4-Star hotele w: Piedmont, Italy

This hotel is simply 10 out of 10, absolutely fabulous from every single point. Congrats to everyone involved for delivering such a great service experience to the guests x

Perfect base of operation for your stay in Piemonte or beyond. A lovely oasis at a mountain top castle overlooking Langhe vineyards. Relax after day trips or simply chill all day by the pool and have lunch and dinner at their divine ristorante. A full breakfast buffet is included on their lovely garden terrace where they also serve afternoon charcuterie and cheese plates. The rooms were recently renovated with all the modern amenities except Nespresso machines and duvets but the lobby bar where they make excellent Cappucinos is always nearby. There they can sell you Fontanafredda wines (the same owners) at convenience store prices. I have nothing but great things to say but do have five suggestions: 1. Leave the AC on even if just a little bit between guests because it was 40C when we arrived (55C in the room) and it took almost 24H for the room to reach 22C. 2. Have duvet covers available in the room if not on the bed because my wife like many people likes to have some weight in her covers. 3. Lower you laundry prices and have a price list in the room to avoid surprises at checkout. 4. Don’t charge for EV charging, it’s free at most hotels around the world. 5. Consider Nespresso machines in the room with coffee mate creamers to reduce demand in the morning in the kitchen and keep guests well cafeeinated. Grazie Mille, we’ll be back for sure!

While the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating. The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags. The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight. Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay. Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.

For a temporary one-night stay in Turin, it is a good and cheap place. Small but beautiful, the surrounding is quiet and pleasant, surrounded by mountains in the distance, and the weather in Italy is also great, which fully shows its beauty! The breakfast is quite good, except for the lack of green leaves, everything else is there, which is great.

This hotel really amazed me. It is a century-old building with a huge wooden door. There are winding paths inside. The receptionist is very sexy. I will take you to the room for introduction. The suite also has a large terrace, a local lavazza coffee machine in the living room, two bathrooms, and a good kitchen. Everything is just right. It is simply too perfect. I woke up in the morning and had a cup of authentic espresso in my own small yard. It was really amazing.

Nice enough hotel but located way too far from the centre if you’re relying on public transport. If you have your own car then it’s probably ok. Typical fairly basic Novotel hotel room. Relatively low occupancy when we stayed so didn’t notice any neighbour noise. Tram line was undergoing repair work when we were there which made it very inconvenient to get to the hotel.

The apartment has an excellent location; it's within walking distance of the city walk and shopping areas, and Porta Nuova train station is also within easy walking distance. The M4 tram line is right outside, which is very convenient. Turin's public transport is very convenient, so there's no need to take a taxi. I took an Uber once, and it took 20 minutes to get there 😄. Nearby Chinese, Japanese, and Italian restaurants are all good choices based on Google reviews. The hotel was clean and well-equipped, with a washing machine (which was great) and they even provided a small bag of laundry detergent. The mattress was exceptionally soft. There's a kitchen, but no condiments. There's a shared workspace on the first floor where you can drink coffee, but only espresso is available in small and large sizes.

Overall a good hotel in a central location. The staff were friendly and helpful. However, I would like to comment about the lady owner. The room air conditioning could only be controlled via the front desk, and when I requested an adjustment, before the staff adjusted the airconsition, she made a remark about me coming from a country with 50°C weather and that I should be able to adapt. I found this comment inappropriate and uncalled for. Additionally, during breakfast, we overheard her raising her voice at the kitchen staff, which was loud enough to be heard clearly from the restaurant. While the hotel itself has potential, I hope she reconsiders her approach: both with guests and her team.

Очень дружелюбный, приветливый, внимательный персонал

Value-for-Money Stay with Room for Improvement Hotel Diplomatic offers good value for money, especially with its comfortable beds and quality pillows which made for a restful stay. The breakfast spread was generous and satisfying. However, some finishes—particularly the flooring—could use a refresh to better reflect the hotel’s 4-star rating. It would also be helpful to have insect screens on the windows, especially since the air conditioning is centrally controlled. While the location is a bit removed from the main attractions, it's still reasonable considering the price point.