Hotele z: breakfast w Leicestershire, United Kingdom

The Grand is in the middle of an extensive refurbishment programme. I booked 4 room for 2 nights on each side of my daughter's graduation - which I explained to the hotel in advance, so we could have rooms close together to help with hairdressing etc. First the good - beautiful building with stunning original features within a contemporary refurbishment. Stunning public areas, easy parking (albeit the car park is v tatty). The BEST service staff - accommodated all our requests, gave my daughters free parking as a gift. Everyone was delightful, helpful and effective. The bar was superb, superb service and drinks. Breakfast was gorgeous - huge variety with quality ingredients, beautifully presented. The rooms were simple yet luxurious. V nicely appointed bathrooms, comfy bed, lovely shower products. The bad - two of us had to change rooms due to ineffective / not working aircon. Unfortunately, my room was worst with heat topping 33 degrees, even hotter when the hairdresser arrived. I GOT NO SLEEP due to the heat. My friend had already had her room changed before she arrived due to a maintenance issue but her new room had no aircon at all - worth knowing that 4 stars does not mean aircon in all rooms (only 50%) have it. After having to back up we were allocated new rooms. My friend's room was an upgraded one. Mine was not, but the aircon worked to a nearly acceptable level. That said, nothing close to the ”fridge” temperature my daughter / boyfriend and her brother, enjoyed. I spoke to the manager after breakfast as I checked out. He too was charming and completely accepted my complaint. In essence, the ”build” is still happening and he is reporting the snagging issues. Given dinestiv builds can be a nightmare, he did my sympathy as he is trying to coordinate this, much larger build, with people getting in the way. I would love to revisit in 6mths or so - as so much of what they are doing is fantastic - its just quite there yet...but it will be fabulous!

The hotel is very conveniently located, and the staff are very helpful. However, it’s worth noting that the rooms are equipped with an air-cooling system rather than air conditioning; with temperatures in the thirties these past few days, it’s still very hot in the rooms and I haven’t been able to sleep.

I’ve stayed here three times. It’s a relatively new hotel in Leicester, but the room has many annoying faults. I could never connect my laptop to the hotel Wi-Fi on all three trips, so I had to use my phone hotspot for work. The AC, fridge and bathroom fan make loud noise — the fridge is the worst, I had to pull its plug to quiet it down. Everything else in the room works normally.

We - as a family of 4 (2 adults, 2 kids), had amazing experience at Leonardo Hotel Hinckley Island. Hotel was lovely and clean, staff were friendly and welcoming with smile, breakfast was great with a variety of food and drinks for each of us and we had also lovely time at pool with free extra towels! We would definitely recommend the hotel and come back again.

Such a beautiful hotel. Staff are extremely welcoming. Everyone is ready to help. The hotel itself is kept very clean. We definitely had a very comfortable good night's sleep. Breakfast was good. We loved the leisure facilities. The jacuzzi was our favourite, the water temperature wS like having a nice very hot bath! It was amazing. It was the best one I've seen ever. Also it was a very good size.. The swimming pool was far too cold for me to go in. I'm a cancer patient and I can't go in cold water. That was my only negative point.bi would have loved to go for a swim. The steam room and sauna were good. I also noticed there was a good gym but I didn't go there. There was A lovely furnished quiet room with plenty of sofas and coffee tables around to relax or work. Also a computer with Internet and a printer for our use which was really good for working guests. I booked this hotel overnight stay for my mum and myself as a little relaxing getaway and it was perfect. The car parking is not a problem at all. We will definitely be booking this in the future fir jy whole family as we really enjoyed it.

This hotel was the best went to check in had booked double room got upgraded to a family room and as soon as we got to the room we had trouble finding out how to open the door with the card. Yes me and my mum had 1 of them Richard Gere from Pretty Woman moments haha but once got in the room we was impressed was so clean and tidy it had a mini fridge under the TV everything was accessible staff was so kind and friendly. Would definitely recommend to others who was passing through the area to stop was no noise from the motorway traffic and eateries on the motorway services was right next door. Didnt book in for breakfast as was leaving early next morning. 20/10 top marks very happy customer. Big shout out to tariek

The location is fantastic! 10 minute walking distance to the theatres and shopping areas. The facade is clean and appealing and on entering the building, the bar/restaurant area really provides a wow factor. I had a double room which were two single beds pushed together, so there was no room to stretch out. The kitchenette doesn't come with washing up liquid or a sponge, so I was a little confused as to how I was supposed to clean up. The toilet was lovely, but having lifted the toilet seat, the toilet bowl was filled with yellow liquid. Easily solved with flushing. The shower was glorious I didn't want to get out. The rooms are not sound proofed so if you are a light sleeper like me, make sure you take your ear plugs. On the whole I paid £80 for the room on Trip, other sites were charging £140 so I do think I got a good deal. I paid for what I got.

The place advertised was miss leading, as the hotel it self is in a building next to this huge house that is advertised. The bedroom and bathroom was good, clean and tidy. Service on arrival poor. No information given. The evening meal and breakfast was definitely not good. We would not eat there again. Very poor. Waited an hour for a poor meal. As we waited so long for our food, was 2 minutes late entering the swimming pool. Last entry at 8pm, we got there 2 min past, was told sorry closed. After asking to speak to the manager was allowed in. Which the pool was nice and warm. Overall not a very good experience. Sorry will not be returning.

Very close to the airport- got a bus from the door to departures for £5 for 2 of us. Breakfast was in with the price which was already cheap. Just what we needed for a stop over before our holiday. Would definitely recommend and use again.

The hotel is nice with a touch of character. Breakfast was about average for a conference hotel, although the drinks machine was broken so hot water jugs were provided as an alternative, tea was cold! My room had windows that could not be opened, very poor water pressure in the shower water pressure so took ages to wash my hair. The TV remote was missing and the TV was a cheap hair that wouldn't stand up properly and the sound was awful. It was a twin room with only 1 bedside LED light which was quite dark. I arrived with not enough time yo order dinner. When I asked about other nearby restaurants, the receptionist struggled to provide much help. All in all a reasonable hotel for a 1 night stop over but has a generally cheap feel about it. I wouldn't recommend it for a long stay.