Hotele z: spa w Bavaria, Germany

At that time, the front desk enthusiastically gave an accommodation guide. I looked carefully the next day and found out that there were free coffee, tea and flying alcohol. Parking is free. There is also a sauna.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

We had a wonderful stay at this hotel! The sauna was excellent and the perfect place to relax after a busy day. The breakfast was delicious, with a great variety of fresh and tasty options. The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and well-maintained. Everything was perfect, and we truly enjoyed our stay. We would definitely come back and highly recommend this hotel to others!

The reception was indifferent and unfriendly. When booking, I specified the need for latex pillows and an extra luggage rack in the special requests section, but neither was provided upon check-in. The concierge's service was better. At check-out, I requested the frontdesk to help with my luggage, but no one came to assist. Dinner at the hotel restaurant was also poorly attended to; the service was lukewarm and indifferent, perhaps due to the restaurant's high demand. The food quality was mediocre and did not live up to the website's claim of being the top restaurant in Munich. The Deluxe Room we booked online was advertised as 35-38 square meters, but the actual room was much smaller than expected. In short, aside from the location, everything else fell short of expectations, earning only a mediocre rating. I would likely not stay there again or recommend it to friends; perhaps my expectations were too high, leading to greater disappointment.

The hotel is located near Messe, just two bus stops away from a large shopping center that pretty much has everything you need. It was sufficient for me. Alternatively, you can walk ten minutes to catch the S-Bahn, which gets you to the city center even faster. NH is a well-known brand, and I always choose to stay with them. This particular hotel clearly looks like it was built some time ago, with older decor and furnishings. However, there were no strange odors in the room, and it was quite spacious. The service was excellent; they were responsive to all my requests. The only downside was the door handle, which needs repair. Every time I entered the room, I felt like a thief, having to try opening it several times before it would finally budge. Hahahahaha. That's all. Overall, I had a very comfortable stay and slept exceptionally well.

This is a decent 4-star hotel located in Garmisch. It was 7 min walk from train station. There was a kebab shop and an icecream restaurant right next to and across it. Dm drug store, supermarkets and more restaurants are within minutes of walking distance. Breakfast was buffet-style. There were a couple of staffs at breakfast and they were amazing. They would ask what kind of coffee and eggs you like for the day, and their service was quick and polite. Choices of food was more than sufficient, with croissants and rolls, toaster available, smoked salmon, a wide variety of spreads, ham, cheese, fruit juices, vegetables, cereals, milk/skimmed milk/soy milk/oat milk, more than 10 types of tea……. 4-5 pm is tea-time. The sitting room was elegant and spacious, which makes you feel calm and at home, with some background soothing music. You can read the papers or choose a book from the shelf there. There was also a small pool, steam and sauna, which were all delightful and relaxing, esp if it was raining and cold on some days. My room has a balcony which faces the mountains. It was spectacular and stunning to enjoy this view at dawn and dusk. Staffs were friendly and helpful. There was one gentleman, in shirt and tie every day ( who happened to have injured his leg and wore an orthosis and crutches to work) displayed exceptional kindness and passion in his job. He offered help and a lot suggestions spontaneously whenever I asked questions and told me “it is why I am here!”

For a hotel located by the lake with a relatively high rating, I naturally expected a comfortable and reasonably spacious room with a nice lake view. However, I booked a single room and was honestly very disappointed upon entering. The room was extremely small, the bed felt cramped, and the ceiling was very low due to the sloped roof which means I couldn’t even sit upright on the bed comfortably. Even worse, there was no proper view through the window at all. The window was tiny, making the room quite dark, and it didn’t face anything pleasant. The photos on the website were also quite misleading and did not match the actual room I received. For a room priced at around €150 per night, this kind of space and condition feels unreasonable. To be fair, the facilities in the whole are fairly good. There is a wellness area, a gym, and a restaurant with great food and a nice view. However, the restaurant is also quite expensive, and breakfast is not included and must be paid separately. Given the pricing, I don’t think these aspects deserve excessive praise. What really matters is the room itself. Paying €150 per night for a room of about 15 square meters, with an average ceiling height of less than 2.2 meters and a very tiny window facing other’s balcony, honestly made me feel misled. In my opinion, the room quality does not match the price at all.

I had a really nice stay at Vienna House Easy by Wyndham Munich. The room was spacious, clean, and had all the amenities I needed, which made it very comfortable. Breakfast was a highlight lots of food options and everything tasted fresh. The location is okay, not right in the center, but still convenient enough to get around.

We arrived at 6 PM on the first day. We had two rooms, and two people were checking us in. The person checking in the double room told me it was actually a single room, and the single room was checked in for two people. I don't think that's right. That evening, we washed our clothes and put them on the rack, and the amount of dust we wiped off was like the first picture. The next morning, they didn't clear away our breakfast until after 3 PM, and didn't even clean up the items on the floor. This hotel doesn't even have its own parking lot, which made us search for ages. We asked later and found out they don't have one. They did help us bring our luggage upstairs. The front desk staff had a bad attitude.