Hotele z: breakfast w Hyogo Prefecture, Japan

A very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.

Our favourite booking throughout our entire Japan trip! This inn is a family business so you can imagine how hospitable the entire family was to us this 2D1N. Regretted not staying 1 more day as the entire village was very relaxing. Room is super clean, yukata was provided for us to visit the public baths, access to all 7 public baths provided as well. We have everything we need with this inn! There’s also a private onsen in the hotel and the host was very helpful and nice about everything. He even went out of his way to send us to & fro the Kinosakionsen station… thank you so much we had fun and enjoyed it! Will definitely stay here again. ＜3

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

The room was quite spacious and had two chairs, and the bathroom had no steps, which was convenient for the elderly. There's a good rotating sushi restaurant right next to the hotel. The easiest way to get to the hotel from Kansai Airport is by express bus; it's a 70-minute ride, and you can buy tickets at self-service kiosks at gate 6.

First, let's talk about the positives. The environment is excellent with beautiful scenery, and the hotel facilities are comprehensive. Second, the food tastes quite good, and the half-board (dinner and breakfast) service adds a lovely touch to the experience. Third, every staff member has a wonderful service attitude. The driver uncle was especially warm and attentive, and one staff member spoke Chinese, while another provided excellent service as well. Fourth, the music in the hot spring was pleasant, and the lighting was beautiful. Finally, my only personal regret was that the private hot spring slots I booked were not ideal—one was very late, and the other very early, which led to insufficient sleep. This was probably because I didn't arrive as early as other guests, so there weren't many available times left to book.

We stayed at this hotel for three days and were very satisfied. The breakfast had slight variations each day, offering local specialties, and there was a delicious coffee machine available at all times. In the evenings, they even provided free alcoholic beverages and ochazuke (rice with tea/broth), which was absolutely perfect for the price. The hotel is also very close to the station; you can reach the Shinkansen platform in under 5 minutes if you're not carrying heavy luggage. If I had to pick a flaw, it would be great if the hairdryer in the room had a stronger airflow.

We stayed at the hotel in October 2024. We took two rooms for two. Pros: 1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing. 2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself). 3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too. 4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel. 5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly. 6. There is a private onsen (we did not use it). 7. They give a free pass to 7 public onsen. They give discounts on souvenirs. 8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge. Nuances: 1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much. 2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.

The room was tiny; we could only unpack our luggage in the hallway right by the door. The breakfast selection was extremely poor, so I wouldn't recommend booking it separately. They don't provide any toiletries. On the bright side, there's complimentary coffee and hot water available all day on the first floor, and they offer decent ice cream at 8 PM. At nearly 1000 a night, it's definitely not good value for money.

The service was excellent! I believe true old-money style is all about staying calm and unruffled, and this hotel's smart facilities and attentive staff perfectly embody that. I arrived quite late, and the hotel was very thoughtful, upgrading me to a sea-view room. I went out for a day to the hot springs and returned to extend my stay, and they continued to upgrade my room. During my stay, it rained, and I took one of the hotel's umbrellas. I accidentally picked up someone else's umbrella when I returned, but the front desk kindly kept the wrong umbrella and exchanged it for the correct one. All in all, the service was superb, and the smiling service was very much appreciated.

This hotel exceeded my expectations. The room was very comfortable, and I loved the thoughtful design of the bedside lamp controls. The size of the room was also quite generous. The bathroom was relatively new and spacious, and the soundproofing was good too. I would definitely choose to stay here again the next time I visit Kobe.