Odkryj pobyt w mieście Puerto Calero

We are regular visitors to this hotel over a 17 year period. The hotel has introduced a privilege service which we have used . The hotel is immaculate , however the wait times to be served at bars etc has increased to levels I have never seen before. Cleaning from tables is extremely slow . The staff at the show bar used to number 4/5 people and several waiters. Last night there was one server who worked his socks off. Staff tell us the senior managers don’t care re the issues. So we will look elsewhere now .

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

I would like there to be a rating between AVERAGE and VERY GOOD, and this hotel was above average, and below very good - there needs to be a GOOD rating- but this is trip advisors fault not the hotels! I stayed with a friend, in a junior suite 2-9th June 2023. Let’s start with the room. We arrived around midday and our room was ready – hurrah- super friendly, knowledgeable receptionist checked us in, gave us a load of info and a map and off we went! The excitement turned into a little bit of disappointment when we realised that instead of the 2 single beds pushed together, as depicted in every single solitary photo of a junior suite, it was one double bed – not ideal for friends holidaying together. The shower was VAST – very impressive but it was let down by the grout on the floor of the bathroom which was grubby and could do with replacing. The room itself was clean, big, and bed comfortable, with air con, tea/coffee making facilities and a fridge. Cleaned daily (except cups etc which were randomly not) – by exceptionally friendly cleaning staff. We had an issue with the bathroom on the first night, whereby we created a paddling pool in the shower room due to a blocked drain! -Quick trip to reception and super friendly Mr fix it man was with us in 5 minutes, fixing the issue, which never reoccurred. The restaurant had a fab selection of differing foods, always something to suit all tastes, and a chef always cooking you up something – eggs/omelettes/fresh fish/chicken etc. Mountains of fresh salad, fruit and bread – and snacks pretty much all day! Restaurant staff were all amazingly polite, friendly, and attentive. Bars were what you would expect of a 3*, local wine, spirits, premade cocktails, and once again amazingly polite, friendly, attentive staff. The pool was lovely and warm, with nice views looking down to the sea – never had an issue with getting a sunbed, but there is limited space around the pool area. I believe the other side of Flora is much quieter if you don’t like 4000 inflatables, and their young owner’s noise. The hotel is on a hill…… very pleasant stroll down, under 3 euro in a taxi back – not an issue at all. With a taxi rank just outside the hotel getting back to the airport was nice and easy to (approx. 20 euro). There was only one real thing that let this hotel down, the entertainment- whilst some of the live music acts were great the male half of the entertainment team (which consists of 2 people), really did not have his mind on the job at all. If you are going to work in entertainment you need to be enthusiastic 24/7, with both adults and kids, or they will lose interest fast. Which I witnessed on several occasions. Don’t put out water polo nets and walk away to chat to another member of staff, not even asking if anyone wants to play, don’t do 1 song at the mini disco, not engage the kids(more than once), and again walk away to chat to more staff members, don’t roll your eyes when someone asks you to repeat a qui

I was made feel very welcome when I arrived at Pension Magec. The hospitality I received from the management and other guests was amazing. Its a very friendly place. The property is very clean and my room was cleaned everyday. The management are extremely helpful. The management will go out of their way ensure that guests needs are met all times. Carla is lovely as are everyone else works there including Sandi the manager The view from the top veranda is stunning. The guests can sit and have a drink and chat together on the veranda. As a solo traveller you would never be lonely and its very safe. Everyone talks to each other when up on the veranda. You are made feel welcome by both management and other guests at all times. There is always someone to talk to. I felt we were like a big happy family. There is free tea and coffee at the property. I would highly recommend Pension Magec as its very central. Kind regards Anna from Ireland

Nice apartments in a good location. We had lovely views of the pool and sea. There are lots of reviews and comments that mention poor cleaning, but I believe the maid came every other day, and this was enough for us. We only use the rooms as a base. Every morning, you see the pool area being cleaned and lots of attention to keeping the gardern areas presentable. For the money we paid for our holiday, it was worth it and I would stay again. Pool area very relaxed and next to no sunbed reserving, reasonably priced pool snack bar. Only a little point, they don't have a washroom/shower facility for when they can't offer a late check out. Which was a bit disappointing.