5-Star hotele w: Johor, Malaysia

Thank you so much to the hotel team for helping with the lovely setup and arrangements for our anniversary celebration. ❤️ Everything was thoughtfully prepared, and we truly appreciate the effort and attention to detail. The warm hospitality made our stay even more special and memorable. Thank you for making our anniversary celebration such a wonderful one! Highly recommended! 😊

Excellent location just behind KSL Mall. Quality apartment with all amenities. Clean room, 2 beds with attach bathroom. Living room and pantry and kitchen. Game console provided, smart tv with fast internet. Worth the money and will be back when i am in JB.

The unit is spacious, clean and comfortable. The bed is bouncy and we slept well. The place also comes with useful amenities like a fridge, electric stove, oven, iron and hair dryer. However, there is no water dispenser or water filter provided. Basic utensils such as plates, spoons and bread knives are available, but there are no forks, bowls or other cooking tools, so you may need to bring your own or purchase separately if you plan to cook. The downside was the check-in experience. We were only given the access card without the bedroom key, and ended up stuck outside for almost an hour trying to figure out how to enter. The owner’s response was quite late, which made the situation frustrating. The TV in the room was also not functioning. On the positive side, the owner did allow a late check-out at 1pm. Overall, the stay was comfortable after settling in, but the initial access issue and late response affected the first impression.

The room was spotless and everything felt brand new, which made for a very comfortable stay. It was also spacious and bright. The hotel's location is super convenient, and the restaurant upstairs is definitely worth checking out – they have great food, drinks, and entertainment. Shopping is also a breeze with the mall right next door, offering plenty of dining and retail options. The surrounding area is lovely. I'll definitely choose to stay here again!

We stayed in Room 2709 and unfortunately had quite a few issues during our stay. Firstly, we were not aware that the parking had become chargeable at a flat rate of RM5.50 per entry. This would have been good to know beforehand, especially for guests driving in. The sink in our room was also unable to drain properly, which was quite inconvenient. The toilet bowl design was rather odd as the cover kept falling down while using it, making it uncomfortable. Another major issue was the smell of the hand wash and soap provided. Both had a very unpleasant smell, to the point that we ended up buying and using our own. Thankfully, the mall is located right next to the hotel, which was very convenient and helped make up for some of the inconvenience. Overall, the location is great, but the room maintenance and basic amenities could definitely be improved.

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

Located behind the back of CIQ, it is quite a convenient location with the new SKS city mall around the vicinity. It is not as noisy as the other reviews shared, aircon is working fine as well. Staffs from the counter to the cafe have a good conduct of English. Room service is fast as well. Overall, very worth and pleasant sta

Absolutely fantastic, this resort was an unexpected surprise! It was a very last-minute decision, but it's now one I wholeheartedly recommend! There's a free shuttle from the pier that gets you there in about 5-10 minutes. The hotel lobby is super picturesque; you just want to relax as soon as you walk in. The complimentary welcome drink was delicious. The room was spacious, and they provided a lot of amenities. The view from the room was absolutely stunning! There are two pools and two bars, both highly recommended. Breakfast didn't have many options, and the taste was just average. I also tried the hotel's spa on the second day – highly recommended! The service was excellent!

A truly splendid stay at Westin Desaru Coast! From check-in to check-out, the hospitality and service were truly top-notch. Everything was seamless, and the team made us feel genuinely welcomed and well taken care of throughout our stay. A special mention and shout out to Puan Zainab who constantly checked us in at breakfast, who went above and beyond to make sure my daily fixed cappuccino with oat/almond milk was prepared perfectly and scrumptios array of breakfast buffet awaited. The little details like this really made the stay extra special. We also truly appreciated the constant check-ins from the staff — always making sure we had everything we needed and that we were comfortable. The facilities were very well maintained, the room service was excellent, and the overall attention to detail was impressive. We love the beach and how clean it is! It was a splendid stay, well spent, and one that we will remember fondly. Thank you, Westin Desaru Coast, for the wonderful hospitality and exceptional service. Kudos to the entire team! We can’t wait to be back!

We choose this hotel on a whim as we needed a place that was off the highway for our ride back to KL. I am glad we did. I only wish we had a chance to spend more time here. I think in the future we might make the trip down just to stay here. There are many great amenities here. A beautiful manicured golf course, restaurants, and a bowling alley. The staff were very accommodating and friendly. The resort has a Balinese or Thai feel. The rooms are very spacious and have a bathtub. They are well maintained and offer beautiful views of the surrounding scenery.