5-Star hotele w: Queensland, Australia

Love the experience, the facilities were immaculate and service of the staffs as well! I really loved the outdoor lagoon, fits the experience in cairns perfectly!

The location is excellent and super convenient for getting around. However, during my four-day, three-night stay, I had to repeatedly ask for basic necessities like toilet paper, tissues, trash bags, and toiletries, and they would only give them out sparingly. This was a really unpleasant experience. The air conditioner vent was also incredibly loud, especially the one in the bedroom at night, which made it impossible to sleep.

⭐️⭐️⭐️ Overall stay at Brisbane Marriott We recently stayed at the Brisbane Marriott  for my daughters 21st and were genuinely impressed by how lovely the hotel is and how amazing the staff were. The warm, welcoming service started from the moment we arrived at valet parking and continued throughout our stay. Every staff member we encountered was friendly, accommodating, and did their best to assist us. The rooms themselves were nice and comfortable, although we did notice some wear and tear, particularly with the bathroom and bedroom cabinetry which was scratched and broken. The beds also felt quite small for two adults and made sleeping a little squishy. Our biggest concern, however, was the air-conditioning. When we first walked into the room it was set at 18 degrees, which we thought would be perfect—especially with four girls getting ready, expecting a cool room so our makeup wouldn’t melt. Unfortunately, it was the complete opposite. The room felt like a hot box from the start. The staff were fantastic and came to check and reset the system twice, but by the time we returned at 1am, it was still extremely hot. It was uncomfortable enough that one of our group decided to go home because she couldn’t sleep in the heat. At that hour, there was also no one at the front desk to seek further assistance from. We did mention this at checkout, as we genuinely expected that a well-known, reputable hotel like the Marriott would not have such an issue with air-conditioning. It was disappointing, as everything else—from the service to the overall atmosphere—was lovely. Massive shout out to the male staff member who collected our bags both at arrival and departure (sorry wasn’t able to recall you name) you are a great asset to the hotel!! With improvement to the room cooling, this would have been a fantastic stay. The staff truly are the highlight of the hotel.

Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent

Every time I visit the Gold Coast, I stay at the Marriott, and the breakfast is always great. However, the caps on the shampoo and other toiletries can be easily opened, which raises some safety concerns. After 6 PM, there are no staff or services at the pool, and it's not lit. For children with UV allergies who wish to swim in the evening, it's not possible. December is summer in Australia, so it gets dark late. I hope the hotel considers extending the pool's closing time, especially since guests are here for a holiday. Thank you.

I booked an apartment, but the service was surprisingly good. I was a bit worried based on previous reviews that apartment service might not be as great. Due to heavy rain and a flight delay in Melbourne, I didn't check in until almost midnight. I asked about adding breakfast, and the lady at check-in immediately registered me for a Langham membership, saying I could get 50% off breakfast using that membership number. I wasn't happy with the view from the first room. Later, a very beautiful Asian lady at the front desk had a colleague show me a new room, and I only switched once I was sure about it. Super awesome!

This hotel boasts a fantastic location, right downstairs from the night market. Their beef noodles are a real highlight, providing comfort for Chinese palates. The hotel's convenient location also means it's just a 10-minute walk to the cruise terminal and very close to the waterfront promenade, which is great for a stroll. The hotel's own bar is super chill, with live music in the evenings – perfect for a drink and a chat.

Originally booked a twin double room for me, my wife and our granddaughter as I was working in Brisbane and we wanted a change of scenery for my wife and granddaughter. Unfortunately my granddaughter became ill so my wife and granddaughter stayed at home. When I checked in I advised the hotel that only I would be staying for the two nights. Thinking Id help out the hotel room availability I said Id be happy to downsize, the receptionist asked if Id be ok in an Accessible Room which I accepted. I awoke at 2am thinking it was daytime as the room was lit up. Looked at the time and saw it was 2am then realised there was a large gap (30-40mm)under the door and the corridor lights were illuminating the room. After a bad night’s sleep I complained to reception who sent up a maintenance person who advised the door had to be like this to clear the sloping floor to the bathroom for wheelchair access. Poor design not an excuse. I asked if I could have my original room and was told I’d be charged for an upgrade. Told them I’d done them the favour originally so reception said theyd chat to management and get back to me. I was working late shifts and heard nothing back so had to try to sleep in the room again, packing pillows against the door base but light still made it in. There was also stains on the carpet, curtains also let street light in and when doors were closed in other rooms they clanged shut reminding me of a visit to Alcatraz! Little sleep for the second night. I feel sorry for anyone sleeping in that room in the future

The breakfast is good. The swimming pool is suitable for children. The location of the hotel is more convenient to find by car. We checked in after dark. The parking lot is free. Many parking spaces are right in front of the check-in point. Very convenient

My Worst Experience at a W Hotel to Date I have stayed at various W properties, but my recent one-night stay at W Brisbane was easily my most disappointing experience with the brand. For a hotel that prides itself on design and luxury, the functional execution of the room was severely lacking. There were several significant issues that made for a very uncomfortable night: Poor Room Design: The air conditioning is positioned in a way that it blew directly onto my face all night. It was impossible to deflect, and I had to sleep on the other end of the bed. Then I had another issue below. Disruptive Noise: The in-room refrigerator was close the the bed and making distracting noises throughout the night that made it difficult to sleep. Between the mechanical noise and the poorly placed AC, I barely got any rest. Maintenance & Cleanliness: after I woke up in the morning, I was shocked to find a visible hole in the bed sheets. This is not the level of quality control one expects from a five-star establishment. And the bath tub has visible torn and wears. Also the motel level toothbrush. Service: there was no staff at the door helped me and my 70 yo mom with our luggages. I hvae to acknowledge that we arrived quite late but I did expect quality service from a lux hotel. And also no free upgrade offered like my stays with other W. Honestly, I am just glad my stay was only for one night. I expected much better from the W brand and won't be rushing back to this particular location.