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Opublikowano28 cze 2026
Guest UserOur group of three guys went on a self-drive trip to Western Sichuan, and this guesthouse was hands down the biggest surprise and highlight of the entire journey. The overall experience even surpassed that of the Tianyuan Howard Johnson I'd stayed at before, offering incredible value for money.
We had only booked one room, but the owner was incredibly thoughtful and upgraded us to a larger, more spacious room free of charge. They also provide a dedicated butler service, with staff who are attentive, responsive, and quickly and properly handle any requests, making our stay exceptionally comfortable.
I absolutely have to rave about the hotel breakfast. The freshly cooked rice noodles were divine, with lamb that was stewed to perfection – tender and flavorful, not dry at all. The entire breakfast spread was thoughtfully curated, with a balanced mix of meat and vegetables, and a well-planned nutritional profile. Eating it each morning instantly banished the fatigue from our high-altitude drives.
The courtyard environment was immaculately maintained; the cleanliness was impeccable. There were also gentle, adorable cats in the yard that you could pet. Free coffee and ice were always available in the common areas, and relaxing in the courtyard during downtime created a wonderful ambiance.
What truly touched us was an unexpected incident during our trip: we had a tire blowout while driving. Stranded on an unfamiliar road, we were at a loss. Thankfully, the kind owner stepped in to help, proactively contacting a reliable repair shop, overseeing the entire tire replacement process for us, and even arranging for our car to be safely stored. Afterwards, they thoughtfully provided transportation to and from Jiuzhaigou. This heartwarming assistance, which went above and beyond the call of duty, made us feel incredibly secure on our journey in a foreign place.
Whether it was the facilities, the dining quality, the butler service, or the owner's outstanding hospitality, everything was faultless. This was the most memorable accommodation from our Western Sichuan trip, and I will definitely be highly recommending it to all my friends planning to travel the Western Sichuan loop. It will be our top choice again next time we visit!
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Cena za noc od:56 EUR
Opublikowano5 gru 2025
Wai Kit Kan
We had an excellent stay at the hotel. The personal touch and the warm hospitality shone through the moment we arrived. Despite the punishing cold, two of their staff were already standing by the side of the road waiting to welcome us. They ushered us to our room, patiently explained everything and left a contact so we could reach out at any point in time. We needed a late lunch and the kitchen readily whipped up three dishes. We were shown to a private dining room with an amazing view. The food portions were generous, the food was hearty and delicious, and we had the same impeccable service from the young men who had greeted us. The next day they arranged for transport to and from Jiu Zhai Gou National Park for us after a delicious breakfast. When we informed upon our regurn that we'd have to be up at the crack of dawn the following day to make the 2 hour drive to the train station to catch an 8am train, they apologised that they'd not be able to prepare breakfast that early but instead packed us a generous bag of butter cookies, milk, fruit and sweets to fill our stomachs on the road. What seriously mpressed was the fact that they'd taken care of the little details - they washed the grapes and removed the stems before packing them into a paper box. Such is the degree of their attention to detail and hospitality. In fact, they had prepared a sweet potato mash with grilled cheese as one of the dishes for dinner on our first night. We ended up not touching the dish as we were too full and apologised profusely for it. Imagine our surprise when we discovered that they had made the effort to whip up a fresh batch for our dinner on the second night. We made a point to eat (and finish) it this time round and were not disappointed - it was mind-blowingly good!
If you want a quiet get-away to relax and be pampered, this is where you'd want to be. They certainly live up to every excellent review they have received. To the extremely polite and unassuming young man who served us for our 3D2N stay, a big thank you! We never got his name but he'll forever be in our hearts and thoughts for making our stay such a memorable one. Of course, special mention must be made of Huahua, their resident dog who brings so much joy to all. Together with the warmth and hospitality of their staff, they have turned what would have been another cookie cutter hotel into a memorable and remarkable stay with the welcoming warmth of home.
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Cena za noc od:176 EUR
Opublikowano23 gru 2025
Gość
This hotel is new, well decorated with smart toilet and lighting. The bed is very comfortable with heating and clean bed sheet. The floor also has heating system which is very convenient in winter. The hot pool is our kids favourite in the evening because very relaxing hot spring after tiring sightseeing. Location is very strategic which is within walking distance to supermarket and restaurant. The best and most important thing is the hotel provides pick up and drop off service for free which is very convenient for our family. We highly recommended this hotel and we definitely will stay again for sure when we visit Jiuzhaigou again. Thanks a lot for your service and kindness.
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Cena za noc od:61 EUR
Opublikowano10 sty 2026
Gość
I am not the type of person who usually leaves a review unless I am really impressed. Also, my mom, who traveled and stayed with me at this hotel, told me to give this place a good review and a 5-star rating because of the great experience we had.
Even before we arrived, I contacted the hotel to make sure which type of room would fit all of us, and to ask about the weather and what clothes and items we should prepare.
We also asked them to make sure that the taxi driver who picked us up from the station was safe and had a work permit.
All of our messages were replied to within seconds or minutes.
During our stay, they provided a lot of free mineral water bottles, which was very important for us, so we never ran out of water.
They also provided very good and complete amenities.
On the first night, the floor heater in our room was not working, so they gave us an additional large heater, which made the room very warm and comfortable.
They also provided drop off and pick up service to the Jiuzhaigou entrance, which really helped us, so we didn’t need to walk about 800 meters to 1 km in below-zero temperatures.
They even helped us book a taxi when we were going back to the station. Although they missed our request for a bigger car (since there were four of us with big luggage), I understand that it was difficult to find that kind of car at that time.
The driver who took us — I’m not sure, who he is, but I think he is the boss (since the staff, asked lots of questions to him)— could speak English quite well and understood us even though we spoke broken Chinese.
They also gave us a late check out at 3pm
Overall, it was a very pleasant experience staying here. They treated us not just as guests or customers, but really cared about making sure we had the best experience while visiting Jiuzhaigou.
The only downside of this hotel is that the bathroom is a bit small and there are no hooks to hang towels or clothes. However, this was not a big issue for us at all.
I highly recommend everyone to book this hotel.
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Cena za noc od:13 EUR
Opublikowano17 gru 2025
ML N
We recently completed our first family trip to Jiuzhaigou, and our stay at the Conrad Jiuzhaigou was an absolute highlight that contributed significantly to the magic of the experience. Our group included 5 people (2 were kids), and the hotel catered to all of us with warmth and efficiency.
🏞️ Stunning Views and Impeccable Cleanliness
From the moment we arrived, we were left speechless by the stunning views surrounding the property. The scenery is simply breathtaking and left an unforgettable impression of both the Conrad and Jiuzhaigou itself. Beyond the views, the hotel's cleanliness was impeccable, ensuring a comfortable and reassuring environment throughout our stay.
💖 Outstanding Staff and Exceptional Hospitality
The entire staff team at the Conrad Jiuzhaigou deserves immense praise for their incredibly helpful and professional service. They truly elevated our stay.
We are especially grateful for their efforts in upgrading one of our rooms. This allowed all five family members to stay within the same block, which was highly appreciated and made our family logistics so much easier. Also, a standout service was the golf cart transportation required between our room and the main lobby. The staff were exceptionally attentive, ensuring we never had to wait in the freezing weather. The cars arrived almost instantly upon request, demonstrating remarkable efficiency and concern for guest comfort.
A special shout-out must go to Ms. May who helped us check-in at the Reception counter. She took excellent care of us from the moment we stepped into the hotel, processing our check-in smoothly and efficiently. Her welcoming presence set a wonderful tone for the rest of our stay.
🍳 Delightful Dining Experience
The breakfast at the Conrad was another major positive. The spread was wide and diverse, offering something for everyone in our group, and the taste and quality were truly excellent. It was the perfect start to our long days of sightseeing.
In summary, the Conrad Jiuzhaigou is more than just a place to stay—it's a destination that offers comfort, luxury, and world-class hospitality. The combination of the stunning views, pristine environment, and the helpfulness of the entire staff (especially Ms. May) made this an unforgettable experience. We highly recommend this hotel to anyone visiting Jiuzhaigou.
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Cena za noc od:320 EUR
Opublikowano1 paź 2026|Sumian·Anqin Guestroom (Double Bed)
Guest UserThe B&B environment is beautiful and quiet, far exceeding my expectations. The room was also very clean. The hot water kettle is the kind that heats directly, which is very convenient. The lady at the front desk was very enthusiastic; she carefully explained how to use the room's facilities and even helped with luggage. The breakfast was also very generous, and you could get free refills if needed. The driver provides free pick-up and drop-off to scenic spots, which is super convenient, and he was very enthusiastic about introducing the local specialties. I'm extremely satisfied!
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Cena za noc od:66 EUR
Opublikowano18 mar 2026
Theresa JY
We stayed at the Hilton in Jiuzhaigou for three days with our family, and it was a truly wonderful experience from start to finish. At every touchpoint, we felt the warmth and attentiveness of the service team.
A special mention goes to the customer service manager, Janice, who was incredibly thoughtful. She surprised our children with adorable teddy bears, which made their day. Knowing that we were visiting Jiuzhaigou, she also prepared disposable bath covers and bath salts for us—such a considerate gesture after a long day of sightseeing.
Our children were not very used to the local cuisine, so we ordered pasta from the hotel. It turned out to be delicious, and the portion size was very generous, which we really appreciated. My kids also enjoyed playing at their kids club.
Overall, it was a memorable and comfortable stay for our whole family. We would definitely choose to stay here again on our next visit.
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Cena za noc od:188 EUR
Opublikowano4 maj 2025
Anonimowy użytkownik
A little inaccessible. But not a problem taking a Didi to tourist spots. Has an awesome roasted lamb place within walking distance! And a convenience store just across the carpark. Beds are comfortable and room spacious. Shower is warm! Receptionists were quite cold, but the dining hall staff were helpful. Connecting to the WiFi was also a problem, maybe a problem for foreigners.
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Cena za noc od:55 EUR
Opublikowano3 sty 2025
Sigina
(”I hate this place!!!” is what I would have said if the staff had not come to our rescue. During our 3D2N stay, we had moved into 3 different cabins. In the first cabin, the rain shower felt like weak rain droplet due to weak water pressure; then toilet had weak flush that our poop could not be cleared even after 30 over flushes, and then the flush stopped working. We changed into another cabin the next morning as it was already late at night.
The second cabin also had issue. When we turned on the floor heating and air conditioning heating for more than 4hrs, it was still not working and the room was still at 3 degree Celsius. It was really cold and we had no choice but to wear our winter gear with heat packs on us, figuring out if the heater would finally work. The staff provided us a portable heater (refer to last picture) as we would not want to change to another cabin anymore. However, our toilet flush stopped working and this forced us to change to the 3rd cabin.
This would have been a wonderful stay if the room's basic facilities had worked normally. But thanks to the excellent service of the staff, we could tell they really tried their best to fix the issue immediately whenever we raised the problem.
Now for some really good things we appreciate about this place:
1) If you are looking for a nice glamping experience, this is the place to go. The room is beautiful and the view is amazing. (Do check out cabin 8 and 9). You may get to be close to animals too. (refer to picture)
2) If you are looking to enjoy the stars without much light pollution, this is the place to go. (Suggestion to the staff, please replace the street lamps with motion sensor. So that the place can be darker at night for star viewing. Your street lamps are too bright with no cars moving around. Refer to 2nd last picture. This is the brightness of the room with all room lights off. But the street lamp had spoiled the star viewing from the room.)
3) They provide free car transport to fetch you from the bottom of the hill. (Note: Their didi GPS of the hotel is wrong. The didi might drop you half way off the hill. So better request for free car pick up service from bottom of the hill with the hotel.)
4) The communication with the staff via Wechat is fast and responsive. We are already connected with them before we depart from our country. When you reach Huanglong Jiuzhai Train Station, they will also guide you what bus to take and which stop to alight (Hua Mei Sheng Di, not Jiu Zhai Gou Visitor Center) and has their driver on standby to fetch you to the hotel.
5) The staffs are amazing, friendly and helpful. When we faced trouble with our cabin, they responded very fast and did their best in assisting our problem.
6) The room is a smart room. From the moment you open the door, the curtain will be automatically opened for you, the room will have nice music to welcome you. You can also connect your laptop or phone via their Bluetooth and have the whole cabin turned into a surround sound movie theater.
Conclusion:
Our stay would have been more than perfect if all the basic facilities work normally and the street lamps can be turned off during the night with motion sensor for us to view the stars. I would recommend my friends or myself to come again if they can take my suggestions and fix the place. =) )
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Cena za noc od:74 EUR
Opublikowano4 kwi 2026
FoodNatureExplorer
This was one of my favourite stays. The location is excellent—just a 5-minute walk to the park entrance, which makes early starts really easy.
From the moment I arrived, the experience was great. Check-in was smooth, and the front desk staff were warm, professional, and welcoming, creating a relaxed atmosphere straight away. They were always attentive and happy to help, and the translator device made communication very easy.
The room was modern and comfortable, with a very good bed. I appreciated the thoughtful extras like coffee, snack box, face masks, and plenty of bottled water. I also had a balcony with a beautiful mountain view, which made the stay even more special. Felt like a European hotel in the mountains.
The undercover spa was a highlight—perfect for relaxing after a long day exploring. There’s also easy access to the nearby village for an evening walk.
Overall, a comfortable, convenient, and very well-run stay that I’d happily recommend.
*they even messaged me very quickly to tell me I had left something behind at checkout. Great customer service.
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Cena za noc od:104 EUR