4-Star hotele w: Shanghai, China

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

#Room#: Very comfortable, perfect for families of three or four with kids. I was traveling with two children and one adult, and my feedback is that we all slept incredibly well and had a great rest. It was quiet and the soundproofing was excellent. #Cleanliness#: Spotless. The housekeeper cleaned daily, changing sheets, duvet covers, and so on. They even installed bed rails for the kids, which was very thoughtful. #Breakfast#: A great mix of Chinese and Western options. There were Western choices like pastries, bread, and coffee, alongside Chinese favorites such as steamed buns, 'wowotou' (corn bread), corn, plain congee, millet congee, noodles, vegetables, and eggs. The fruit selection was extensive, and there was juice, milk, and soy milk – a wide and complete variety. #Dinner#: Noodles, wontons, etc. The kids loved it all. We actually gained a few pounds staying here because the food was so good! We ate well, slept well, and felt relaxed and at ease 😄. #Service#: The front desk staff were incredibly warm, attentive, thoughtful, and very professional. I would definitely choose to stay at Mercure Shanghai Yu Garden Bund again. I highly recommend Mercure Shanghai Yu Garden Bund to anyone planning to visit with children~

Purely came here with the kids for a change of scenery to do homework. All the staff were great. There was a slight issue with the TV, but it was promptly resolved after we reported it. The night snack server was very nice, and the tangerine peel red bean soup was delicious. They even provided extra ice cubes on the side, which shows great attention to detail. We'll be back in a few days.

Booked the light luxury smart duplex suite, stayed here for 2 nights and it exceeded expectations. The two-level layout gives you some privacy, and little more space than a normal family room. The smart features worked well too, stable WiFi .Cleanliness was good. Room and bathroom were spotless at check-in. One thing worth knowing if you're booking: since it's a duplex, there are stairs inside the room, so it might not be ideal if you are traveling with small kids. Otherwise, great value for the space and location. I'd recommend for anyone wanting a comfortable base near Jing'an, getting around the city easily.👍🏻👍🏻

I had such a wonderful experience and I’m genuinely impressed with the overall quality and service. From the moment I arrived, everything was well organized and the staff were friendly, welcoming, and very helpful. They were attentive throughout the experience and made me feel comfortable from start to finish. The quality was also much better than I expected. Everything was well maintained, clean, and carefully taken care of. I could tell that a lot of attention had been paid to the small details, which really made the experience feel special. The atmosphere was comfortable and relaxing, making it a great place to spend time and enjoy the experience without feeling rushed. What I appreciated the most was the service. The staff were professional but still warm and approachable. Whenever I had a question or needed assistance, they were happy to help and explained everything clearly. It’s not always easy to find places that provide both good quality and genuinely good service, so this was definitely something I appreciated. Overall, I’m very happy with my experience and I would definitely recommend this place to anyone who is looking for good quality, great service, and a pleasant experience. I personally had a great time and would be more than happy to come back again in the future. Definitely worth trying!

The hotel boasts an excellent location, just a few minutes' walk from Nanjing East Road Metro Station, making it incredibly convenient to reach the Bund, pedestrian street, and various other attractions. The breakfast buffet offers a wide variety of Chinese and Western dishes, all of good quality, allowing you to enjoy a satisfying meal before heading out for the day. However, there were a few drawbacks. The family room we booked was on the smaller side, with limited space once our luggage was in. The balcony room's view was obstructed by other buildings, so we didn't get the expected Bund view, which was a bit disappointing. The hotel also has many international guests, so travelers who prefer a quieter environment might want to consider this beforehand. Overall, this hotel is suitable for tourists primarily focused on sightseeing and returning to the hotel in the evenings to rest. For couples, I'd recommend opting for a standard room. For families, consider carefully before booking a family room. If you're hoping for a Bund view, I wouldn't advise choosing a balcony room.

The location is very convenient. The hotel facilities are well-equipped, including a dryer and washing machine, making laundry quick and easy. The staff service attitude is excellent, and the hygiene is very good. Overall, the stay experience was very satisfying.

Finding a hotel this time around took ages, and a lot of the reviews I saw weren't great, including other Huazhu hotels. Even though this place had decent reviews and a friend recommended it, I was still a bit nervous before checking in. **Environment:** The hotel entrance felt a little cramped, but once inside, it instantly felt comfortable. The light, minimalist style is exactly what I like. The room layout was also very pleasant; the lighting and space were both great. **Facilities:** The room had a coffee machine ☕ which was very convenient, and a fridge (with soft drinks inside). The lobby also had water brewed by the hotel itself. **Hygiene:** Very clean! This was my biggest concern, and I gave it a thorough look-over as soon as I entered. **Service:** I was genuinely impressed with the service this time. Staff members would actively approach and ask if I needed anything if we made eye contact, always with a smile. The cleaning lady even politely greeted me with a 'Good morning' as I left my room and asked, 'May I clean the room now?' Just a minor point: the front desk staff said the room they arranged had a better view (facing the golf course), but all I saw was a messy rooftop 🤣. However, it was quiet, which was a plus and didn't affect my overall satisfaction. **Food:** The breakfast selection was quite comprehensive, covering Chinese and Western styles, coarse grains, fine noodles, and fruits. If you're not looking for steak for breakfast, it's perfectly adequate for a regular meal (didn't get a full photo, but there's also a coffee machine and toaster 🍞).

Had a great stay, and they even upgraded my room! The bed was super comfy and the bathroom was huge. The overall facilities were complete and well-maintained, and the cleanliness was top-notch. The garden environment was very pleasant. The service was also excellent, and breakfast could be delivered to the room. All the staff were very enthusiastic. I forgot their names, but I definitely have to mention the front desk guy today – he was especially helpful! I'll come again next time.

The location is great. It is right next to the line 2 of Shanghai Metro. There is a public park - Century Park - right cross the street. The hotel staff was helpful, the room was clean, though the amenities were aged. One thing that made us uncomfortable is the tub/shower in the bathroom. It is a very odd configuration with an old plastic tub that flexes when step in, the tub has a relatively high “wall” to hop cross that definitely the point of hazardness. Also, there are spots of black mold in the seams of the tiles that were kind of gross! The bathroom definitely need to be reconfigured. See photos attached.