Hotele z: spa w Campania, Italy

The hotel is incredibly grand, and we were very pleased with the staff’s courteousness; they were incredibly helpful, and made sure we had everything we needed. Our room had lovely amenities, and our breakfast was, similarly, very nice. Overall, for the price, we recommend it, since everything was very orderly, and we enjoyed our time, as guests in the Palazzo Caracciolo.

The hotel is located on the top of the mountain with beautiful views. There is a shuttle bus to the city every hour, and there is also a shuttle bus back. The hotel rooms are large, and the views of the sea view rooms and the public areas of the hotel are very good. Mount Vesuvius is opposite. Highly recommended

Our stay at this hotel in Capri was absolutely unforgettable. The property itself is unbelievably beautiful, every corner felt like a dream, with stunning views and elegant design that perfectly captured the magic of Capri. The service was outstanding from start to finish, making us feel truly pampered throughout our stay. A very special thanks to Gabriella, who went above and beyond to make our experience extra special - her warm hospitality made a real difference. This is a true luxury hotel, offering not only world-class amenities but also a genuine sense of care and personalized service. We thoroughly enjoyed every moment, from relaxing by the beautiful pool to indulging in the delicious breakfast each morning. Highly recommend for anyone looking for an exceptional and memorable stay in Capri!

The room is much bigger than expected. The hotel is located in the mountains, the environment is good, it has its own beach, facing the Bay of Naples, and parking is convenient, but the parking lot and the hotel are on both sides of the road, and you may miss the entrance if you are not careful. It is suitable for self-driving travel because it is a certain distance from Sorrento Town. Overall, it is good and cost-effective! The hotel bathroom faucet is a bit inconvenient, but there are not many other shortcomings!

This hotel should be a frequent choice hotel for locals as a wedding or party. Parking is very convenient and the service is very good. We set a small room, so the room is slightly smaller, and the whole room is not very soundproof, but there is a common terrace. If you have a car, it is also very good to use this place as a temporary resting place for one night, after all, it is very close to Pompeii.

Eden Roc exceeded all of our expectations. From the moment we arrived, we were welcomed with a complimentary bottle of champagne in each room, which was a wonderful touch. Even better, everything in the minibar was included at no extra charge. The rooms are spacious, elegant, and extremely comfortable. The rooftop is spectacular, with an amazing pool and breathtaking views of the Mediterranean. The food was delicious, and the staff delivered truly first-class service throughout our stay—friendly, attentive, and always willing to help. Without question, this will be my hotel of choice every time I return to Positano. I couldn’t recommend it more highly.

Fantastic staff and service. Went above and beyond to make sure you are taken care of. Views, pool and restaurant are fantastic. Taxi is €25/30 to get to the marina but other than that super great location up in the hills!!

You absolutely must stay here if you're going to Pompeii! Very clean. Extremely close to Pompeii. Parking is available nearby. The McDonald's right outside is delicious, haha. The hotel has very high ceilings, and the whole space is very comfortable.

I stayed in nine hotels on this trip to Italy, and this one was the most ”uncomfortable.” [Key Tips to Avoid Pitfalls] Be very careful with this [Superior Sea View Room]. It's anything but ”superior”—it's the cheapest room in the hotel (within the ocean view), the lowest-end of the ocean view rooms (there are no standard sea view rooms). It's the farthest from the sea, which is a minor issue. The key issue is that there are two vertical elevators next door, ”dimpled” from the room (essentially, two elevators directly at the head of the bed). Result A: The room is incredibly small and oddly shaped. Result B: The elevators are noisy. Don't expect to be able to change rooms. This is a terrible room type, with only one per floor. It's the same no matter which room you move to. Don't count on the hotel offering an upgrade out of kindness. I contacted the hotel using Ctrip's Black Diamond channel before check-in and was told the elevator was right next door, with no other rooms available (though there were other rooms available when I checked in). About the hotel as a whole: Pros: It's newly renovated, making it one of the more pleasant-looking older hotels. The downside is the strong odor, which is most noticeable on the highest floors (September 2026). Walking around the two lower floors, the odor seems less noticeable. The room types are generally acceptable (excluding the superior sea view rooms, a warning). The view is also okay. Cons: 1. The front desk staff's attitude towards Asian customers is average; not indifferent, but not exactly welcoming either. 2. Regarding the air conditioning: During check-in, the front desk staff gave a lot of rambling instructions, essentially saying that it only works if the balcony door is closed and locked. However, no matter how I tried to close or lock the balcony door, the air conditioning kept displaying ”LOC.” Since the weather wasn't too hot, I slept with the balcony door open for the entire night and didn't have the energy to argue with the unhelpful front desk staff. 3. This awful [Superior Sea View Room] is absolutely disgusting. 4. The room key is just a key with a heavy, old sign. 5. In the wilderness, late at night, early in the morning, with dogs barking in the distance for an hour, pure rural charm. Let's talk about the hotel restaurant. 1. Since it's not in the downtown area, if you don't have a car, you'll most likely have to eat dinner in the hotel's only restaurant. 2. Restaurant costs are pretty much the same for four-star hotels in Italy. 80 euros for two people roughly corresponds to three main courses, one dessert, and a bottle of water. This hotel restaurant falls within this price range. 3. The biggest [feature] is the portion size; it's incredibly [exquisite]. 4. For example, the shrimp main course for 28 euros (approximately) is just three shrimp slices with a little mashed potatoes; that's the ”main course” (see picture). 5. For two people with small appetites, 80 euros is enough. For larger appetites, it'll start at at least 100 euros, not counting drinks. 6. The meals are expensive, and the main courses are small. Another reason is that in Italy, main courses are divided into first and second entrees, making it difficult to get a full meal from one entree like in the US. If one person orders both entrees, the starting price is 35-45 euros. 7. The restaurant has a head waiter who looks like a gentleman waiter straight out of a TV or movie. His facial expressions, language, and body language are all very performative and ritualistic (like a magician on stage). He is very dedicated and has a strong presence, which is probably a ”super deal” for a restaurant of this price (someone mentioned him on Dianping). He is the only one in the restaurant with the authority to show customers to their seats, communicate, and take orders (this is the case in most restaurants), while everyone else focuses on basic service. Because of his professionalism and performative nature, he seems more welcoming and polite to Asians than in other restaurants, and he seems to treat everyone equally (on the surface, but only on the surface). (Of course, the other waiters are much more indifferent).

Not bad, temporarily booked on the way to drive.