SscanThe hotel proactively upgraded us to a room with a better view, provided advance notice about self-driving considerations, and offered recommendations for local attractions. They even asked if we were traveling with elderly family members or children. The WeChat team, surprisingly, has 16 members from various departments, ensuring quick responses. All staff members we encountered at the hotel were friendly and enthusiastic, greeting us proactively, which made us feel right at home. When other guests accidentally rang our doorbell at night, the staff promptly checked the surveillance footage and explained the situation. While it wasn't the hotel's fault, their attitude towards resolving the issue was very proactive and sincere.
The room design had many thoughtful details. The balcony had a privacy screen, allowing us to enjoy the view while soaking in the private hot spring and keeping insects out. The sink area was well-designed to prevent splashing, and the toilet had a separate small sink, which was convenient (a minor suggestion: the faucet in the toilet was a bit too far from the basin, making it easy to hit the basin while washing hands).
The overall hotel design was also impressive. The lobby resembled the inside of an eggshell, and the staircase leading to the rooftop garden was artistic. You could slowly appreciate various details in the hallways and the exterior, discovering something new each time.
Breakfast was particularly praiseworthy, with a wide variety of options. The freshly cooked noodles were delicious, and the fruit selection was extensive and very fresh. The Mingyue restaurant offered a great view, and the sunset in the evening was beautiful.
Turning left from the hotel and going straight up the road, you can reach Ichishiki Garden for a cup of coffee at sunset. The hotel provided free tickets to Yangshan Beicai and Nature Land. At Yangshan Beicai, after climbing the mountain to see the tablet head and body, you can take an elevator down (free for hotel guests). Following the small path, you can visit the Pioneer Bookstore and the Coca-Cola Brand Hall. If you have children, you can also stop by BaoBao Land, and Nature Land is also great for kids. The hotel shuttle can take you to the underground palace, and then you can take a scenic shuttle to other attractions. Unfortunately, we ran out of time and couldn't experience the cable car and mini-train.
The hotel's location is quite secluded, making it suitable for self-drivers.
Finally, a few suggestions regarding service details. The floor strip at the entrance was loose. We reported it for repair, and they said it was fixed, but it clearly wasn't completely (see the last picture). The front desk's information was not comprehensive enough. When they gave us the tickets for Yangshan Beicai Park, they didn't mention that the elevator inside the park was free. We almost bought tickets if a park attendant hadn't informed us. Also, they said Suyun Thirteen Gardens closed at 4:30 PM, but it's actually open at night. When checking out before 12 PM, there was only one staff member at the front desk, and they were assisting another guest with check-in. Another staff member was standing nearby but didn't offer to help. When it was my turn and I mentioned checking out, he said he would handle it and led me to another counter. Although the wait wasn't long, it was clear that someone could have assisted me earlier, but they didn't proactively ask. And finally, they asked me to complete the review before 2 PM that day... I was still driving back to Shanghai at that time, and it was the first time I encountered a time limit for a review! While it wasn't a pleasant experience, the overall service was indeed good, so I won't deduct any stars.
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