4-Star hotele w: Louisiana, United States

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The hotel is just above the casino. There is no need to say that it is magnificent. Just eat, drink and have fun in the casino, but the traffic to go elsewhere is a problem. You have to drive by yourself.

The hotel is recently renovated, so everything is relatively new. Booked a corner suite which was more expensive then regular to have more space and better view. I guess many hotel chains have the policy of giving worth rooms to guests that book through third parties like Trip.com. They gave me room on the fourth floor, so instead of nice cityview as was on the picture I got an ugly one to the construction site and parking with homeless people wondering around. See picture attached, Besides the room was supposed to be bigger than the regular one and it formally was but the layout made it useless as there is just some weird corridor which makes part of the room. So do not overpay for corner suites, it is not worth that. Had issue with the stuff. The clock in the room was showing wrong time. Couldn’t fix it myself. Called the reception, they send a guy who after 20 min couldn’t do anything and just said sorry there nothing he could do. When insisted the issue to be reported to the management, the guy started calling someone telling the story with a rude language using all types of F words in presence of my 11 y.o.! Eventually the watch was fixed but the way they service clients is outrageous. Lastly I had 12 pm check out time for my reservation but the receptionist told me it is 11 am.

The location of the hotel is OK, close to Pompeii Street in France. The breakfast in the hotel is very ordinary and very simple. The lighting is dim and the setting is also old. The street restaurant outside the hotel is still worth recommending. You must try the oysters. The Mexican food is not bad either. According to Americans, New Orleans is the best place for American food. I have been to many places in the United States and my actual feeling is the same. Raw oysters are worth a try.

Great update since the Ace Hotel days. Staff are much nicer, rooms are brighter and the room service (which arrived in 15 minutes, even on a Friday night!) is some of the best I've had in NOLA. Hyatt is doing a great job managing this property. The only issue I had was with their text message service alerting when your room is ready - the text came about 1 minute after I dropped off my luggage early. When they sort this out the hotel will be flawless.

We recently had the pleasure of staying at Hôtel Peter and Paul in New Orleans and overall, it was a delightful experience. The interior of the hotel exudes a captivating charm, blending historic architecture with modern comfort seamlessly. The attention to detail in the design adds a unique touch to the ambiance. The service at Hôtel Peter and Paul was exceptional, with a staff that was attentive and friendly. They went above and beyond to ensure a comfortable and enjoyable stay. Whether it was providing local recommendations or promptly addressing any concerns, the staff's dedication to guest satisfaction was evident. While the overall experience was positive, I did encounter a minor hiccup with the housekeeping service. It wasn't as thorough as I would have expected, and some details were overlooked. However, this didn't overshadow the other positive aspects of the stay. In conclusion, Hôtel Peter and Paul offers a charming and unique retreat in the heart of New Orleans. The impressive interior and outstanding service make it a memorable choice for those seeking a distinctive and comfortable stay in this vibrant city.

Amazing hotel. The front desk workers were very helpful and check in took less than 3 minutes. The restaurant near the lobby has delicious food and drinks, as well as the other restaurants on site. Also a number of restaurants and bars near the hotel, but nothing too close to disturb your rest. Never heard a sound from any other guests during my stay. Bed was comfortable and the room was very spacious.

After I checked out, the hotel charged my credit card US $83.05, but didn't provide me with a bill or invoice. (If it was a one-day parking fee, it should have been around $40). I called the hotel to inquire, but only got a recording and no response. At 3 PM during peak check-in time, dozens of guests were queuing up, but there were only two front desk staff. One of them was exclusively serving members, leaving other guests staring helplessly. For a 4-star hotel with over 1000 rooms, this is quite unacceptable.

The accommodation, while contemporary in its appointments and otherwise conducive to comfort, was marred by the constant mechanical drone emanating from the malfunctioning ceiling fan. The front desk's revelation that a previous occupant had registered a similar grievance raised questions about the establishment's operational protocols and guest placement decisions. Given this precedent, the rationale behind assigning me this room remained perplexing. Exhausted from my fourteen-hour transcontinental journey, I consented to their improvised solution of dampening the mechanism with paper—a stopgap measure that provided temporary relief. Nevertheless, this cursory fix merely underscores the necessity for proper mechanical intervention before subsequent guests are subjected to similar circumstances.

Perfect location, walking distance to pretty much everything to do in downtown New Orleans. Room was very clean, bathroom was small but understandable. Staff was very friendly and nice even during an influx of check ins. They were still pleasant and nice. Staff and food at the restaurant were very nice and accommodating as well. Valet service was extra but worth it. No issues and staff were very nice. Beverage fridge in the room was stocked full with variety for purchase. Housekeeping staff were very friendly and the room was cleaned without having to ask for anything. Overall a great stay. This was my first time staying at this hotel despite being to NOLA way too many times to count. Will definitely add to my rotation of hotels for future stays.