3-Star hotele w: Tennessee, United States

So I of course read google reviews about this place before hand and was torn ... ultimately deciding on it because I kept going back to it on google ...upon checking in after I online booked it...I was greeted by a young woman behind the desk who was cheerful eager to help and informative. Even thou it was nearly 10pm. After 10 minutes the room phone rang it was the front desk and the same young woman who checked me in ..asking about my pit bull saying the lady next door called said my dog was trying to attack her car thru the window...this flat out didn't happen however my dog and her car were playing and my dog isn't a pit bull she's an American Bully but I get it ...I assured the front desk my dot wouldn't be by the neighbors window again and apologized for her having to call me ...fyi y'all ever known a dog to try and attack a cat thru a window without barking growling or acting a damn fool??? Cuz mine sure didn't do any of that ...ANYWAY...The room I booked had 2 queens and lemme tell ya the beds were unbelievably comfortable as were the pillows. The aesthetics of the room was chill and relaxing TV worked as it should so did the AC ...but on to the best part the lady tending to the contentinal breakfast...which was fully stocked at all times and not just stocked but perfectly lined pastries breads and cereal bowls. On my particular morning which was a Friday they served sausage links biscuits eggs blueberry or plain pancakes. They had fresh apple or orange juice but it was the attendant who made it amazing not just her detail but her pleasant disposition to everyone was fantastic. I would return just to tip her again !!! This was a treat experience and one I'll never regret

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Everyone was so nice. The employees treated you very nicely. I checked in and went to my room. I found out my door did not close all the way. I would close it, but it would not latch. I went downstairs, and the mantainence man was right there, and he went up with me to fix it. Everything was clean, even the bedding. The bathroom was clean, but when I was getting ready for bed, I saw an ant on the counter in the bathroom. I did not think anything of it and killed it and went to sleep. The next morning, I was getting ready in the bathroom, and I found 2-3 ants on the counter. I killed them, but I was gone all day. I stayed a total of 2 nights. When I came back for the night, I went to bed. The next morning, I took a shower. The water pressure was not good. The hot water and the shower were awesome but could use more pressure. Once again, getting ready for the day and this time, there were ants all over. They were going up the walls on the ceiling. I am not sure if something was spilled on the walls, but it looked like they all were going towards one spot. That's what led me to believe that. So I moved all my things and got ready in the foyer where there was a mirror. I was leaving that morning anyway, so I figured I would tell the staff. So I checked out and told the front desk, she just said ok.” I thought she would take it seriously, but she did not. I stayed in room 411. Very nice room. Just check for ants. The breakfast was free for both days. I was told the owner was giving free vouchers for breakfast. I thought that was awesome. Overall, good stay.

The hotel is old, especially the carpet has a damp smell and feels not clean. But its location is very good, the parking lot is large, the room is large, the service is good, the breakfast is good, because of the familiarity, I have lived here many times. Once I stayed at the Marriott Hotel next to me. Although it was luxurious, the room was small. I also reported two fire alarms in the middle of the night. The price was too low and the experience was too bad. So I often live here.

Excellent service, spotless rooms, and great accommodations. Very satisfied!

Good for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.

The hotel is in a good location, close to Vanderbilt University, with acceptable hardware facilities, swimming pool and gym, and laundry room. The service is very poor, especially the room attendants are all Hispanic, do not understand English, and the work attitude is not serious, often forget to clean the room, or forget to put the daily hygiene products and coffee boxes, after the front desk complaint, no one manages, It is the worst experience I have ever encountered since I stayed at the hotel. The deposit at check-in has not been refunded so far (it has been 2 weeks).

The shower pressure was extremely low, and the water did not get close to hot in my first room, and the toilet did not work. The couch was counted as one bed, and the iron useless. This information was not disclosed on the reservation website. Imagine getting ready for a funeral while the toilet, shower, and iron were all broken, my 11-year-old daughter is a type 1 diabetic, the refrigerator was not cold, and the medication needed to be refrigerated, it eventually warmed up after 2-3 hours. After my family funeral services, I came back to the hotel to relax, so me and family proceeded to the pool where, after changing rooms, I discovered cockroaches by the pool (”I showed the front desk the pictures”). It was incredibly troubling not being able to rest and unwind because I was already mentally and physically exhausted. I was of course offered points I guess for a free stay but actually the room should have been taken off.  Again, the ladies at the front desk were very sweet but unfortunately, I was not able to relax. I unfortunately, will not post pictures because it was already disclosed to the front desk. I just had to rant due to my troubles.

This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind. I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 

Had a great experience. We stayed to go to a concert in Nashville and it was perfect. The evening snack time was a wonderful treat, showers were awesome and the beds were super comfortable! Would absolutely recommend it!