Hotele z: Pools w Osaka Prefecture, Japan

Right next to the busiest tourist area in Osaka and with access to large number of facilities., Spaworld is surely a top choice to stay. But actually, the day ticket only costs 1500 yen and overnight staying fee is 1300 yen, which means you don't really need to stay in the hotel to use everything and stay for a night, kind of like a SPA net cafe. The plus for using the hotel is that you allow yourself to enter anytime you want.

Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day. The front desk staff spoke fluent English, which made communication quite easy. Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly. The downsides were the low water pressure in the bathroom and the water not getting hot enough. They provided Aesop amenities, and the ginger scent was lovely. The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience. The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.

I chose this hotel to celebrate my birthday and paid nearly TWD 9,000 for one night, expecting a memorable stay. Unfortunately, it turned out to be one of the most disappointing hotel experiences I have ever had. I requested a room with a view of the Tenjin Festival fireworks through Trip.com almost two months before my stay. Trip.com later confirmed that this request had been forwarded to the hotel. However, I was only informed at check-in that my room would not have a fireworks view, leaving me with no opportunity to change my room or book another hotel. What disappointed me even more was the attitude of the front desk staff. When I asked whether my request had been received, I was met with a questioning tone and was asked if I had actually sent the message. I was then told that the hotel had only received information that it was my birthday, and that rooms with fireworks views were more expensive. However, I later checked the hotel’s official website and found that the price for those rooms was very similar to what I had already paid through Trip.com. Instead of trying to understand or resolve the situation, the staff repeatedly told me to contact Trip.com and insisted that it was not the hotel’s responsibility. Later, Trip.com informed me that they had indeed forwarded my request to the hotel but never received a response. The room itself was clean and the facilities were nice, but good facilities cannot make up for poor customer service. I expected much better hospitality from a Hilton property, especially on such an important occasion. Sadly, this experience ruined what was supposed to be a special birthday celebration. I hope the hotel will improve its communication with booking partners and provide better training for its front desk staff so that future guests do not experience the same disappointment.

The room was a bit small, I booked a twin room for 2200 a night at the end of May. It was okay though, haha, the location is great, very convenient to get anywhere. It's right next to the station, and there are plenty of places to eat nearby. Hermes is right downstairs. Facilities: Quite new Cleanliness: Decent Ambiance: It's an older building, so a bit dated Service: Very good, I forgot my credit card and didn't have cash, but they still let me check in without a pre-authorization deposit.

+The location was really nice, very serene with lots of mountains surrounding the ryokan; +Relatively easy to access (pretty far from Osaka, but close to the train station); +Staff speaks English, so you shouldn't have issues with communication; +They have a lot of instructions/maps/manuals on how to fully enjoy the ryokan, so you shouldn't have trouble figuring out the basics. ~Food was mostly ok, nothing bad or spectacular, good portions; ~Although they do have some SPA elements, it's really not a lot (basically nothing except hot springs and massage) -It's certainly on the older side (not in the sense of it being particularly historical, rather that it would benefit from some renovations), but maybe that adds to the ambiance for some people; -The actual inn territory is rather small, so you won't have much to explore without going outside. Overall, I think it's a good first ryokan to familiarize yourself with the culture a bit, but I wouldn't necessarily refer to it as particularly impressive/authentic experience.

Facilities: The classic quality of a long-standing luxury brand. Hygiene: Impeccable, as expected in Japan. Environment: Right above the railway station. Service: First-class service quality! Surrounded by amazing food options! An indispensable choice when in Umeda! However, it's a bit pricey and the rooms are a bit small.

Me and my husband enjoyed the stay very much. The hot spring was really good the room, even though it was very small. It was adequate enough and the hotel staff were very friendly and everything else was good. We would consider coming back here again if we are ever in Osaka.

The hotel's facilities are excellent. The room was spacious with a great view. There was also a good selection of alcohol, though I don't drink. Shopping is super convenient, with Shinsaibashi right next door, and Daimaru and Takashimaya department stores within easy walking distance. You can even pop into the Ferrari store nearby.

Had a wonderful stay, room is spacious, link to a mall sheltered. A junction away from Yodobashi Mall and Umeda Train station. The rooms are reasonably big. Love the bathroom. Separate beds are slightly bigger than single beds. Linens are luxurious high thread count. Room Flooring is semi wood and carpeted. Coffee and Tea are complimentary, comes with full set of in room requirements, ironing set, luxurious bathrobe, bar fridge, comfy bedroom slippers, safe, V Sassoon hair dryer, full bathing and vanity kit, toilet cubicle is separate by a door, bath tub is of good size, separate shower water pressure is fantastic. Motorised linen blinds, daily bottles of water Here’s my favourite: Facilities include 24hrs of fully equipped gym all machines including leg machines, bar and free weights, gym balls, foam rollers, treadmill, elliptical, bicycle etc. Use of Bathhouse and indoor swimming pool included as part of the booking. Spa facial and massage avail at a fee. Lounge area is great with nice matcha latte. Had buffet breakfast in the morning, sufficient variety. Lotsa fruits choices. Building is exclusive luxury. Initial check-in process can be better and less rigid. Pre-paid room type if unavailable, guests should be informed ahead prior to arrival. Somewhere between Trip.com and the hotel miscommunication should not affect the hotel guests traveling 12 hours to reach there. Director of rooms Mr Liam Wynn Williams saved the day. Thank you very much for your kind hospitality to resolve the issue.

The hotel is located between Shichome and Morinomiya, about a 10-minute walk to both subway stations. You can take a bus to Umeda, and it's very close to Osaka Castle. Dining options nearby are limited, with a few cafes and sushi restaurants that all close after 10 PM. There are no convenience stores in the immediate vicinity; the closest ones are near the subway stations. However, there are plenty of vending machines in Japan, so getting water is easy. There's no airport shuttle service, and I didn't encounter any staff who spoke Chinese. Nevertheless, the check-in process was very smooth. The breakfast was quite extensive, primarily Western-style with some Chinese dim sum. It's semi-buffet; drinks and some dishes need to be ordered using the QR code on the table, which brings up a Chinese menu. The restaurant environment is very pleasant. There seemed to be a teppanyaki section, but I didn't try it.