Everything about this hotel was fine - they gave me a $5 credit for the bar when I checked in - it's in a good location. I was able to walk easily to restaurants throughout downtown - breakfast was okay and cost $13 - The room and the bed were comfortable. The bathroom sink drained very slowly and the tub was starting to flake on the inside
Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
I feel like there is zero value here. I paid a ridiculous amount of money and got a dirty coffee machine( the water holding compartment was full of some flakey stuff), a dirty sink, no toiletries, and a banged up and super loud a/c. The staff however were super nice! However, I will never stay here again as I paid $900 for two nights stay, and the rooms are just standard rooms. I could have stayed anywhere for that kind of money. One of the fees was a “destination” fee for $25. Yay! I arrived. Charge me money?
The hotel is clean but I had to ask almost every day for my room to be serviced. The bed was comfortable. The trolley car was extremely convenient for us to travel into town. The trolley car drivers are very reliable. The receptionist, Megan at the front desk was polite, helpful and professional.
Obiekt DoubleTree by Hilton Hotel Augusta położony jest w miejscowości Augusta i zapewnia sezonowy odkryty basen, centrum fitness, wspólny salon oraz bar. Oferta obiektu obejmuje obsługę pokoju, restaurację oraz taras słoneczny. Oferta hotelu obejmuje kryty basen oraz całodobową recepcję.
W każdym pokoju w obiekcie znajduje się biurko, telewizor z płaskim ekranem oraz prywatna łazienka. Pościel i ręczniki są zapewnione. W prywatnej łazience zapewniono prysznic, bezpłatny zestaw kosmetyków i suszarkę do włosów.
Na miejscu serwowane jest śniadanie w formie bufetu lub amerykańskie.
Odległość ważnych miejsc od obiektu: Pole golfowe Augusta National Golf Club – 9,2 km, Klub golfowy Augusta – 10 km. Lotnisko Lotnisko regionalne Augusta znajduje się 20 km od obiektu.
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Oceny: 96
7,6/10
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8,0/10
Very Good
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserStaying at this hotel meant paying $30 a night for outdoor parking. The main issue was the outdated payment system; you couldn't just scan and pay. You had to scan a QR code, then enter a US local phone number for verification, which I had to go to the front desk to sort out. The hotel itself is a bit run-down, with grimy glass curtain walls. Room soundproofing is mediocre, the ceiling height feels oppressive, and the facilities don't live up to the Westin brand image—I even had to ask a staff member for slippers. It's just about acceptable for a one-night stopover.
GGuest UserFront desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
EemanI recently stayed at the Courtland Grand Hotel during a conference in Atlanta. The hotel is conveniently located in the heart of downtown, with easy access to major venues and public transportation. The lobby is spacious and has a classic charm, and the staff at the front desk were friendly and accommodating during check-in.
However, there were a few areas where the experience fell short. The room was clean but felt dated, and the room lights are not enough to light up the room. Housekeeping was inconsistent—some days everything was well-stocked, while on others, they will clean room while you are inside. The elevators also seemed slow, especially during peak hours.
Destination fee failed to collect upon check-in. I received a letter on the door of the unit and you cannot enter the room without paying on it.
Need to ask for the complimentary bottle water, never been provided upon check-in also the same for the dental kit.
Overall, it’s a decent choice if you’re attending an event nearby and looking for a central location, but there’s room for improvement in amenities and room updates.
AAnonymous UserWhat a fantastic design! The symmetrical atrium and strong sense of hierarchy are simply captivating. From the room, you can also enjoy the Atlanta skyline and the sunrise. It was a very worthwhile experience.
Cleanliness: Clean
Facilities: Although it's an older hotel, the facilities are very well maintained.
Service: Nice
Llittle ACGThe hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
JJah RasyidaHotel is clean and toilet with full amenities
Small cafe and restaurant for easy and fast needs like water, breakfast or snacks.
Staff is friendly
Luggage storage available
GGuest UserHotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees