5-Star hotele w: Davao Region, Philippines

For the 3rd time booking in Dusit Thani to celebrate a bday, We bought foods and small lechon to be consumed inside our room, but this time around they asked us a corkage of p5,000 for lechon, i told them that we will consume the food inside d room not in the restaurant but insisted us to pay the corkage fee. I read their room policy, only DURIAN food is not allowed to carry, other than that we assumed its ok, because it was not our 1st time to bring lechon. Asking for a corkage fee but did not even give a receipt.

Thank you Dusit Thani Lubi Plantation Resort for such an exceptional and unforgettable stay! From the beautiful accommodations to the breathtaking beach views, every moment was truly special and relaxing! The kids had a wonderful time enjoying the fun and well-organized kids’ activities, making the experience even more memorable for our whole family! Most especially, we would like to commend the amazing service of the staff, who were all so warm, attentive, and accommodating throughout our stay. A special thank you to Joshua Acta for the outstanding assistance and hospitality. Your kindness and dedication truly made our stay even more enjoyable. We’re already looking forward to visiting again!

Pearl Farm is like a paradise. Everything is pleasing to the eyes and to the tummy! Lechon is available every night. Staff are very friendly, accommodating and quick to respond to every request. My only complaint is their social media, phone and email responses. They respond very slow or none at all. 1. I asked for a transfer from Discovery Samal Welcome Center to their Marina Wharf. They said they will send a van at 1pm but there was none. I followed up thru trip dot com messages, no response. I called their mobile number, declined! Guess what, they replied saying they were on lunch break! We were in a hurry because we need to be in their wharf before 2pm per their instruction. Nada. Good thing we were able to ask Discovery Samal staff to bring us to Marina Wharf. 2. Boat transfer from wharf to resort was cancelled due to big waves. I understand. We were told we will be traveling by land. We rode a van, lined up to be transferred via RORO (yes, the ship transfer) which took us 2 freaking hours just for lining up!! And another hour to arrive at the resort. We travelled for 3 HOURS just to arrive at the resort. We lined up with other RORO passengers - with and without vehicles. We are staying in a 5 star resort but they cant do something to make the waiting/lining up in the RORO be a little faster?? I saw the driver paying 20/passenger for riding the RORO (not verified). Cant the resort pay a little extra for a fast lane or something similar? Idk! Just rly disappointed bcos we were traveling with a 3yr old! Ofcourse I messaged them regarding this thru email and yes, they DID NOT REPLY AGAIN. I wanted to rate them 5stars but their communication with guests is so bad. I worked in a hotel and every message from guests is taken very seriously.