The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
I really loved the hotel. However, my room was directly above a conference room where high school celebrations were loud and disturbing. The music was thumping, the microphones screamed, and I found it difficult to rest. The first night was supposedly a dress rehearsal for the event. I called the front desk where it was explained what was going on. The second night I called the desk again to ask what time the noise was going to stop. I was told there’s nothing that can be done about it. I’d love to give you a good review, but that kind of noise in a hotel such as the Madison really is unfortunate and disappointing. Manager in the pub was awesome. Ricky at the front desk was amazing. I had driven from NH for my best friend’s celebration of life which was held in the conservatory, but I was so exhausted that I really wanted to sleep. The loud music and loudspeakers made it impossible.
We are not satisfied with the Front Desk Service. The staff in charge does not seem to be damiloar with group bookings and how additional group charged were arrived. Our booking consisting of four rooms was not organized thus causing a lot of confusions and miscommunications. Keycards and room assignments/charhes were interchanged. The rooms were old/ outdated
I absolutely love this location. It's very welcoming, quite, etc. Breakfast was very plentiful. Staff are excellent. I will definitely come again. Plus love the pet friendliness.
I had an amazing stay at [Hotel Name]! The moment I walked through the door, I was greeted by the friendly and efficient front - desk staff. They checked me in quickly and provided all the necessary information with great patience.My room was spotless and beautifully decorated. The bed was extremely comfortable, ensuring a great night's sleep. Overall, I highly recommend this hotel to anyone looking for a comfortable, convenient, and enjoyable stay.
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7.6/10
Good
My partner and I had a lot of fun staying at this hotel. The customer service was awesome! The room, bathroom and everything was really clean. Free self parking and the Asian cuisine was very delicious for their price! Definitely worth it and highly recommend!
We had a great time. Everything you need is on the property. Getting to the boardwalk was easy. Many options like the shuttle but we took uber for the same price as the AC bus. Room was nice and check in smooth
Loved itttt We were well received the staff was excellent! I cant believe the kids pool! Its soo cool! The employees were amazing and so so nice! We will be coming back for sure!
Well located, close to a bunch of nice restaurants. The room and the amenities were nice. The only bad thing was that we arrived one hour before the check-in time (4 pm) and they wanted to charge us ~$50 for an early check-in, so we had to hang out for an hour.
The hotel staff is super friendly. We got delicious cookies for our group when checking in. The room is very spacious and clean. Will return if in the area.
From the moment I arrived, the staff was warm, welcoming, and attentive. I loved that the hotel is 21+, which creates a peaceful, upscale, and relaxing atmosphere. The room was beautiful, clean, and stylish, with two very comfortable beds and an open porch overlooking the beach. Sitting on the bed and watching the waves was amazing, and at night the sound of the ocean put me to sleep so comfortably. Great coffee in the room, excellent bath products, a nice bar, and a perfect location next to Salt Restaurant. I truly felt relaxed, well taken care of, and refreshed. Highly recommend and would definitely return.
We are in the North Forum towers and view of the Caesars was seen from the very clean room . We love the restaurant Gordon Ramsey's pub and grill whose service is prompt and delish sandwiches and calamari. We also love the Caesar pool even if you pay for the chairs, lounge chairs, bed, etc which has panoramic view of the ocean . We love taking pictures of statues and the indoor decor that is the Colloseum. It has the perfect location of the famous Atlantic City boardwalk and the beach beach to the outhe and equidistant to the outlet on the North.
It was difficult to check in after arriving at the hotel. The manager finally confirmed it, saying that he couldn't find it when I inquired with the confirmation number and my name I reserved. A hotel employee said, ”This happens a lot,” and asked me to make another hotel reservation site in the future. However, when I reached the hotel, they charged me again at the hotel on my card. After asking the people at the front desk, they said that the charge on my card was pending and would disappear overtime. Even so, today I realized that the money was deducted from my card. It is said that the amount approved by the hotel will be refunded in five days, but I am angry because this is the first time.
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