5-Star hotele w: Bagmati, Nepal

The whole hotel system seems to be created with foreigners in mind. I stayed for 2 nights, while my family stayed for 3 nights. I originally booked the 2 nights through Trip.com. When I wanted to add an extra day, I was informed it was better to book it again online. At that time, I was in Nepal for 3 days and my phone was being repaired in Hong Kong, so I didn’t have access to my usual email or digital wallet. I had Nepali cash, but the payment system wouldn’t allow it, and I was denied the option to add more nights directly at the front desk. I tried booking again using my temporary phone, but the credit/card wouldn’t allow it—possibly because the phone and location were new and my digital wallet couldn’t be used. The only solution was asking a friend to book the additional night for me. This experience made me feel that the system is not friendly to Nepali guests and that they may strongly prefer online foreign-currency-style payment methods rather than Nepali rupees. I also tried to get the Nepali rate. It was around NPR 12,000–15,000, while the online rate was significantly cheaper. Based on the current currency conversion, the price difference felt like it could be about 3,000–5,000 rupees less online. This also made me feel they may not truly support Nepali pricing equally. The front desk staff were sometimes helpful, but they often didn’t seem genuine. Some staff seemed reluctant and not truly welcoming or happy to assist. In contrast, the only people who felt consistently happy to see me amd my family were the housekeeping staff and the guards. About the room it’s a bit small. I took a long warm shower, and after a while the water started leaking toward the bedroom corridor. However, there were also positives—despite being in Kathmandu, the tap had good water flow and the water color looked clear, not yellowish (and not as low-flow). Overall, the stay didn’t feel welcoming to me or my family. I’m not sure if this is because the system is designed not to cater well to Nepali guests, or simply because the staff attitude was “blah.” Would I stay again? It feels like 50–50. My honest advice is: if you’re not Nepali, you will love it. But if you are Nepali and want to feel genuinely welcomed, you should think carefully—because you could spend the same amount or much more less at a family-owned business and likely feel much more respected and welcomed.

Good hotel. They offer airport transfers, but you need to exit the building first and then call the greeter. There was a strange incident during breakfast when a hotel employee entered my room without permission. I hope this doesn't happen again.

One of the finest properties in Nepal — perfect location, beautiful ambience, and excellent amenities. What truly stood out, though, was the exceptional hospitality. From the moment we arrived, the staff was warm, attentive, and went above and beyond to accommodate every request. We stayed for a birthday celebration, and their thoughtful service made it truly special. If you’re looking to create unforgettable memories, this 5-star resort is the place to be.

This place is such a gem. Take slightly more than an hour direct from the Kathmandu airport. The views from the hotel is breathtaking. The room was clean and big enough for 2 pax. I like the balcony where i could just sit to take in the views and gaze at the stars at night. Bathroom was impeccably clean and the towels are really good. I participated in their morning hike organized by the hotel. The 1 hour i wished would lasted longer. We got a glimpse of the life around Nagarkot with amazing vistas. I must commend all the staffs at the hotel. Top notch service from everyone. With smile and very friendly. Special mention of Binod who has been very attentive in his service.

We randomly chose this place without much expectation, but the buffet turned out to be surprisingly good 👍 The weather in the mountains changes a lot, so don’t expect too much from the view, but overall the stay was still quite decent.

The hotel's service was excellent; the staff were very friendly and proactively checked in on guests' needs. During this stay, I had to leave to seek medical attention and wasn't able to stay in the room much. When I returned, they kindly asked about my well-being and even brought me a meal since I missed breakfast. The facilities are also top-notch; the massage environment and service were superb! The only minor downside is that the soundproofing in the rooms could be better.

The service at this hotel is truly impressive, with excellence evident in both hardware and software. Upon arrival, the concierge proactively helped with the luggage. The front desk staff greeted us with warm smiles, efficiently handled the check-in process, and thoughtfully informed us about breakfast hours and the Wi-Fi password. The P2 staff were very enthusiastic, personally guiding us to the room and introducing the amenities. The room was tidy, comfortable, and well-equipped, with particularly satisfying bedding. The housekeeping department responded promptly and with a friendly attitude. To our delight, the hotel also prepared fresh fruits, showcasing their attention to detail. The overall stay was exceptionally pleasant, making us feel genuinely at home. I highly recommend it to everyone and will definitely choose to stay here again next time!

This is definitely the first choice for business travelers in Kathmandu. Overall, it's very good. The only issue was that the desk in the room wasn't very functional for working. Another downside was that my flight turned back, so I missed a night, but couldn't get a refund.

We knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to. On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic. As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace! Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection. We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe. There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly. The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.

Absolutely loved my stay here! The staff were super friendly and helpful. The room was clean, cozy, and exactly what I needed after a long day of exploring. The location is unbeatable too, just a short walk from the main attractions. Would definitely book again and recommend it to anyone visiting the city!