5-Star hotele w: Florida, United States

Honestly, the Ritz-Carlton rarely disappoints, and this stay perfectly met my expectations for a South Beach getaway. The breakfast was incredibly rich and varied, especially the fruit selection which was abundant and unique. My only minor regret was the absence of a salad option, which felt a bit odd for someone used to having vegetables for breakfast. While the staff kindly brought me some avocado and tomato, it still felt like I was missing out on some Vitamin C. I'm not sure if it's a Southern thing to treat fruit as a vegetable, but the lack of salad was a bit surprising. What truly delighted me was finding out that the lobby featured Krigler, a perfume brand Audrey Hepburn loved. As a big fan of hers, I didn't hesitate to purchase a bottle.

The resort was very beautiful and well maintained. The cottage we stayed in was spacious and we really liked the decor and how soft the beds were. The food was good but a little pricey. We were not impressed with the cabana rental. The cabana was not ready when we arrived. We had to wait for it to be cleaned and set up. The cabana was not labeled and we were confused on which cabana was ours as there were 2 next to each other. We asked when service would start and we were told 10am, then we asked again at 10:45, then went to the front office at 11:30 and when 12pm rolled around with no service we decided to leave and get our money back on the cabana. At that point all we paid for was a chair and towel which did not meet our expectation when spending $250.00 on a cabana for the day. I would recommend several things for the cabana. 1. Number the cabanas so you can clearly see the number. Telling us Cabana 2 does not help when they are beside each other. 2. Stock the min fridge with water. 3. Clearly explain on the cabana rental that food/service will not start until a certain time. We expected to at least get something to drink while in the cabana. 4. Install a call button or app that you can be in contact with someone when you need something. There was a significant delay on getting our refund. And we do appreciate the Manager helping us on Friday get that resolved before we checked out on Saturday morning. All in all, the resort was great. We loved the vibe and updates made to the property. The rooms were comfortable and fresh, and we loved the beds as they were very comfortable, and the sheets were so soft. Everyone was friendly and pleasant. We most enjoyed fish like a local with Patrick. We found that the pool in the middle of the property was less used and felt more quiet and more private therefore we spent our time with a good book. I would give the stay at 4.5 out of 5. Highly recommend trying out Three Waters Resort.

Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice

We also used the private beach! Please note that service to both the pool and beach ends at 5pm. It was great that there were refillable bottles in the room and water could be refilled anywhere in the hotel! It's more eco-friendly than plastic bottles. We upgraded to a spacious junior suite, which was a great choice! Our family of four had plenty of room to spare. The bathroom was spacious, with a separate shower and chair. The amenities also had a nice scent. It was easily accessible from the airport, and we arrived in about 15 minutes by Uber for about 3,500 yen! From our room, we could see the neighboring tower apartment building and the beach.

Great trip! We enjoyed it a lot! Great service, we love our room (ocean front) the only issue that we had is that we didn’t have access to internet through wifi

Hotel is amazing but they are not ready for business. Hotel stuff were overwhelmed wait for restaurants and service at the restaurants were ridiculous. NO BEACH CHAIR to seat and not enough chair for hotel guest. we counted 58 chairs for 2000 guest . Very bad business. No signs in Conrad hotel where was where. Not coming back to the hotel or restaurants on the property. Cebia restaurant we had horrible service and for the price they charge that should never happen.

Just recently stayed at JWMarriot at Marco Island. (March 12-15) Reserved two rooms that were supposed to be Kings with pullout bed. When we arrived and checked in we had two king rooms with no pullout bed. We had our grandchildren with us and we needed the pullout beds. Hotel agreed to provide roll out bed but very uncomfortable and not what we paid for. I have requested a refund

The room type should be the most expensive in the hotel. Check-in was delayed until 5:30 pm. The mattress of the king-size bed in the guest room collapsed in half. I complained to the hotel, but the mattress was not replaced in time. Later, I found that the sliding door lock on the first floor of the guest room could not be locked. It was not repaired that night. The lock was replaced the next morning. The coffee cup was not cleaned. You can clearly see the coffee stains on the cup. The round table in the living room was not wiped clean. The sticky stuff on it got on my computer and it was disgusting. Overall, I will not book this hotel next time. Disappointed

The hotel is luxuriously decorated and elegant. It is very convenient to go to the mall near Brickell Center,, with many food choices, close distance, good view and advanced facilities.

The newly opened hotel, located on Marathon Island, has a very good environment. It is nearly 7 miles from the bridge. You can go from Miami to Key West and take a rest. The hotel can directly sign up for diving, kayaking, fishing, cycling and other recreational activities (charges). The hotel charges USD 33.75 / night resort fee and USD 20 / night parking fee.