3-Star hotele w: Nagano Prefecture, Japan

„Our go to hotel when visiting Nagano. Superb location especially when arriving via Nagano Station. No issues even when you have luggage since there is a direct elevator access from the station to hotel. Buses going to Snow Monkey park and Hakuba is just right across. Room is also spacious really need this when you have lots of clothes during winter.”

„Замечательно провели время, всё что было в рёкане очень понравилось. Но добираться очень очень сложно. Мы от Нагои хотели ехать на автобусе, но билеты на весь день на все автобусы закончились ещё утром. Потому пришлось ехать на такси. От Нагои до рёкана стоимость такси 50000 Йен. Это очень дорого. Жаль что нигде не было информации о том, что покупать билеты на автобус нужно заранее.”

„1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.”

„I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!”

„Perfectly located at Nagano station - connected by walkway bridge with Don Quijote just a few steps away. The staff at front desk were fantastic, always smiling and proactive too! The room is a littler dated but more than comfortable for the night. Amenities at lobby were good enough to get by too, PJs provided at each room floor. Good stopover if you are going for a day trip to the Snow Monkey Park.”

„We stayed on 24 to 26 Dec 25. Good hotel but far from everything else. Need to be flexible since weather was unpredictable. We had no snow -just rain for two days, but when we checked out, we had heavy snow which disrupted our travel to Toyama with many trains cancellation and delays (a car stuck on the railroad track). The hotel shuttle bus picks up at Minami-Otari station. There are four coin-operated washing machines and four dryers which were always taken on 3rd Floor. I would advise staying longer than two days and prepare for travel time as it took nearly 20 minutes for a bus ride to Iwatake each way.”

„接待處人員雖然英文溝通較難，但亦會盡量翻譯，可見他們誠意。一出火車站便是巴士可直達酒店門口(10分鐘)，另外可以從酒店行5分鐘便到information centre(上千叠敷山的售票處)，交通方便，要留意是巴士是30分鐘一班，而且4pm後便無車上山，步行就需多1.15hrs 才可以行到酒店，留意留意。酒店房間較暗黑，除非打開窗簾，燈掣要逐過開，不方便，浴場夠大有室內室外，早餐多款好味。今次最開心是原來酒店有售上千叠敷山門票，而且行出門口便可以坐到，超方便。”

„Hotel overall quality was far better than what I expected A few minutes walk to Train station Helpful receptionist Quite considerate when guests need to wait for laundry by providing free of charges massage chair But with only a simple breakfast”

„lovely hotel with excellent service. has a beautiful spa. but the shower in the room was a little dirty. the breakfast was wonderful though.”