4-Star hotele w: Apulia, Italy

Overall, the hotel left a good impression: recently renovated, clean, and very conveniently located between the central railway station and the Old Town, close to one of the main entrances to the historic center. The mattress, pillows, bed linen and towels were of good quality, and the sleep comfort was excellent. However, there are some significant downsides. First, there is an additional cleaning fee of €53 for two nights (€26.5 per day), which represents around 40% of the accommodation cost. The cleaning was limited to making the bed; the minibar was not refilled and the towels were not changed. This fee was not clearly included in the total price at the time of booking. Second, there is no natural daylight in the room. My room, like most rooms in the hotel, does not have windows facing outside — all windows (a glass door, a large window and a small window) face the internal hall and reception area. As a result, no daylight enters the room and the curtains have to remain closed for privacy. Third, complimentary water is not provided. Although the three bottles of water in the minibar were not charged at check-out, which I appreciated, the absence of free bottled water as a standard amenity was surprising. Check-in is only possible between 6:00 pm and 8:00 pm, and check-out is from 8:00 am to 10:00 am, which is much more limited than standard international practice. The room was also quite cold, and the heating system was not intuitive to operate. Additionally, since the hotel is located in a residential building, noise from upstairs (footsteps, conversations) was clearly audible, even late at night. The hotel is good in terms of quality and location, but the additional charges and organizational aspects significantly affect the overall experience.

What a truly amazing stay a Masseria Della Piana! I can’t put into words what a special experience it was to stay at this beautiful Masseria!! Staff - the staff would go above and beyond for you, there was nothing they wouldn’t do for you. All incredibly friendly, warm and welcoming, with even the owner bringing us a traditional Puglian breakfast one morning! Every single staff member we interacted with was so kind and welcoming, special shout out to Seydou and Andre (we didn’t get everyone’s name, but I would be calling them out if we had!) and to all the cute doggos and kitties on site!! The grounds/rooms - a truly truly beautiful location. The main pool is a great size, the area in general is very peaceful and tranquil, makes for a perfect pool day! The rooms are quant and perfect for what we needed, more than enough space for three girls with lots of clothes, bags, shoes and make up! They were kept very clean by the staff, good aircon, refilled water in the fridge. Our room even had a private plunge pool which was very cute and perfect for a slow morning. Food - the breakfast selection is great, with homemade focaccia, croissants, cakes, as well as the usual things (bread, cereal etc). The Masseria also hosted a cooking class/dinner on our last night, almost all of the guests attended and we sat at a long table together, there was pizza, calzones and lots of wine! This was a very special experience and so glad we did it. If you want an intimate family run experience in the beautiful Italian countryside, this really is the place for you. I honestly cannot believe anyone would give this place anything but a 5, I would give it a 10 if I could! Thank you Masseria Della Piana for making our holiday so special ❤️

The hotel is good overall, clean spacious family room with lots of storage space and a balcony with clothes airer that’s handy for us to dry our swimsuits, good enough for family of 4. Bathroom and water pressure was alright but definitely need a little update. We were booked in for full board, food options was ok with fresh local produce, it could be better if the hotel can provide more varieties with meat, seafood and salad bar options. One and a half hour buffet meal time was a bit tight and rush when the restaurant gets busy specially for families with children. Food could run out pretty quickly and staff were keen to wrap up and stop replenishing at the last 20 mins. We have to praise the kids club massively as they cater for all ages with wide range of activities, very friendly and caring young group leaders full of positive energy, they encourage children to participate and make friends with each other, we can see they put lots of effort to keep kids entertained all day long. Our daughters had the best time at the resort and earned some great friendships from this stay. One last thing I would like to mention is, reception staff was quite cold and reluctant when we asked for late check out. We understand that every hotel are different with their policy, but it would be better if we were notified and made clear we need 48 hours notice if we would possibly request a late checkout upon arrival. Entertainment for Kids ⭐️⭐️⭐️⭐️⭐️ Room and cleanliness ⭐️⭐️⭐️⭐️ Meal ⭐️⭐️⭐️ Service ⭐️⭐️⭐️

The room itself was perfectly fine, and we appreciated being given a late check-out until 1:00 PM. Unfortunately, that was where the flexibility ended. We had an evening flight and were travelling with our 7-year-old daughter. After checking out, we asked whether there was anywhere we could take a shower before leaving for the airport. There wasn’t. We then asked if there was at least somewhere suitable to change clothes and were told to use the restroom. Beyond that, the only option offered was to sit in the lobby until it was time to leave. I fully understand that the hotel was busy and that no rooms were available. We were not expecting them to provide us with another room. What disappointed us was the complete lack of effort to find any alternative solution. Throughout the stay, the service was very correct and professional, but also quite minimal. Normally, I probably wouldn’t even mention that. However, when we needed something slightly outside the standard routine, this approach became very noticeable and disappointing. The hotel did what it was required to do, but very little beyond that. For us, hospitality also shows in how a hotel handles a situation that requires a small amount of flexibility, especially when a family with a young child is involved. As a room for the night, it was absolutely fine. As a final stop before an evening flight, however, the experience was disappointing, and I would choose a different hotel next time.

Do not stay at this dangerous hotel. Our first room was old , smelly, and awful with a broken fridge, a kettle that could not be plugged in and peeling paint. The second room has 3 different paint colours exposed fires and a bathroom that floods every time the shower is used. There are holes in the ceilings, no staff apart from 1 young girl at reception. Rooms have the cheapest, most basic facilities. The toiletries are what you would expect in a 2 star hotel. No nescafe machine if you want sn expresso you must pay €3.50. The hotel is run down and clearly management care only for money. Private guest information is stored in a public cupboard. Maintenance is ignored, and breakfast is basic. The breskfadt consists mainly of prepared sweet pastry and cakes. A small glass of tetra pack orange juice us €5 If you wish to iron, you need to either iron on the bed or the floor.. The hotel does not have a bar that operates. There are no umbrellas or comforts of a 4-star hotel. Service is zero. The hotel only offers breakfast. No lunch, dinner, or room service. But the most alarming concern is the hotels noncompliance with fire safety. If there was a fire at this hotel, guests would simply lose their lives. On both the 2nd and 3rd fll Oor parts of the ceilings have collapsed. The police gave arrested the hotel due to serious concerns for staff and guests.

Good facilities, friendly staff, ample car park, large bedrooms. It's basically a quality road hotel, next to a petrol station (where entrance is). Privileged location facing the coast but since that's the same side of the busy road it could get noisy.

Hotel Palazzo Virgilio completely met our expectations during our multi-day stay, which my wife and I spent exploring Puglia. The property is comfortable, clean, and perfectly located (close to the train station and the bus stop, from which you can quickly get to the airport). The reception staff deserves special recognition for their great courtesy and professional approach to guests. Special thanks go to the receptionist Perla, who was very kind and extremely helpful to us. The hotel is highly recommended as a good base for discovering the region.

The bathroom had a broken toilet seat and cracked tiles. For me, this was not suitable for a 4-star hotel. Furthermore, there were dust spots in the room, indicating inadequate cleaning.

Hotel in the medieval historical building. The windows were in the yard. Sleep with open window, so noise from cleaners and other staff since the morning. Hours from 4 bells at the church beat every hour. Very colorful. Breakfast is great on the top floor, there is an open terrace. Parking is close to 10 euros a day, convenient. The room was with air conditioner, refrigerator and a small kitchen corner in the closet. The city of Conversano itself was a pleasant opening for us. Interesting historical centuries with maze of medieval streets and churches. In the evening beautiful lighting, lots of shops, restaurants, bars. Benefit location: close to Bari, Polynano-a-mare, Albertobello, etc.

The rooms were clean and the breakfast, gym and pool were great. However, the reception could have been more attentive and welcoming. It would have been helpful if they explained where the facilities were, like the gym, pool and free bike hire. They also have a coin laundry but no coin exchange machine, and the reception would not change coins for us even though they clearly had some. Overall it felt like we had to chase up services that should have been made easily available.