Hotele z: spa w Salzburg State, Austria

Online in person registration should be illegal lmao, what are humans for then? I agree with Pre online checking but in person online checking is kinda dumb. Also want to mention that you guys send too much emails, especially annoying when its not translated into the traveler language. Appart from that it was clean, simple but nice hotel. I would recommend it, good value! Lacks better luminosity in the bathroom. Toilets and sink area are too dark.

I booked for three nights and when I checked in, the hotel staff initially couldn't find our reservation. After some confirmation, we were able to check in smoothly. We were given a room on the second floor, but once inside, we found the mini-fridge was broken. So, I went downstairs and asked the front desk to switch our room. The new room was further inside. The fridge worked, but the air conditioning wasn't very cold. Luckily, it wasn't too hot at night, so it was fine. I'd read reviews mentioning some guests had items stolen, so we didn't leave any valuables in the room and kept our suitcases locked. However, when the towels were replaced daily, I'm not sure if it's because we didn't leave the floor mats on the ground or what, but they were always taken away and not replaced (it's also possible the hotel doesn't provide them). The plastic bottles I intended to return were also taken (but that's quite normal, so it's fine). The area around the hotel does feel a bit desolate, possibly because it's behind a department store and next to a construction site. We could hear hammering from the construction site in the mornings. It's quite close to the train station and bus stops, but for the price we paid, I think it was significantly overpriced. The hotel staff offered us free luggage storage (they mentioned guests normally have to use lockers). In the afternoons, there's iced water and small cookies available on the first floor.

The filming location for Princess Sissi, the hotel's surroundings are absolutely beautiful and perfect for a vacation.

The hotel's location is excellent; it's right outside Salzburg train station to the right, so you don't even have to look for it. They provide a public transport card that's sent to your email. The room isn't large and comes with one bottle of mineral water. The air conditioning unit is a bit noisy. The room and hotel facilities are comparable to budget hotels in China. You need to use your key card to access the elevators and go up to your floor. Breakfast is on the 6th floor. The restaurant environment is quite nice with good views outside the window. The breakfast itself is decent, meeting the basic standards for European hotels, though it can't compare to hotels in China. Overall, I'm satisfied.

The location of the hotel is excellent, the environment is beautiful, the service is in place, the comfort is very high, and I will continue to vacation here next year. The front desk service is also very good, booking the location of the restaurant, and arranging the stay is very intimate.

We arrived at the hotel at about 13:00. The front desk said that the room was ready for check-in and gave us a room on the first floor (Room 101). After entering the room, we felt that the floor was too low, so we asked if we could change to a higher floor. The front desk said that there was a room upstairs and we needed to wait for 2 hours to clean it up or pay extra to choose another room type. We returned to the room in the principle of avoiding trouble. At this time, my husband suddenly found that our room had no balcony, and we booked a Junior Suite view on the Ctrip platform. The picture showed that it had a balcony! And the area was also larger! After we compared it, we found that the Room 101 given to us was not the room type we booked, nor was it in the pictures of the room type on the official website or any platform, so we continued to communicate with the front desk. She said that they were all the same, some had balconies and some did not. I said that we booked the Junior Suite view because we saw the picture had a balcony. After the communication, we chose to wait for 2 hours, and the front desk said to change us to a room with a balcony. Then we were outside until 17:00 and came back to check in. We found that the changed room (Room 311) was indeed larger than the previous one, but there was still no balcony. But we don't want to bother anymore. The things that made me dissatisfied with this stay are: 1. The room type reserved for us at the beginning was not the room type we booked. The front desk also admitted that Room 101 was smaller. After we communicated, we said that we wanted a balcony. The front desk asked us to wait for 2 hours for the room with a balcony to be cleaned up, but in the end the room still had no balcony. I checked through booking and Ctrip, and there were 5 Junior Suite views left that day, and there was no problem of tight supply. 2. When we first entered the room, we were given afternoon tea snacks, Sacher cake and chocolate, but we immediately asked to change rooms and they were not moved. I thought they would be put in the room we changed, but they disappeared directly... Yes, they disappeared. We said before we changed rooms that the snacks were not moved! They were gone directly. 3. When we left, we had suitcases, 2 backpacks and 1 handbag, and the staff did not help with the luggage, and even did not open the hotel door for us... In short, this stay was not pleasant.

Take the 150 road hotwirf station to the hotel very close, walk for 5 minutes, will pass Spartan supermarket, breakfast service is very good, coffee is cooked a pot to send up, set the family attic room to half a floor luggage At night, you can see the stars through the window.

We had a truly wonderful stay in Zell am See. The accommodation was clean, beautifully maintained, and in an excellent location—close to everything yet peaceful and relaxing. What made our experience especially memorable was the incredible kindness and support from the hotel staff. We had accidentally booked the wrong dates through an agency, but the hotel team went above and beyond to help us resolve the issue. They handled everything with such patience and generosity, which we deeply appreciated. The property also includes access to a covered parking garage—perfect for those traveling by car. Zell am See itself is a lovely little town, perfect for a peaceful family holiday. Highly recommended—we’d gladly return!

Great location in Zell am See, easy walk to the lake in 5 minutes, 15 minutes from Kaprin for skiing or hiking. Easy access to beautiful Salzburg. Simple, clean with a good traditional breakfast. Good price gor this area!