Hotele z: spa w Bavaria, Germany

At that time, the front desk enthusiastically gave an accommodation guide. I looked carefully the next day and found out that there were free coffee, tea and flying alcohol. Parking is free. There is also a sauna.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

We had a wonderful stay at this hotel! The sauna was excellent and the perfect place to relax after a busy day. The breakfast was delicious, with a great variety of fresh and tasty options. The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and well-maintained. Everything was perfect, and we truly enjoyed our stay. We would definitely come back and highly recommend this hotel to others!

Let's start with the spa - an oasis of relaxation and rejuvenation. From the moment I stepped into the tranquil haven of the Vier Jahreszeiten Spa, I was enveloped in an atmosphere of serenity and well-being. The spa facilities are impeccable, featuring a range of treatments and therapies that cater to every guest's needs. The expert therapists displayed a deep understanding of their craft, ensuring a customized and revitalizing experience. After indulging in one of their signature massages, I felt completely refreshed and invigorated. The spa's attention to detail and commitment to providing a sanctuary of calmness was truly impressive. As for the location, Vier Jahreszeiten Kempinski is a true gem in the heart of Munich. Situated on the prestigious Maximilianstrasse, it offers an ideal home base for exploring the vibrant city. From the hotel, you can easily reach Munich's iconic attractions, designer boutiques, and renowned dining establishments. The convenience of being able to stroll through the historic city center or simply step outside to admire the beauty of Maximilianstrasse made my stay even more enjoyable. It's a testament to the hotel's commitment to offering guests the best of Munich right at their doorstep. The overall experience at Vier Jahreszeiten Kempinski was nothing short of exceptional. The luxurious accommodations, attentive staff, and attention to detail throughout the property were all factors that contributed to a memorable stay. The blend of classic elegance and modern amenities created an inviting and sophisticated atmosphere, which I found to be both comfortable and inspiring. In conclusion, Vier Jahreszeiten Kempinski Munich is a top-tier hotel that truly understands the art of hospitality. The remarkable spa and the unbeatable location in the heart of Munich set it apart as a destination that caters to travelers seeking a perfect balance of relaxation and exploration. I highly recommend this hotel to anyone looking to experience the best of Munich in a luxurious and welcoming setting.

The location was one of its biggest strengths for us. The hotel is only one bus stop away from Munich Messe, or about a five-minute drive if you're coming by car. For anyone attending an exhibition or event there, it makes the early mornings and long days feel much more manageable. Another thing that stood out was just how clean and well maintained the hotel felt. You could tell that some parts of the property, such as the carpets, had been there for quite a few years, but they were looked after remarkably well. Rather than feeling worn, the hotel gave the impression of being carefully maintained and respected by the people running it. I also appreciated the little touches in the lobby. There were refreshments available for both adults and children—ice cream, cookies, and drinks—which added a welcoming atmosphere to the space. It was one of those simple gestures that makes a hotel feel more hospitable and less transactional. The gym being open 24 hours a day was another unexpected bonus. Whether arriving late after a long day or wanting an early workout before heading out, having that flexibility was genuinely useful. For those arriving by car, the free parking directly in front of the hotel was another convenience that shouldn't be underestimated, especially around Munich where parking can quickly become expensive or complicated. The only less positive part of our stay was an interaction at the front desk. One of the gentlemen working there came across as somewhat impatient and a little abrupt. To be fair, the hotel was fully booked during our visit, and it was easy to imagine that the workload and constant stream of guests might have been contributing factors. Still, it stood out slightly against what was otherwise a very positive experience.

Otel otantik, çalışanlar güleryüzlü ve samimi, yardımseverler. Konum olarak iyi, oda koşulları ve genel anlamda otel keyifliydi. Kahvaltısı da çok güzeldi,bahçesi inanılmaz keyifli

For a hotel located by the lake with a relatively high rating, I naturally expected a comfortable and reasonably spacious room with a nice lake view. However, I booked a single room and was honestly very disappointed upon entering. The room was extremely small, the bed felt cramped, and the ceiling was very low due to the sloped roof which means I couldn’t even sit upright on the bed comfortably. Even worse, there was no proper view through the window at all. The window was tiny, making the room quite dark, and it didn’t face anything pleasant. The photos on the website were also quite misleading and did not match the actual room I received. For a room priced at around €150 per night, this kind of space and condition feels unreasonable. To be fair, the facilities in the whole are fairly good. There is a wellness area, a gym, and a restaurant with great food and a nice view. However, the restaurant is also quite expensive, and breakfast is not included and must be paid separately. Given the pricing, I don’t think these aspects deserve excessive praise. What really matters is the room itself. Paying €150 per night for a room of about 15 square meters, with an average ceiling height of less than 2.2 meters and a very tiny window facing other’s balcony, honestly made me feel misled. In my opinion, the room quality does not match the price at all.

Even though I arrived in the morning, they let me check in because the room was ready. I was only there to drop off my luggage, but I was happy that I was able to check in. The room was very clean and spacious. The hair dryer had a strong wind, which was nice. I had hung a card on the door requesting cleaning, but the room was not cleaned or the towels were not changed.

I was very satisfied with my stay at this hotel. My flight arrived in the morning, and I was able to check in right away without any early check-in fees. The location was fantastic, with a train station, bus stop, Italian restaurant, and German restaurant all nearby. It was absolutely wonderful! The breakfast was incredibly delicious – they had a whole honeycomb for fresh honey, various cheeses, salads, fragrant breads, and my favorite, English breakfast tea ☕️

Everything was great, this was the most satisfying hotel stay on my trip to Germany. The room was spacious, well-equipped, and very modern, with USB charging ports available. It was incredibly quiet, no noise at all, and the cleanliness was excellent. Breakfast was plentiful, and underground parking was convenient.