4-Star hotele w: North Sumatra, Indonesia

Close to one of the largest mall in town Restaurants, bars and convenience store nearby. Staff were quick to resolve a problem with the room. More than expected unofficially gluten free option at breakfast.

Pros: large room, nice view from the window, good breakfast, not bad gym. Cons: Inattentive staff (I had booked a Deluxe room, but they put me in a regular room. Later I had doubts and went back to check if it was really my room. It turned out it wasn't). On the last night the water was black, making it impossible to wash or brush your teeth.

We looked forward to a restful stay at the resort. However, the guests in the rooms next to us were inconsiderate and rude. It didn't help that the room's soundproofing wasn't great either. On the first night, they checked in late and made so much noise that it disrupted our sleep. On the second night, the group kept ringing our doorbell looking for their friends and playing loud music and talking late into the night. When we informed the front desk, they said they will speak to the guests to keep the noise down. However the noise continued. When we escalated the issue during checkout, the duty manager said she could not do anything about it. I am sure the noisy group had disturbed the other guests staying at the resort too. Furthermore, I don't understand what's the point of choosing a non-smoking room when the guests next door are smoking throughout the night with the cigarette smoke wafting into our room, because all rooms do not have aircon and hence not fully shuttered. We called the front desk to complain but once against their hands were tied. If you were attracted to the activities that they offered online, please do not place much hope in it. For the two nights we stayed, they said the yoga and singing bowls classes were not being offered. Not that it's full but it just wasn't taking place despite it being a daily activity. We also needed to check out early at 630am but breakfast starts at 7am. Some hotels with better service will ask if guests would like them to pack a small take out box, but this place didn't suggest that, and when I asked if they could do that, they said no. The worst part was when their WhatsApp to me as a guest got my name wrong, seriously do they not check their records first?? For an extremely expensive hotel by Indonesian standards, this place is super disappointing. It has a great view but everything else just spoilt the trip. Sure they offered us a return 2 night stay for our inconveniences, but as an overseas tourists why would I return again to Lake Toba that soon when I can travel elsewhere, and why would I even want to stay here again.

I recently stayed at Emerald Garden Hotel in Medan for 7 days and 6 nights, and overall it was a comfortable and pleasant experience. The location is very convenient, making it easy to travel around Medan for food, shopping, and meetings. The hotel environment is quiet and relaxing, which made it suitable for both business and rest. The room was spacious, clean, and well maintained. Housekeeping did a good job every day, keeping everything tidy and comfortable. The bed was comfortable and the air conditioning worked well, which is important in Medan’s warm weather. The staff were friendly and helpful throughout the stay. Check-in and check-out were smooth, and whenever I needed assistance, the team responded quickly. The breakfast selection was decent, with a mix of local Indonesian dishes and simple international options. It was a good way to start the day before heading out. Facilities like the swimming pool and gym were also available and well maintained. Overall, it was a pleasant 7-day stay, and I would recommend Emerald Garden Hotel to anyone visiting Medan for business or leisure.

I had a pleasant one-day stay at Grand Sakura Hotel in Medan. The location is quite convenient, making it easy to get around the city and explore nearby attractions. The room was clean, comfortable, and well-maintained, providing a good space to relax after a day of travel. The staff were friendly and helpful, always ready to assist with any requests. While the facilities are fairly simple, everything was functional and sufficient for a short stay. Overall, it’s a good value-for-money option for travelers looking for a comfortable and hassle-free place to stay in Medan.

My diet was a bit off and my stomach wasn't feeling well, but the hotel service was decent. We were on a business trip, and this hotel was recommended by our client. Indonesia is very humid and hot, but overall, the hotel was pretty good!

I wish I could say it was ideal, because the hotel has the potential for that - but unfortunately it's not exactly that. The location is super, the building is what you can expect from an ex-Radisson hotel, but the problems with the cleanliness and the very aged bed linen left me a far from perfect first impression. Plus, at 4pm they still didn't have my room ready and asked me to wait 10-15 minutes. After escalating the problem to the manager I got a better room and from there on everything was OK, but the welcome was not at the level I expected.

Enjoy staying . Room is spacious and clean. Variety of breakfast better then JW Marriott which we stay 2 night before. Was a outsourced spa centre at Ground floor out from lift. Newly open about 5 months. For myself not that recommended as the therapist yet to well trained. I can’t enjoy the massage while the therapist never ask for pressure and proper drape you lol.

Room was clean and with full amenities , it's right next to Centre Point Mall Medan, also not far from Sun Plaza Mall and Delipark Mall, breakfast was good as well, but meh....unlucky me that have to experience earthquake aftershock today :(

Overall, I had a pleasant stay, the room was spacious and clean. However, I waited for about 30 minutes standing at the check in counter before someone assisted me to check in. There were 2 sets of guests in front of me where they were assisted by 2 front office officers. Both of them took so long to complete their check-ins. Luckily after 30 min, another front office officer came out and opened another counter and assisted me on the check in. The breakfast was included but the quality of the foods were not good. I would prefer to opt out of the breakfast if I had a choice. The internet was also not stable.