5-Star hotele w: Johor, Malaysia

We booked a stay at Fraser Place Puteri Harbour for 3 people to celebrate my wife’s birthday and opted to pay extra for a room with a ”Sea View.” We also reached out beforehand to ask for a small birthday surprise for her. Unfortunately, the ”sea view” was a major letdown. Instead of an open, pleasant coastal view, it was mostly looking out over surrounding developments and construction with very little actual water in sight—definitely not what you hope for when booking a special occasion room. On a positive note, I do want to give credit to the hotel staff for their service and effort. They did prepare a birthday cake for my wife as requested. While it wasn't set up in the room prior to our arrival as hoped—it showed up in our fridge on the second day after we returned from our day out—we still really appreciate that they remembered and made the gesture.

Had a pleasant stay at Space Residency! The location is excellent, just behind KSL Mall, making it super convenient for shopping and exploring the area. There is also a great massage centre right below the lobby, along with plenty of good food options nearby. I must also compliment the admin team for being very responsive, helpful and attentive throughout our stay. The only hiccup was the delayed check in, as the cleaners took longer than expected to prepare the unit. Other than that, everything was good, and we really enjoyed the convenience and overall experience. Would definitely consider staying here again!

The unit is spacious, clean and comfortable. The bed is bouncy and we slept well. The place also comes with useful amenities like a fridge, electric stove, oven, iron and hair dryer. However, there is no water dispenser or water filter provided. Basic utensils such as plates, spoons and bread knives are available, but there are no forks, bowls or other cooking tools, so you may need to bring your own or purchase separately if you plan to cook. The downside was the check-in experience. We were only given the access card without the bedroom key, and ended up stuck outside for almost an hour trying to figure out how to enter. The owner’s response was quite late, which made the situation frustrating. The TV in the room was also not functioning. On the positive side, the owner did allow a late check-out at 1pm. Overall, the stay was comfortable after settling in, but the initial access issue and late response affected the first impression.

The hotel is new, well-maintained, and offers a very comfortable stay. The staff were warm, friendly, and attentive throughout our visit. We booked a Club Room, which included evening cocktails from 5:30 PM to 7:30 PM. The food selection was decent, and alcohol drinks were available, although champagne was not included. Breakfast offered a good variety of choices, and most of the dishes were tasty. The staff were very accommodating, regularly asking for feedback and offering to help carry food from the buffet to our table. SKS city Mall is directly connected to the hotel. The mall is new and not crowded, with many hair and nail salons, two facial salons, and a newly opened Thai Odyssey massage outlet, which was good and convenient. The hotel is also conveniently located, with a short Grab ride to the ICQ. Overall, it was a great stay. The room was spacious, the bed was comfortable, and the service was excellent. I would gladly stay here again.

First time staying in this room. Wanted to check in at 11.30am. Bt room is not ready until 12.30pm, thankfully. Truly enjoy the peace and quiet on the 27th floor. WiFi connection is strong too. Didn't take the breakfast option this time round. Husband managed to take the opportunity to go to the swimming. Its quite full of ppl on the saturday. But managed to get basic swimming done. Except I gt smthg to complain the fridge is not cold and the tv has 1 black line across the middle of the screen. If given option. I will probably pick the same type of room again.👍

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

**Capri by Fraser JB — 4/5** Overall, a pleasant and comfortable stay. The room was clean and spacious, the staff were friendly, and the location was convenient for exploring JB. Facilities and service were both good. The main area for improvement is the food. The breakfast/dining options could use better variety, fresher replenishment, and more consistent taste. If the food quality improves, this would easily be a 5-star stay for me. Would still consider returning for the comfort, location, and service.

Absolutely fantastic, this resort was an unexpected surprise! It was a very last-minute decision, but it's now one I wholeheartedly recommend! There's a free shuttle from the pier that gets you there in about 5-10 minutes. The hotel lobby is super picturesque; you just want to relax as soon as you walk in. The complimentary welcome drink was delicious. The room was spacious, and they provided a lot of amenities. The view from the room was absolutely stunning! There are two pools and two bars, both highly recommended. Breakfast didn't have many options, and the taste was just average. I also tried the hotel's spa on the second day – highly recommended! The service was excellent!

I checked into a 'Tropical View King Room' at this hotel on September 28th. I had certain expectations for a 5-star resort, but the actual experience was quite disappointing and definitely didn't live up to its supposed star rating. The overall quality fell significantly short of what a 5-star hotel should offer. Considering the price of over MYR 800 per night, this stay was truly unsatisfying and certainly not good value for money. During check-in, there was only one official staff member at the front desk, accompanied by someone who seemed to be an intern. There were other guests checking in before me, and the staff member was processing a couple's check-in, which was an incredibly slow process. I ended up waiting for about 10 minutes before it was my turn. For a 5-star resort costing over MYR 800 per night, such inefficient check-in procedures and seemingly insufficient front desk staffing are unacceptable. Guests paying a high price shouldn't have to experience waiting in line at the front desk. The room was on the 3rd floor, approximately 42 square meters. The toilet and bathroom were separate, which in itself wasn't an issue. However, the privacy design between the toilet and the room was utterly baffling – you have to adjust the curtain above the bathtub, otherwise, almost everything inside the toilet is directly visible from the room. Even more unacceptable was that the so-called 'curtain' didn't truly solve the privacy and light-blocking issues. When the toilet light was on at night, the light still seeped through the curtain into the room, significantly affecting the sleep of guests accustomed to sleeping in complete darkness. If this design is considered a standard for a 5-star resort room, it's truly incomprehensible. Now, about the balcony. The 'view' was nothing to write home about. The balcony primarily overlooked trees and a large artificial green carpet outside. During my stay, I even saw two staff members outside the balcony inspecting a drainage outlet or dealing with similar facility issues. Guests pay for a so-called resort view room, only to face staff walking around outside their window, which severely compromises any sense of privacy. Even more disappointing was the presence of ants on the balcony, and the metal railing showed clear signs of rust. For a hotel positioning itself as 5-star with a price tag exceeding MYR 800 per night, these details reveal a maintenance level that makes it difficult to feel any sense of luxury. The pool wasn't particularly large either. For a hotel that focuses on the resort experience, if the public facilities aren't outstanding, then the rooms, views, service, and overall maintenance should be even more impeccable. Unfortunately, this stay did not convey that to me. The breakfast, however, was quite good, which was one of the few satisfying aspects of this stay. In summary: The biggest takeaway from this stay is that the price is 5-star, but the actual experience falls far short of what a 5-star standard should be. For over MYR 800 per night, guests expect excellent facilities, good maintenance, comfortable sleep, sufficient privacy, and service commensurate with the price. However, from check-in efficiency, room privacy design, lighting issues, balcony view, cleanliness details, facility maintenance, to the overall resort atmosphere, I didn't feel that the price was justified. Specifically, the toilet light affecting sleep, lack of privacy on the balcony, presence of ants, rusty railings, and staff activity outside the balcony – individually, these might not be fatal flaws. But when they all appear simultaneously in a room at a supposed 5-star resort costing over MYR 800 per night, the overall experience becomes extremely disappointing. To put it bluntly: if you just look at the hotel's pricing, it certainly has the appearance of a 5-star hotel; but if you truly measure it by the guest experience, I can only say it's '5-star pricing, with far from a 5-star experience.' Unless the hotel can significantly improve its room privacy design, facility maintenance, service efficiency, and overall management, I personally believe that at this price point, it offers no discernible value, and I have no intention of returning.

⭐⭐⭐⭐⭐ Had a lovely weekend stay here to celebrate my husband's birthday. It was our first hotel stay together, and we really enjoyed the peaceful atmosphere and comfortable room. The staff were friendly, and everything was pleasant. Thank you for making our short getaway a memorable one. Highly recommended!