4-Star hotele w: Nagano Prefecture, Japan

It was a really lovely stay but communication with staff was rather difficult. Overall a lovely hotel with great service to ski resorts but please not there there are no convenience stores or services around the property. Food however on site was amazing! Love the bus schedules to the different ski resorts!

It was a great stay. The staff was super friendly and spoke English. The had parking vallet, provided an outfit to change into and roam outside. The hot springs was super relaxing and great for the feet and body. We tried five of their private hot spring rooms out of the many more they had, some had super hot water while others were warm. The outside room hot springs were beautifully decorated. They gave us access to the 9 public onsens that had different minerals in the  for body healing. At night it was even more beautiful with the night walk and the town puts on a beautiful show and night market. Super glad we booked the stay.

The location is convenient, with a shuttle bus service between the hotel and Prince Outlet shopping mall and the train station. There's a bit of a distance between the East and West wings of the hotel; the East wing is closer to the children's play area. The jungle adventure is suitable for both kids and adults. The breakfast was quite average, possibly because there were too many guests. You need to call a day in advance to reserve the number of people and time for breakfast the next day. During our stay, we could only choose between 6:30 AM or 9:30 AM. The 'please clean my room' sign was very confusing; instead of simply stating 'yes' or 'no', it had a lengthy message that was open to misinterpretation.

Absolutely impressed! It truly lives up to its reputation as a resort town – peaceful, beautiful, and with amazing views. The rooms were incredibly clean, the service was excellent, and the onsen was a perfect 100. The classic-style rooms were clean and cozy, with high-quality furniture. I would definitely return if I have the chance. Parking is free for those with cars, and the hotel also offers a shuttle service for train travelers. The food is high-quality, and the restaurant, rooms, onsen, and views are simply stunning.

The hotel offers a tranquil atmosphere surrounded by nature, allowing you to relax and feel like you're away from everyday life. The interior has a warm and inviting design, and the guest rooms are clean and comfortable. The staff were attentive and their thoughtful service left a lasting impression. The hot spring bath is spacious, allowing you to fully unwind after a long day of travel. It's a hotel where you can fully enjoy the charm of Hakuba, and I would love to visit again.

Location - requires abit of walking from the train station, it is not the worst compared to other Onyado/Dormy Inns and was manageable for us. (The worst in my opinion, is the one at Sendai. The one in Kanazawa would require a taxi/bus ride from main JR station.) Reception staff - service attitude differs. In general, they do try their best. Some elude warmth and it reminds me of how Japan was before it was crowded with tourists. 1 or 2 individual younger staff look at tourists and our bags with an expression that seems like a combination of exasperation and derision, and that made me feel uncomfortable. Different Onyado(s) has different rules, this one does not require us to pass locker keys to the front desk which is great. All Onyado(s) tend to have this odd layout in the rooms whereby the TV is NOT aligned with our beds. We ended up not using the TV! I appreciate how this Onyado took note of my request for more pillows and they were ready in the room when I got there. (See picture - pillows in black bags.) The extra pillows are extremely essential because Onyado/Dormy Inn pillows tend to be extremely flat & provides little/no support. Breakfast spread was a little disappointing - there was very little fresh seafood (e.g. no mentaiko). Beef was too overcooked and the drink machine ran out of oolong tea the night before and was still not replenished at breakfast. Across the different Onyado(s)/Dormy Inns I have stayed at, breakfast at this one can be skipped.

Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.

Excellent! The environment is beautiful! The room is clean! The service is great! The food is decent! The hotel facilities are very comprehensive! It feels wonderful to look out at the snow-capped mountains! Very comfortable! It's very close to the ski resort!

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

We had a wonderful stay at Taoya and would absolutely recommend it for families. The location is fantastic — it’s close to a beautiful old Japanese village, which made it easy to combine relaxation with a bit of cultural exploration. The area was also stroller-friendly, which made walking around with our 1-year-old very convenient and stress-free. The outdoor onsen was beautiful and very relaxing, especially surrounded by nature. What made it perfect for us was the availability of a private onsen — this allowed our 1-year-old to join us, which made the experience extra special as parents. The all-inclusive concept is fantastic. The food was really, really good — excellent quality, great variety, and beautifully presented. Every meal felt like a highlight of the stay. We only saw one other foreign family during our stay, so it felt authentic and local while still being welcoming and comfortable. Overall, a great place for families looking for a relaxing onsen experience with outstanding food and a convenient location. We would definitely come back.