hotel and overall it was a great experience. One of the best things about it was the location. It was very convenient and made it easy to get around, whether for sightseeing, shopping, or finding places to eat. Everything I needed was close by, and the area felt lively and accessible, which made the trip much more enjoyable.
Another thing that stood out was the cleanliness of the hotel. The room was very clean when I arrived, and it was clear that the hotel takes good care of its facilities. The bed was comfortable, the bathroom was spotless, and the common areas were also well maintained. A clean and tidy environment always makes a big difference, and it definitely helped me feel comfortable and relaxed during my stay.
The staff were also one of the highlights. Everyone I spoke to was polite, friendly, and very helpful. They were happy to answer questions, offer assistance, and make sure guests felt welcome. Their positive attitude created a warm atmosphere and added a personal touch to the whole experience. It is always nice to stay somewhere that values good service, and the staff here really helped make the visit smooth and enjoyable.
I also appreciated the local recommendations provided by the staff. They suggested nearby restaurants, cafés, and places to visit, which helped me experience more of the area beyond the usual tourist spots. Their advice was useful and showed that they genuinely wanted guests to have a good time, not just at the hotel but in the surrounding neighborhood as well.
Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay. With its excellent location, high standards of cleanliness, and kind, helpful staff, it offers a very positive experience. I would definitely consider staying here again in the future.
HHaidanmeimeiThe hotel's location is great, very close to the train station with many Chinese restaurants nearby. Since I had an early train, the front desk was kind enough to prepare a breakfast box for me. The room key was quite unique, though a bit heavy, so I left it at the front desk when I went out. On the downside, some parts of the hallway had stairs, which was inconvenient with luggage, and the room wasn't soundproof.
格格Right next to the highway exit, the hotel has an internal parking lot. It is recommended for those who need to stay at THE MALL to take a rest. The Italian bed is too small, so I put the mattress on the ground for fear of falling under the bed. The restaurant environment is very good, but there is nothing to eat, coffee, milk, bread and the like
GGuest UserFirst off, great crew at the front desk. Whether it’s answering my calls requesting the ironing board, or calling a cab for me the day of my departure, they were always available and willing to help.
The issue is they might have overdone it in one instance when I put a note on the room door before leaving asking not to be disturbed and came back to see someone had gotten into my room, changed sheets and towels + “arranged” my stuff. Nice intention but got me confused looking for certain things.
The gym was also a little disappointing: tiny, very limited equipment and only fit for one person at a time. It’s really a space to do yoga and stretch, with one treadmill. But it helped nonetheless.
The real elephant in the room was the location. I found this hotel looking for a place in Florence and this is very misleading from the booking platforms. The city is Prato, there are no Ubers, public transit tricky to navigate (walk 10-15 minutes + take 2 buses and a train to get to Florence in a trip that totals 1h30 min on average) and taxis are rare + expensive (the cheapest I paid was 50€ for a 13 min trip to the airport). Not to mention most taxi drivers are clearly scamming you because they know you’re desperate, turning off their meters and asking you to pay cash.
Overall, not my most memorable experience and would only recommend if you’re staying in Prato. If you plan to visit Florence and are tempted to book a cheaper hotel north of the city, think twice.
GGuest UserThe staff was excellent, but the bathroom was poorly maintained (the toilet leaked, and the shower tray edges were dirty and poorly sealed). The room's interior soundproofing was terrible; we were woken up several times by noises from the hallway.
I wouldn't stay here again.
WWine1981There was a huge blunder by trip.com. Our reservation was not found. Nonetheless the gentleman at the front reception helped us out. It was stressful especially after driving up for so long into siena. Hotel location is abt 10-12 min walk into the main square. Parking within hotel is limited. There is a public parking just outside before entering the ZTL zone.
GGuest UserIt's not far from the train station, and the location is good. The room was quite clean.
There are no staff working here, so check-in is self-service. The signal reception is slow, the procedures are complicated, and it needs to be done online.
Because a city fee was required for check-in, they sent me a link via email asking me to enter my personal information. I paid via PayPal using my credit card information. After the trip, I discovered that my credit card had been fraudulently used. This was the only time I used this credit card to pay by entering my information during the entire trip.
While it's unclear how my information was leaked, or It may also be leaked through some free WiFi networks. I urge everyone to be careful when making payments. Use more secure payment methods.
GGuest UserThe location and the view is nice, but the location is very remote. Without a car you don't move from there. Parking for a bigger car is okay, if it isn't to low as the access to the car parking is on the hill. Access to swimming pool was fine, but to cold wheater to use it:-( The garden is treated well.
The room Camera Superior Montevettolini big an you have a table and kitchnet what it makes it to a superior. But the bathtowels are for this kind of B&B just funny.
The bathrooms is new renovated and works everything fine.
Not understandable is how a B&B Bed and Breakfast, sells me this room with a Breakfast rate and doesn't want to serve breakfast. They wanted to extra charge the breakfast with some real unrealistic dish prices.... So Trip.com confermed me with breakfast, the B&B told no breakfast. The solution was found by Trip.com with a refund. But that shouldn't be like that, my luck was that I was with my car there and could move anywhere to go and eat. A good coffee, a nice cornetto a little bit of cheese and ham, butter, yoghurt, fruit and cereals is a must for a B& Breakfast!
The price range after I now without breakfast is far to high, for End of September and for sure I won't recommend to go there for others. It was my first and last time at this place.