Malakka – hotele ze śniadaniem

„I had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before). Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows: He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic. Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers? He then approached me and said: ”You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages.” What is the implication of saying, 'the owner of this hotel is a Chinese person'? I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb. Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously? Am I being made a scapegoat to settle the costs of previous incidents? Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons? He made a fuss as if I had brought down the whole building. I am attaching photos of the tile damage and other pre-existing damages.”

„The good... location is near malls, can walk to heritage sites for tourists, price is not expensive, nearby bus terminal at Hatten Hotel. Good for just sleeping and then do your sightseeing. Aircon works, fridge also halfway there. Plenty of food options all around, convenience stores for your needs. The bad... dated. While it is still relatively clean, the rooms feel dilapidated. Floors are peeling off, curtains torn, windows cannot fully close off, lights dim. I've found too many bagworms that I've given up on throwing them away - in the cabinet, in toilet. So, if you don't mind all these and just need an affordable place to sleep, this hotel can be an option. If you are those tai-tai who expects high crass place, look elsewhere. Note: Carpark is linked to hotel at Level 2 & 3.”

„Niewiele rzeczy podoba mi się w tym hotelu: 1. Dużo zapłaconych parkingów przed hotelem. Będziesz musiał pobrać aplikację, aby zapłacić za parking. 2. Przejdź do Jonker Street & restauracje. Nigdy nie będziesz musiał podkreślić, że rezerwacja Grab dotrzeć do Jonker Street & utknąć w ruchu. 3. Śniadanie za darmo. Nieco chaotycznie, ponieważ w jadalni jest ograniczone stoły i krzesła (obok recepcji), ale oferowane śniadanie są przyzwoite. Chciałbym zaproponować, aby goście przynieśli śniadanie i jeść w hotelu.”

„We had a great stay at this homestay with our family. The place was clean, comfortable, and well-maintained. It had everything we needed for a relaxing trip, and the environment was peaceful. The host was friendly and responsive throughout our stay. Overall, it was a pleasant experience, and we would definitely recommend this homestay to families looking for a comfortable place to stay.”