5-Star hotele w: Qinghai, China

We started our final China trip form Ürümqi followed by Turpin and Dunhuang. While our hotels there were reasonable, we felt really comfortable when we stayed at at a Club floor room at Sofitel Xining. Their service was one of the best we have experienced during our seven China trips so far. We enjoyed the comfort and the staff’s dedicated service. Thank you.

Location wise - considered as great with beautiful scenery around The design of the hotel is great In terms of cleanliness - good but a bit sandy due to the location of the hotel Great choice of breakfast

Very nice hotel - centrally located The hotel is very clean. The room was big and comfortable with good amenities and very comfortable beds. Our room was clean and good. It was also possible to open the window a little if you want fresh air. The hotel is located «above» a mall, you must take the elevator to the 19th floor where the reception and restaurant is located. This was absolutely no problem, and the location is excellent. There is a vibrant and modern area around the hotel. It’s not close to the railway station, but catching taxi or even bus is easy. The breakfast was very good and had a nice selection of Chinese food. Tasty and fresh dishes, and nice service from the staff in the restaurant. The service of the staff in the reception was very good. We stayed for two nights, first one and then we returned again because of the good service and overall quality of the hotel. The staff didn’t exercise much English, but with the translation apps it’s absolutely no problem to communicate. If you have WeChat it’s super easy to communicate - the hotel has its own WeChat. BoLi Hotel provided a very good experience and we can truly recommend this hotel.

The room is very nice and location is very good, but when I go to the bathroom I found some hair left in the bathtub and some tissue left on the floor. I think the house keeper should be more careful with this.

Excellent location. Worth the price. Varied breakfast options. Recommended for families. Parking underground option little inconvenient and parking fees for hotel stay is expensive and shocking. Otherwise room is spacious enough and clean. Staff were helpful and check in and out process was quick and seamless.

第一次過年來大西北，想不到這酒店過年的氣氛還很濃郁，大堂有民族服飾可以試穿拍照打卡，還挺出片的呢，也是我第一次嘗試穿名族服飾，很漂亮，本人不上相就不配照片啦😜 其他朋友入住他們家都可以嘗試一下噢 前台值班經理也很熱情，一直幫我整理衣服，凹造型，房間也很安靜乾淨，服務也很好，真的很推薦這家酒店。對了，還順便打卡了生命樹繪畫牆，最近這部劇還挺火的，總之是次非常不錯的體驗。

每次住酒店最在意的“安全感”，在這裏從進門就拉滿。前台小姐姐全程微笑接待，登記速度超快，還主動幫我們提行李、介紹周邊交通，預約送機連“是否需要託運行李”這種細節都考慮到了，像朋友一樣貼心。進了房間更驚喜，客房衞生完全挑不出毛病！床單被罩帶着淡淡的陽光味，沒有一絲褶皺；衞生間的鏡子、水龍頭擦得鋥亮，連洗漱台縫隙都乾乾淨淨，換的拖鞋也是密封包裝的，住得特別放心。 最難忘的是早餐！不僅種類多，粥品、包子、現煎雞蛋都有，連小菜都是現拌的，新鮮又入味。早上趕時間，工作人員還主動幫我們打包好，裝得整整齊齊，一路拿着都方便。 從服務到衞生再到早餐，每處都讓人覺得貼心，下次來肯定還選這裏！

The hotel was new. We got updated to the executive room and the room was huge. Everything is good except the A/C as we could not control the room temperature even it was 28C inside.

I will start off by saying that the room and bathroom were well appointed, the staff were friendly and helpful and breakfast was delicious. However, whilst the room was generally clean, when I dropped something that subsequently rolled under a fitted unit, I was pretty disgusted to see the dust and filth beneath it. It clearly had not been cleaned for…well…ever? I appreciate that these areas will not be as clean as the more visible parts of the room, however for a five star hotel, this is unacceptable. I do not expect to find dirty tissues and a thick layer of dust and dirt anywhere in my hotel room. But by far the absolute worst part of my stay was the inability to control the temperature in the room whatsoever. The room was so swelteringly hot that despite the comfortable bed, and everything to go with it, I was almost unable to sleep at all. I do not expect this in a five star hotel(and have never experienced it other than here and at anther Wanda hotel in Hohhot), I pay for luxury; controlling the room temperature is a basic requirement that I can even do in a 50 yuan a night hostel dorm. When I asked the staff at reception the following morning I was told the AC wouldn’t be available until after April 15th because ‘it’s cold outside’. Firstly, I am not sleeping outside, I am sleeping inside, on the 22nd floor, where it is anything but cold. Not to mention it was April, not January, even in Xining it is not that cold. Secondly, as a paying guest, in a five star hotel, it should be up to me to decide if it is hot or cold, not the hotel. For this reason, as lovely as the room, staff and breakfast may have been, I would not stay here again. I checked out and moved to the lower rated Hilton, where I could control the room temperature and actually managed to sleep…generally what the whole point of a hotel is.

This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.