5-Star hotele w: Hawaii, United States

The room's decor and facilities are outdated, and the cleanliness was just so-so. Plus, the more expensive deluxe sea-view rooms are really far from all the amenities; it took us over twenty minutes just to walk to breakfast and back every day. What's more, we had clearly booked a room with a buffet breakfast included, and our names were on the list and checked upon entry, but when we checked out, they insisted we sign a bill for a tip. This place is definitely not worth the price. I'll never choose this hotel again.

We stayed in an ocean view room. It was very close to the sea, and the view from the lanai was absolutely stunning. I think it was one of the ocean view rooms with the best views, being so close to the ocean. I'm very grateful that we were allocated this particular room. The housekeeping staff were also very friendly and pleasant, which made our stay enjoyable. The location was also excellent, close to the Duke Kahanamoku statue in the heart of Waikiki. The only downsides were that there was no explanation about the resort points we were supposed to receive as part of our stay. Also, we booked three rooms for six people, but due to their system, we could only process payment for one room at a time. This meant I couldn't use the same credit card for the second room and had to scramble. I'd recommend bringing enough credit cards for each room you book. These two minor issues were a bit disappointing, so I deducted one star from the service rating.

Overall, I'm very satisfied! The room was spacious and bright, the facilities were new, and the hygiene was excellent. The view was amazing! Ala Moana Center is just a 5-minute walk away, offering plenty of shopping and dining options. A stroll along the beach at the waterfront park was also very pleasant. All the staff were nice, until check-out day when a rather overweight female employee provided terrible service. During peak hours, there was only one staff member, so I had to queue. When I saw her arrive, I politely asked if there was a quick check-out option. She responded very impatiently with, ”Just wait,” without a single polite word and maintained a scowl throughout! She's the reason why I'm deducting points for service.

Kona Village is just the best! When we arrived we were taken on a cart tour of the resort by the bellman Shanen, who dropped us off at “Hale 1” - one of only two legacy hales. At our first turndown service, the housekeeping staff left an entire collection of 7 refrigerator magnets. The outstanding service continued at the activity shed Kilo Kai, where one day Cam took us out on a private snorkeling expedition and the next day ‘Pu took me out canoe paddling and set me up on a stand up paddle board. We attended the Island Roots dinner the night of our arrival - the food was excellent and we were all seated at one table so the interactions with the other guests were easy and pleasant. Staff members Jose and Daniela dined with us, as if welcoming us to their home. We were there to celebrate my wife’s milestone birthday, and when we arrived at our room late that night they left a bottle of champagne and mini birthday cake for us. The pools and on site restaurants were great. All around excellent from start to finish.

This was a short one-night family stay, coinciding with my parents' 40th wedding anniversary. Overall, the experience was a mix of good and bad. ✅ **Highlights** The hotel environment is excellent. The rooms are spacious, and the bathrooms feature double vanities, indicating solid foundational hardware. The in-room amenities are Byredo, with a pleasant, high-end fragrance, which is a definite plus. There are many Japanese staff members, and their service attitude is friendly, with prompt room service. Coinciding with my parents' 40th wedding anniversary, the hotel thoughtfully presented us with a bottle of champagne, which we deeply appreciated. The balcony view is a huge bonus, facing the beach directly. On Fridays, we could watch the weekly fireworks show from the neighboring Hilton without having to jostle through crowds, making for a very special experience. The room comes with a full kitchen. If you don't want to eat the hotel's buffet breakfast, you can buy ingredients from the ABC Store and prepare simple meals yourself, offering great flexibility, which is perfect for family travel. ⚠️ **Downsides** The check-in process was quite frustrating. During peak hours, the hotel strictly enforces a 4 PM check-in time. After our family arrived, there was no suitable indoor waiting area, so we had to wander around outside in the hot sun to kill time. This was very inconvenient for a family trip. Objectively speaking, while the staff's attitude was good and we received a surprise treat for the anniversary, when compared to similarly priced luxury hotels in Japan and luxury brands of the same caliber domestically, there's still a gap in the overall service completeness and detailed processes. 📝 **Summary** It was an adequate stay for one night. The unbeatable ocean view balcony, the ability to watch fireworks, the Byredo amenities, and the thoughtful anniversary champagne were all highlights. The room type with a kitchen is practical for families. However, the rigid check-in process during busy periods is a clear drawback. If visiting during peak season, be prepared for a late room handover.

The Four Seasons Hotel really lives up to its reputation. The overall service is very good, and the room layout is also great. The swimming pool in particular is very impressive. However, I feel that the service for foreign tourists can be more detailed.

For a very large hotel to have only 3 check-in staff as well as 1 priority, people formed quite long queues - just unacceptable when much smaller hotels have as many staff. Do they think that many guests might have travelled longhaul to get there? Surely Sheraton can afford it?  The infinity pool sundeck is awful - sub beds literally jammed up against each other - ugh!  Very limited on site food facilities. Bed was comfortable  albeit rather too soft. Couldn’t spend much time on balcony given the very loud noise from neighbouring air conditioning fans. I particularly resent the constant handout for tipping for everything. Pay proper wages!! Definitely not returning- in fact already staying in a much nicer hotel near Kuhio Beach.

The view of the hotel facing the sea is very beautiful, and the view of the Makai golf venue next door is also beautiful. The hotel windowsill can look at the sea, and many people surf every morning and evening. Valet parking and resort fees need to be paid to the hotel separately, but are good value for money. The device is indeed out of date, it is still the charger for iphone4, but you can go to the supermarket in Princeville Center to rent a DVD. Soak in the hotel and don't want to go anywhere.

We were upgraded to a suite, and the sofa in the living room pulled out into a comfortable bed, which was perfect for our child. The suite also had a faucet with drinkable hot water, which was incredibly convenient for us Asians who enjoy tea. The hotel offers a free laundry room, making it easy to wash clothes daily, and the housekeeping staff were very efficient. Overall, a very good stay.

Well it’s just time for a renovation at the Grand Wailea. All the little slides to connect each pool are closed. The Grotto spa is closed. Phone in the room didn’t work and keys stopped working on the first day for the door. With that said it’s still a nice place and can still have plenty of fun. If you haven’t been in a year or more, you will probably be disappointed. We normally go every year for at least one day and it’s slowly declining. The attached pic is considered ocean view just for reference.