5-Star hotele w: Anhui, China

Very satisfied with our stay at Xihai Hotel. We booked a suite room (Area B) for a family, but I think because of off peak season, they have the capacity to upgrade us to two bedrooms in the main building (area A) and we are very grateful for that. From the beginning the service was excellent, we were taken to our room and showed what was available. Everything in the room can be used without extra charge and can call to ask for more. Amenities and toiletries are available, room is very clean and breakfast buffet is included. Buffet dinner was ¥180 per person and it has enough varieties (mainly chinese food with some pasta, pizza, cakes). The front view of the hotel is amazing, overlooking Huangshan Mountain. The staff also very informative to guests about sunset and sunrise for the day. There were also a performance after dinner at the lobby for hotel guests. The hotel also provides two hiking jackets and a torch to help hotel guests to go out and about to hike the mountain. Our family has had the best time at Xihai Hotel and highly recommend this hotel for anyone who wish to stay overnight at Xihai Hotel. You won’t disappointed.

”This place was an absolute gem! The room was spotless and spacious, and the bed was incredibly comfortable. The staff were so welcoming and helpful, always ready with a smile. The breakfast buffet was delicious with a huge variety of options. We had an amazing time and would definitely recommend it.”

Very impressive with the front desk services. Front desk 王盈 is friendly n quick to done our check in. 服务管家小鱼 self introduced herself and providing great services to our 3 nights stay, make sure that we are comfortable during our stays. She is gentle and professional in her task and attentive services. We are attending the Singer Zhou Shen's concert at Hefei, the hotel is so considerate and gives the fans, hand warmer/heat pack, as the weather is getting colder. The daily breakfast also very good, aplenty of dishes to choose from locals and western cruisines. Check out time also has been extended till 4pm by thoughtfulness of 小魚, but we need to catch our train at 1pm....Thank you 小魚. A goodbye gift for us as we leaving. We are having a great time staying in the hotel. The view from our room is fantastic, lake view and part city view. This hotel will be our first choice if we visit Hefei in the future.

The hotel was extremely nice, and good value for money as it is really comparable to any other high end hotels. The common areas and the bedrooms were well heated (it was freezing cold outside), only the corridors between the bedrooms and the common areas were very cold. We stayed one night and had the breakfast, lunch and dinner buffets. It was a good variety overall, and of good quality. The staff was super nice, very attentive, and communicated through wechat for weather updates and hotel happenings (such as movie screenings). The only thing that it could miss is a spa/massage area, which would be really enjoyable after a cold day of walking in HuangShan. The location is perfect if you come from the East side (Yungu cableway), with many accessible views for sunset and sunrise.

Negative: - staffs English is not good, they still use cellphone translation - response time at reception for a a keycard replacement was slow - you can see that the corners in the rooms and bar are not thorough cleaned and that although it’s a fairly new hotel, it already looks a little run down here and there - in one of two rooms has been smoked before, although it’s a nonsmoking floor - waiter at breakfast argued that the water will cool down when I asked for cold water and he brought hot, instead of bringing cold water when I asked. After further arguing he finally brought a cup of cold water. - hotel cannot issue an invoice or fapiao so you have to go via Ctrip, which is an additional annoying step Positive: - got a WeChat contact who spoke English and was very helpful and asked if I want to change the room with the smoke smell - breakfast is great - elevators are arriving fast - view is great Have not tried the pool or gym.

From the moment I arrived, the customer service at the Shangri-La Hotel in Hefei was impeccable, with staff anticipating every need. My room was a sanctuary of cleanliness, where every surface gleamed and the linens were freshly pressed. The attention to detail extended to the immaculate pool and wellness area, which provided a truly luxurious escape. This hotel masterfully combines warm hospitality, an unbeatable setting, and flawless upkeep for an unforgettable stay. Western breakfast buffet and their buffet dinner was dangerously delicious 🤗. Once again, excellent customer service... Thank you 🌹

The hotel interior was slightly old, but overall amenities are acceptable. Breakfast was not too bad, but can be further improved.

整體入住體驗特別滿意，客房打掃得十分乾淨，衞浴乾爽無異味，床品柔軟睡得安穩。尚紫琴前台接待熱情有禮貌，辦理入住效率很快。酒店地段優越，出門逛街吃飯很方便，配套設施齊全，性價比遠超同價位酒店，後續出行住宿優先選這裏。

Excellent hotel in wuhu. Convenient.just next to. Shopping mall. Hotel setting is very new and clean. Very comfort

Room was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.