Hotele Beach w: Oaxaca, Mexico

On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.

We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park. The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room. We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel. Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over. The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed. That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night. Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles. I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily. This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆

We arrived for one night after a long day. We were tired and room had to be changed due to at end first floor near road. Entertainment kept us up but did end by 11 pm Food was not great since we don’t like ioriental. Breakfast was ok but all good cold. Reservation was all inclusive Invoice said dinner Feb 10 Breakfast and lunch Feb 11. We missed lunch due to check out at 1 pm. Should not be on ********* invoice that way Sorry wouldn’t advise others of this place or come back

Lovely little place, there was nothing to fault with it but also nothing really blew me away. It has a sort of upmarket hostel vibe. Like it is clean, lovely service but the screen door to my room fell off, but they fixed it right away. There was a whole water cooler bottle of drinking water but the contraption to use it was a bit weird. The view from my room was amazing, but the whole place was just a little tired. Lovely people though and it felt very safe.

A very nice hotel with an awesome price value ratio. They also have a free shuttle every 30 minutes to their own beach club with a great restaurant and a very beautiful beach. Well come back for sure.

We loved the experience, clean, beautiful, romantic cabins.. Quality of the bed and sofas, very good. The attention of girls makes you feel at home, super attentive and gave us recommendations to visit beautiful beaches nearby. I was concerned because I thought they were very retired, but nothing to see, it's very easy to get. We will certainly come back. Thank you for your attention.

The location is perfect for the bea it'sch, has everything you could want. There are room upgrades which you don't see here, but the quality and convenience of a simple room with breakfast was all that was needed considering A+ location, Amenities and staff.

That‘s a very very nice hotel! The rooms and the service are outstanding! It combines everything you need for an unbelievable stay in Puerto Escondido! When we go to P.E. We simply have to stay there! See you again soon my dear Hotel Santa Fe.

The staff was super friendly. The room very clean. It’s a very nice property close to the beach. And the value for money is excellent.

The staff is very friendly! The rooms are very spacious and clean! We chose the included breakfast and the food was delicious. I would certainly return to the hotel!! There you find tours to know the bayes, the cascades among other things, everything is very accessible!! It was a friendly trip that we enjoyed a lot!!